Sterling McCall Buick GMC

The dealership is nice but the lack of shuttle service and no longer providing Ubers or loaner vehicles while your car is being serviced is inconvenient. Checking in after booking an appointment online is and no longer providing Ubers or loaner vehicles while your car is being serviced is inconvenient. Checking in after booking an appointment online is also somewhat frustrating due to the service providers never knowing what you're needing. Redeeming the GMC rewards is also difficult for the service providers and the customer due to them not showing up in the system at checkout. More

They do not honor their warranty policy or the Magnuson-Moss Warranty Act. We were still within the 30 day period where we were told to bring it back if there were ANY issues and they accepted it, Magnuson-Moss Warranty Act. We were still within the 30 day period where we were told to bring it back if there were ANY issues and they accepted it, took responsibility for repairs, kept my husband’s truck for 2 days and then informed that they would not repair due to the lift, even though the Magnuson-Moss Warranty Act protects from that. They sold us a $2000 warranty and happily took our money, but didn’t follow through with their end of the bargain. The technicians who installed the lift are certified and followed proper procedures. The warranty issue was detected BEFORE installation and unrelated to the lift. Their service technicians were rude, hateful and did NOTHING to improve the situation. DO NOT BUY FROM THEM. More

My wife and I car shopped for two days. We drove all over Houston to different dealerships. I was getting tired of the games such as bait and switch, "let me go talk to my manager, waitin We drove all over Houston to different dealerships. I was getting tired of the games such as bait and switch, "let me go talk to my manager, waiting and wasting our time. As well as number manipulation. Day two, we went to Sterling McCall. It was different. No games, just facts. Our saleaman, Mr. Lim was very professional and knowledgable. He didn't play games. We will be repeat cuatomers and will recommend Sterling McCall to our friends and family. More

These people go above and beyond to ensure the satisfaction of every customer. There is an entire team of people here, each eager to help in every way possible, until the customer is secure in the satisfaction of every customer. There is an entire team of people here, each eager to help in every way possible, until the customer is secure in their decision, and truly happy. Best dealership in Houston! More

No one follows up! Call, call, call at first but no follow up! 1 star! Call, call, call at first but no follow up! 1 star! More

Craig the service director doesn’t care about loosing customers. His words, not mine! Pathetic! customers. His words, not mine! Pathetic! More

First, I'd like to start by saying this location gets 5 stars due to Customer Experience & Excellent Customer Service due to my salesman Darrell Babineaux! I'm in customer service being a Sales Manager at stars due to Customer Experience & Excellent Customer Service due to my salesman Darrell Babineaux! I'm in customer service being a Sales Manager at a retailer so I can really appreciate when someone gives excellent customer service as Mr Darrell Babineaux gave me. His phone presentation was so great I made a appointment to come in.He greeted us with a smile and a burst of positive energy that made a usual stressful duty a phenomenal experience breaking all stigmas associated with buying a car. From start to finish his professionalism,answering all my questions,his patience and his eager to please a customer made him hands down the best! The finance manager “Effrin” was absolutely amazing taking the time to explain the rates and the financing process he was very pleasant,positive,friendly and professional. These two gentlemen made a everlasting impression on me,a breath of fresh air.I will be referring my family,friends and coworkers to Sterling McCall Buick GMC! Kind regards, Miss T.Moore More

They just want your money. The place is a scam. They will tell you the initial diagnostic can’t find the real problem, you need to approve additional time for diagnostic, which The place is a scam. They will tell you the initial diagnostic can’t find the real problem, you need to approve additional time for diagnostic, which will cost you $550. Of course, they want to make it sounds critical and also assure you that your car is in good hand and they will find out what’s wrong and fix the problem. They will add this with the total cost of fixing your car. Don’t fall for the trap. The place has gone bad after few changes in managements. More

They will do their best to sell you a car but their after sale service is horrible, they don’t keep their word nor their promises, I bought a used car from them and the sales associate told me to come back t sale service is horrible, they don’t keep their word nor their promises, I bought a used car from them and the sales associate told me to come back to fix any issue I find, the battery went dead and they simply ignored everything. The sales manager was horrible. I wouldn’t recommend them to anyone. That was southwest freeway location. More

I purchased my Yukon in 2013 and always took it to the Sterling McCall dealership for any and all service. 2 months ago GMC replaced my oil sensor, however, it was my oil pump that was defective. A month Sterling McCall dealership for any and all service. 2 months ago GMC replaced my oil sensor, however, it was my oil pump that was defective. A month later the oil pump went completely out. While the pump was defective it was not pumping enough oil to the engine. Long story short, it ruined the motor during the defective period. GMC said $11,000 for used and $13,000 for new motor. I towed it from there to Caliber and they replaced it for less than $6000 including taxes. GMC rep I spoke to yesterday named Chris told me he had “no empathy” for me cause I took the vehicle to Caliber. Unbelievable service recovery!! I’ll never again do business there!! The rep is pathetic! The service rep Chris is phenomenal, and obviously is a different person than Chris that was unprofessional. More