Sterling McCall Buick GMC
Houston, TX
Filter Reviews by Keyword
By Type
Showing 347 reviews
Straight to the point. I asked for an oil change and they offered me a discount with my service. In and out within an hour and truck was washed as well as courtesy Excelle I asked for an oil change and they offered me a discount with my service. In and out within an hour and truck was washed as well as courtesy Excellent service and very kind service advisor More
I have made 3 appointments to get my car fixed at this location. The first time they had to order the part. I waited 4 months for them to receive the part. I made the second appointment on a Sat to get th location. The first time they had to order the part. I waited 4 months for them to receive the part. I made the second appointment on a Sat to get the part installed and was told he did not have any one that could install it on a Sat that I would have have to come doing the week. I took off work called and told them a part was ordered for my car and needed to come get it put on the date I took off. Came to get the part put on they installed it on another vehicle because it's first come first serve. I asked so no one could have let me know the part was no longer available before wasting my time again. He said they wouldn't know this when you call to make an appointment. We'll they should. More
I really enjoy this location it's super close to me. Aaron is a great asset to this location he always makes sure I am taken care of and I don't feel like just another number there. Keep up the great wo Aaron is a great asset to this location he always makes sure I am taken care of and I don't feel like just another number there. Keep up the great work ! More
I have purchased a few vehicles in my lifetime. I must say this has been the worst. Be very careful when dealing with these crooks. They will tell you the car price and your trade in value but if y I must say this has been the worst. Be very careful when dealing with these crooks. They will tell you the car price and your trade in value but if you don’t pay close attention to your paperwork they will mark the prices up. Even after you catch it their answer is that you already signed the contract. Knowing they just stole from you without any remorse. The worst never patronize this place! More
Michael Johnson, sales rep, was pleasant and informative. I advised I was interested and would bring my personal check to the dealership within next two days. My wife and I came the next day, met with Mich I advised I was interested and would bring my personal check to the dealership within next two days. My wife and I came the next day, met with Michael and his sales supervisor. We were then asked to meet with the financial clerk, who'd "be right with us." Forty five minutes later, with no contact by anyone advising reason for the delay, we were asked to go to the financial office. I presented my personal check, earlier seen by sales staff, and was advised only certified checks were accepted. It went downhill from then on, and I ended up going to a local branch of my bank, getting a certified check, and finishing the transaction. I was told a new oil filter required fir the sale, and new wiper blades also required, were in the back of the car. I went to my Volvo mechanic for installation of these items and was advised the parts provided by Sterling McCall were after market knockoffs and not worth installing. Obviously I probably won't refer anyone to this dealership. More