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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.4
347 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 347 reviews

April 13, 2024

They are good service always at time and good customer service always trying best to satisfy customers More

by Luciaverni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron he is the best in my opinion I don’t know his last name he works in. Service dep , Digital AirStrike, Luis Guerra
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Apr 16, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

I would recommend this dealership for your car need, specially my sales Debbie, she’s very patient and very attentive to all my requests, even after the trade in value was not like I expected she still More

by johnny shi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie, Digital AirStrike, James Arce, Luis Guerra
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Apr 16, 2024 -

Sterling McCall Buick GMC responded

Thank you for recommending Sterling McCall Buick GMC and highlighting Debbie's exceptional service! We're glad to hear that Debbie was patient, attentive, and helpful throughout your experience, from addressing your requests to assisting with the trade-in process and post-sales questions. We appreciate your recommendation and look forward to serving you and others in the future.

April 05, 2024

Came in for a 60,000 miles service; I was taken care of by Basil I have no complaints with my service More

by atj7991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil always takes good care of me
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Apr 09, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a great experience and that Basil provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 03, 2024

Always a very friendly atmosphere. The attendants are most helpful and patient with your concerns. More

by diannavincent1035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ramarez
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Apr 05, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Don’t waste your money or time! Communication is terrible; you’ll be sitting for 3 hours but they haven’t even begun to work on your vehicle. Johnathon is horrid to work with; he wo More

by riffle-bootleg-0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathn
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

Thank you for sharing your concerns. I apologize for the dely and inconvenience and frustration you experienced with our service department. This situation is not reflective of the service we aim to provide. Your feedback is crucial, and I want to use this as a learning opportunity to improve our processes. Could you please contact me directly so we can discuss this further and work towards a resolution? Kimono Cooper General Manager Sterling McCall Buick GMC (713) 776-4600 kcooper@Sterlingmccallcadillac.com

Apr 04, 2024 -

riffle-bootleg-0o responded

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! Sterling GMC is terrible with communication; so I’m surprised about the Fake “ill look into it” I recommend Classic Elite GMC in Katy. Have a blessed day! Take your business elsewhere Sterling GMC is not deserving of it.

Apr 04, 2024 -

riffle-bootleg-0o responded

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! For example: my power steering was having problems, instead of diagnosing, they go straight to the pump and my warranty authorizes the repair. Once I took it to Classic Elite, they indicated the power steering is failing due to a leak in the water pump; both parts covered by my warranty btw! ( from my understanding deals with the engine coolant). Sterling GMC is terrible with communication; so I’m surprised about the Fake “I’ll look into it” I recommend Classic Elite GMC in Katy.

April 02, 2024

My experience was great. Eugene did a great job in taking care of my needs. More

by cintr1039
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene, James Arce, Luis Guerra
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

It's fantastic to hear that you had a great experience and that Eugene provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

Better service than the one in Katy. Thank you Jonathan, service technician and anyone else that did anything regarding my vehicle. More

by vmemm90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Marin and the service technician
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Apr 04, 2024 -

Sterling McCall Buick GMC responded

We're delighted to hear that you had a better service experience with us! Thank you for acknowledging Jonathan, our service technician, and everyone else involved in taking care of your vehicle. Your appreciation means a lot to us, and we're committed to providing top-notch service to all our customers. We're here to ensure your continued satisfaction with our dealership.

March 26, 2024

Awesome service with a smile. Great environment inside as well for those waiting for service More

by datboyjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arce, Luis Guerra
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Mar 28, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Jay went above and beyond to help my son be able to purchase the car of his dreams. I liked the atmosphere and just the dedicated employees. We will definitely be back. More

by Virginia Garcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
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Apr 03, 2024 -

Sterling McCall Buick GMC responded

That's great to hear about your positive experience with Jay and our dealership! We went the extra mile to ensure your son could get the car he wanted. We wish your son many enjoyable miles ahead in his dream car.

March 21, 2024

Great service. I appreciated the time given for the explanation on the diagnosis of the issue. More

by lfalgout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Mar 22, 2024 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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