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Sterling McCall Buick GMC

Houston, TX

Overview
Reviews
Vehicles
4.3
248 Reviews
Call Dealership (713) 776-4600

10422 Southwest Freeway Building D

Houston, TX

77074

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Showing 248 reviews

November 09, 2023

Their way of thinking negotiating price is to take off a couple hundred off a truck listed for 65900. I passed on it. Seemed greedy. More

by Krbrink1970
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Nov 09, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced during your last visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email. I look forward to speaking with you. Kimono Cooper General Manager | Sterling Mccall Buick Gmc Kcooper@group1auto.com

Nov 09, 2023 -

Krbrink1970 responded

I asked what the lowest he would go on a truck that has been there 33 days. He said it was priced for a quick sale. Not so quick at 33 day's. He didn't ask about my counter offer. They lost the sale over $492.00. I will pay more at another dealer just so he doesn't get the commission off my sale.

Helpful
November 08, 2023

It was incredibly easy to set up the appt When I showed up the attendant got my advisor and before you know it it, my car was complete. Been getting service done at Sterling McCall for last 10 years. More

by Tbaumann42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rasmussen
Report | Print
Nov 10, 2023 -

Sterling McCall Buick GMC responded

We are thrilled to hear that you had an incredible experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 08, 2023

Salesman was great. Service was also great. Xxxx xxxxxx xxxxxxxxxxxxxxx xxx xxx xxx xxx xxx More

by stope4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Report | Print
Nov 10, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 03, 2023

Great process from beginning to end. Sales and management and I worked together to make a deal. Unlike previous times, I didn’t leave feeling like I was taken advantage of. More

by HardStakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Lopez
Report | Print
Nov 07, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 03, 2023

Great customer service and great people. Always willing to go above and beyond expectations. I will always come back and send people I know there as well. If you go ask for Keith Mack, Clay, More

by trecrain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike, James Arce, Luis Guerra
Report | Print
Nov 07, 2023 -

Sterling McCall Buick GMC responded

Congratulations on your new vehicle! We are thrilled that Keith, Clay, and Chris provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
October 26, 2023

Great service department, helped quickly on arrival. Car serviced on time and as promised. Text notifications were great, highly recommend them. More

by L_Aparicio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Marin
Report | Print
Nov 01, 2023 -

Sterling McCall Buick GMC responded

A great service department that provides prompt assistance upon arrival services your car on time and as promised, and uses text notifications is a recipe for a positive service experience. I'm glad to hear that you had such a good experience and that you highly recommend us. Thank you for your business, and we look forward to serving you again in the future.

Helpful
October 20, 2023

Service Representative was professional and took care of everything completely with no delays. This dealership continues to be great and courteous! More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 24, 2023 -

Sterling McCall Buick GMC responded

It's wonderful to hear that the service representative was professional and ensured that everything was taken care of without delays. Consistent great service and courtesy are valuable qualities of any dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 18, 2023

I wouldn’t recommend anyone to buy a car here let alone get a vehicle serviced here. I was spoken to like I was a child. Josh didn’t check his facts before opening his mouth. More

by Tee
Service Time
Recommend Dealer
No
Employees Worked With
Josh G
Report | Print
Oct 19, 2023 -

Sterling McCall Buick GMC responded

Thank you for bringing this to my attention. I apologize for the interaction you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 776-4600. I look forward to speaking with you. Kimono Cooper General Manager

Helpful
October 17, 2023

Great service give a shout out to advisor Fofana one the best advisors out there More

by alkat58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fofana
Report | Print
Oct 19, 2023 -

Sterling McCall Buick GMC responded

We're delighted to hear that you had a great service experience, and we appreciate your shout-out to advisor Fofana. We'll be sure to convey your kind words to Fofana. Your satisfaction is our top priority, and we're here to provide excellent service for all your automotive needs!

Helpful
October 16, 2023

Staff is always helpful and considerate. They make a promise and follow through, means a lot! More

by Duneganricky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay and John
Report | Print
Oct 17, 2023 -

Sterling McCall Buick GMC responded

It's wonderful to know that the staff at Sterling McCall Buick GMC is consistently helpful and considerate and that they keep their promises. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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