Sterling McCall Acura

The internet sales team was great. They were upfront with what I felt was their "best" price, which was well below the other 3 dealerships in town. I was able to come in from out of town, get the price we ha what I felt was their "best" price, which was well below the other 3 dealerships in town. I was able to come in from out of town, get the price we had agreed to online, and within a couple of hours I was off in our new car. The salesman I was originally working with was not at the dealership that day, but another salesman picked up right where we left off and the transition was painless. Same price, same car, no hard sales tactics. Really about as painless as the car buying experience gets. More

Overall, the buying experience was pressure-free, friendly, and professional. However, I received no follow-up after my initial visit/test drive. Only after a second visit did anyone seem to take my friendly, and professional. However, I received no follow-up after my initial visit/test drive. Only after a second visit did anyone seem to take my interest seriously. Additionally, the finance guy tried to sell me protection packages at the table, including a tire replacement package while quoting me a grossly wrong price for a rim. I walked over to parts dept, got the right price, and then declined the insurance. The primary sales persons, Darrell Lowe and Shelby Eastin, were very helpful, especially when I needed a car immediately. This dealership seems to stock the largest selection of Acura's, so it's a good starting point for anyone looking for an Acura. But I've walked thru the showroom many times browsing and not received attention, even when absolutely nothing seems to be going on. I think maybe they don't think I'm serious or old enough to buy a car. More

These requests for a performance review are not totally honest. The sales rep asks for a "5" on all ratings. This is understandable. I'm sure that he is being held accountable for this review. But if y honest. The sales rep asks for a "5" on all ratings. This is understandable. I'm sure that he is being held accountable for this review. But if you expect a totally honest review from your customer you should not expect a "5" in all ratings on a consistant basis. There is always going to be room for improvement almost in all circumstances. So the way this review process is set up is not realistic. This is my 4th vehicle to be purchased from Sterling McCall, so if I was not satisfied I would not return. More

Great experience all around, Darrell was very professional and, equally important, very knowledgeable about the features of the car and the financial questions we had. Some of the features of the professional and, equally important, very knowledgeable about the features of the car and the financial questions we had. Some of the features of the car can be very technical for someone who isn't tech savvy, but he spent the time we needed to help customize everything to our specifications. More

Bob Cook was very helpful with our purchases (we bought two cars). He was very patient with our many questions and especially with dealing with our "auxiliary side-view mirrors"! He spent a lot of time w two cars). He was very patient with our many questions and especially with dealing with our "auxiliary side-view mirrors"! He spent a lot of time with us over the course of several weeks. We recommend him! (This is for the TSX - we purchased a TL also.) More

Bob Cook was very helpful with our purchases (we bought two cars). He was very patient with our many questions and especially with dealing with our "auxiliary side-view mirrors"! He spent a lot of time w two cars). He was very patient with our many questions and especially with dealing with our "auxiliary side-view mirrors"! He spent a lot of time with us over the course of several weeks. We recommend him! (This is for the TL - we purchased a TSX also.) This is the second of two reviews. More

Overall experience was great! Love coming to the dealership. Darrel and the rest of the employees definitely try to make you feel welcomed and at ease. You always feel that everyone is generally con dealership. Darrel and the rest of the employees definitely try to make you feel welcomed and at ease. You always feel that everyone is generally concerned about making the customer happy! Time flies because everyone wants to make sure your needs are being met. More

Came back to Sterling McCall after purchasing my first Acura there.. shopped other dealerships and other brands. Felt most comfortable with the dealership and the acura product. I will always recommend Acura there.. shopped other dealerships and other brands. Felt most comfortable with the dealership and the acura product. I will always recommend Sterling McCall to my friends and I'll also recommend Robert! Kyle in the finance department was exceptional to work with. He totally understood my situation and helped me get through the process quickly and easily. More

Carrie is the best service writer. She is always friendly and there for my needs. I can always count on her to be there when there is a problem for my car. Juan has always been my mechanic and can friendly and there for my needs. I can always count on her to be there when there is a problem for my car. Juan has always been my mechanic and can always know what is wrong with my car when no one else know the problem with my car. They work wonderful together as a team. I love working with them!!!!!!!!!! What a wonderful team they make. KUDDOS to Juan and Carrie!!!!!!!! More

I had a great experience. All of my questions were answered. I wasn't rushed and felt comfortable asking questions and felt I got the answers I was looking for. They stayed late to close the deal and answered. I wasn't rushed and felt comfortable asking questions and felt I got the answers I was looking for. They stayed late to close the deal and I didn't feel like I was a burden. Overall, I felt good about the whole experience and would recommend Sterling McCall Acura to others and Marty Maddux to others as well. More