Sterling McCall Buick GMC

Nelson was attentive to my repairs. He explained the kind of repairs and the cost. He called me when the repairs were completed! He explained the kind of repairs and the cost. He called me when the repairs were completed! More

Within 4 days of buying a 2018 BMW 530 at Sterling McCall, the coolant in the vehicle leaked on the ground. The salesman told us ‘they would take care of everything.’ After this point, there was no c McCall, the coolant in the vehicle leaked on the ground. The salesman told us ‘they would take care of everything.’ After this point, there was no communication for nearly a week. Sterling took car to BMW---who confirmed that the coolant system needed replaced as well battery, motor mounts, and tire sensors replaced. The Sterling salesman informed me that ‘Everything that BMW identified on the estimate was being taken care of. Not just the coolant’. On 8/12 I was told the air conditioning was not working and that ‘they were taking vehicle back to BMW to recharge air conditioning’. I was told through a very curt, rude text that the vehicle was ready and they ‘did me a favor and provided me with a full tank of gas’. Per the invoice, Sterling only performed half the work listed. The sales manager stated he does not have to honor anything his salesmen tells customers. The manager stated they would not be doing the rest of the work regardless of what we were told multiple times by the staff there. I was told at the end that they would do us a ‘courtesy’ and pay for half of the remaining work whenever it was convenient for my schedule if I choose. During the next repair interaction and over a week on no communication from Sterling, we found the air conditioning was not working. When speaking to the BMW service director, I found that Sterling lied about what occurred with the air conditioning initially—they performed the AC recharge at Sterling and there is no documentation on what type of AC recharge was performed. Regardless, AC repair cost was ~ $5000. I spoke with the Sterling sales manager as this was certainly a preexisting condition AND Sterling lied about how they initially serviced the air conditioner. The vehicle was listed as having air conditioning on their website when it was for sale and, in fact, that is not the truth. The Sterling sales manager stated that he absolutely refused to fix this at all. He literally stated they sale cars all the time without air conditioning and as it is not a safety issue, they are not liable to fix it. Almost 2 months later, I am working with BMW to fix the vehicle I was sold with major issues that Sterling McCall has continually misrepresented themselves on. In 2 months time, I have driven my vehicle 5 days. It has been in the BMW Service Center the entire time. The absolute lack of communication and responsibility for customer service, not honoring what the customer was told by their salesman, and for the vehicles they sale is irrefutable and I would never recommend that anyone do business with Sterling McCall. Texas laws state that vehicles with less than 70,000 miles have a 30-day warranty, and this is obviously not honored at Sterling McCall GMC Buick. Texas laws state that vehicles with less than 70,000 miles have a 30-day warranty, and this is obviously not honored at Sterling McCall GMC Buick. More

Job completed in minimal time. Agent courteous; explained what the job entails, gives approximate time completion. Agent courteous; explained what the job entails, gives approximate time completion. More

Jonathan Marin with maintenance service department has always been there whenever I have something going on with my vehicle and makes sure I'm taken care of. always been there whenever I have something going on with my vehicle and makes sure I'm taken care of. More

Excellent service! I didn't have an appointment and they took care of me! I was in an out in an hour!! Fantastic service advisor! Very friendly and knowledgeable! Recom I didn't have an appointment and they took care of me! I was in an out in an hour!! Fantastic service advisor! Very friendly and knowledgeable! Recommend them to anyone!! More

Very good. Made buying a truck comfortably and Christian was so knowledgeable about everything and worked the numbers for us to make it happen. Appreciate all h Made buying a truck comfortably and Christian was so knowledgeable about everything and worked the numbers for us to make it happen. Appreciate all he did for us will recommend him and this dealership to our family and friends. More

Excellent customer service provided by John Ramirez in the service department. John was courteous, kept me informed of what was going on and had me out in no time. the service department. John was courteous, kept me informed of what was going on and had me out in no time. More

I pulled in without an appointment and as usual Aaron Fofouna took great care of me and got me back on the road. I needed a new car battery. Always consistent with great customer service every time . Fofouna took great care of me and got me back on the road. I needed a new car battery. Always consistent with great customer service every time . More

Very disappointed with dealership customer service! Waited two hours just to be told part wasn’t available! Only needed headed light changed! Had an appt for 8 was on time! Sad to waste time!!!!!! Waited two hours just to be told part wasn’t available! Only needed headed light changed! Had an appt for 8 was on time! Sad to waste time!!!!!! More

The Associate who helped me was attentive and provided great customer service! I bought my car at a different dealership and attempted to go get my vehicle serviced. I had no success! The wait time was 2 great customer service! I bought my car at a different dealership and attempted to go get my vehicle serviced. I had no success! The wait time was 2 hours before I would have been seen! I appreciate Sterling McCall! More