Sterling McCall Buick GMC
Houston, TX
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Incompetent service department. Waited thirty minutes for a service advisor to greet me, even called them from my vehicle. No one came out to check me in so I left. Waited thirty minutes for a service advisor to greet me, even called them from my vehicle. No one came out to check me in so I left. More
Easiest car purchase I've ever made. Salesman and everyone else was very knowledgeable and efficient. Will be recommending them moving forward. Salesman and everyone else was very knowledgeable and efficient. Will be recommending them moving forward. More
Called and requested quotes for a part and service. Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra cha Had the part ordered and scheduled service. Once arrived, informed we had to have a diagnostic done first (had one elsewhere). There was an extra charge for that, and it was determined another part was needed as well, that was on back order. Waited 2.5 weeks for the part and to get our car back. We were billed more than what we were quoted for the initial services. We paid more than double than planned. On top of it all, despite setting everything up in my name, they kept texting the previous owner of the car. Even the request to leave a review here was addressed to him. I was told numerous times they would update the account, but it didn't happen. More
The dealership was nice and clean. Everyone is knowledgeable and efficient. All my issues were fixed the first time. Everyone is knowledgeable and efficient. All my issues were fixed the first time. More
I enjoyed the experience With Trevor. He is young and new But did an Exceptional job at selling me a Truck.I also enjoyed interacting with the Used Car Sales Manager Ben.VERY knowledgeabl He is young and new But did an Exceptional job at selling me a Truck.I also enjoyed interacting with the Used Car Sales Manager Ben.VERY knowledgeable about his Inventory. More