Sterling McCall Acura

Chinese Tires - buyer beware I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem oc I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem occurred three months later when I had a blowout on a rear driver-side tire.  When removing the failed tire I discovered that a piece of plastic ... yes plastic ... had penetrated the treads and sidewall, causing the blowout.  I also learned that the tires that Sterling McCall installed, to meet the certification requirements for my "luxury" preowned vehicle, were Chinese-made "Linglong Crosswind" tires.   It didn't take but about ten minutes of research on my iPhone to find out that these tires are very poor quality and quite possibly dangerous, not to mention costing me about 5 miles to a gallon in fuel efficiency.   I replaced all four tires with quality Michelins and had the Linglongs sent to the dump where they belong. Shame on me for not doing my homework at the dealership before my purchase, but I find it appalling that Sterling McCall chooses to jeopardize their customer's safety as well as their reputation just to save a few bucks.  I shelled out over $1,200 to replace the crappy Chinese tires with the Michelins and I would have gladly upgraded from the Linglongs, perhaps saving about half of this, had the dealer offered it at the time of purchase. We even took our issue up with Acura and they stood by their dealership. So be it. This will be the last Acura I own as well. Hello Lexus! My wife and I were fortunate it wasn't a front tire that blew or we may have had a serious accident.  I will not do business with this dealership or any Acura dealership again simply because I'm convinced these greedy practices aren't limited to tire selection.  I will also be sure everyone I know is aware. More

FIRST TIME BUYER So today 3/12/2016 I seen a vehicle online at Sterling Mccall Acura being that I have never purchased a vehicle before I was a little nervous about th So today 3/12/2016 I seen a vehicle online at Sterling Mccall Acura being that I have never purchased a vehicle before I was a little nervous about the process but salesman Darrell Babineaux really made my First car buying experience AMAZING !!! He assured me everything would be fine and that I was leaving with the car I had in mind TODAY! AND THAT I DID in a matter of 3 hours I had keys in my hand, a note lower than what i had originally planning on paying and paper tags on my car . Thank you so much Mr. Darrell Babineaux you are truly gifted at what you do ! More

Poor Negotiating Well, I usually do not do this - but here goes. Sterling McCall lost the sale yesterday of a vehicle due solely on the attitude and behavior of their Well, I usually do not do this - but here goes. Sterling McCall lost the sale yesterday of a vehicle due solely on the attitude and behavior of their sales manager. My wife and I had the one we wanted picked out, and began the negotiation process with salesman Sammi (I think..I can't remember I'm so aggravated from the other guy...Raad?) Anyway, Sammi was great and patient and showed us a few vehicles we were looking at. I made a low offer to Sammi (negotiation 101), who in turn took it to his manager, who then came in and began lecturing me on how the car business works - appreciate it kid...I've bought cars before - and basically berated me and walked out the door...yup, turned his back and walked out on me. I had $14,000 cash in my pocket, ready to make a deal, and I took it down the street to another dealer I knew from previous dealings and bought a car. (same year, same model, same mileage, and at the price I wanted). Hope this guy gets his act together, I negotiate on a daily basis as part of my job, and in no form or fashion would EVER treat someone across the table the way I was treated yesterday. Maybe I'll come by for service on the car I bought from the other folks....probably not though... More

Good Buying Experience Went today 1/23 to look at MDX & RDX used or new. Ended up being interested in a used 2015 certified RDX on which I had not run numbers on KBB or any Went today 1/23 to look at MDX & RDX used or new. Ended up being interested in a used 2015 certified RDX on which I had not run numbers on KBB or any other internet pricing service. Bought it, signed on the dotted line, and then noticed bad blemish on mirror. They immediately agreed to fix with no angst or indignation by Raad, sales manager. Very professional and easy experience. Salesman was Dommy. Don't go in with an "attitude" and you'll do OK. Oh, and upon checking KBB when I got home, made a very good deal! Would recommend this dealer to everyone. Advice: If possible, get your loan pre-approved by your bank before you go in, and bring in your approval. I got a 2.29% rate from BOA, and Moshe, the finance manager, beat it! More

Go above and beyond I called wanting a certain vehicle and they didnt have one on hand Darrell called several dealerships to find me the best deal for the best price (he I called wanting a certain vehicle and they didnt have one on hand Darrell called several dealerships to find me the best deal for the best price (he even went there to pick it up) i had a max budget for payments and he found one far below and kept me informed the whole time. I had no car to get up there and my mom was not comfortable driving in Houston so he even came to pick us up. By far the most stress free vehicle purchase we ever made!!!! More

Quite a surprise!! I went in for an oil change on my 2014 RDX and left with a 2016 RDX. When I was talking to service advisor Broderick Edwards he asked how I liked my 2 I went in for an oil change on my 2014 RDX and left with a 2016 RDX. When I was talking to service advisor Broderick Edwards he asked how I liked my 2014 RDX. I stated that I liked it but I liked the MDXs better. He suggested I speak with salesman Darrell Babineaux while I was waiting for my car to be serviced. I agreed and Darrell showed me a nice MDX, but I felt it was out of my price range. No worries, We then discussed the 2016 RDX and he showed me a nice certified one. Darrell was patient with me. I never felt pushed or coerced. He genuinely cared about what I wanted and what fit my needs. I would recommend Darrell to anyone looking for a car. He is personable, knowledgeable, patient and genuinely dedicated to helping you get what you want.Kudos as well to Broderick Edwards because without his suggestion, I never would have met with Darrell. Honorable mention to Mr. Nguyen in finance for his calm demeanor and patience. More

Quick and easy I met with Darrel Babineaux in my quest a purchase an Acura TLX, he helped me make the beat decision within my price point. Great birthday gift for me I met with Darrel Babineaux in my quest a purchase an Acura TLX, he helped me make the beat decision within my price point. Great birthday gift for me.. More

Beyond Generous I purchased a Mercedes Benz at another dealership in North Houston and was very happy with my purchase and salesperson. Imagine my surprise when looki I purchased a Mercedes Benz at another dealership in North Houston and was very happy with my purchase and salesperson. Imagine my surprise when looking for another vehicle at Sterling McCall Acura for my daughter 2 years later to run into the same salesperson again, Darrel Babineaux. We pretty much did everything over the phone and I basically went in to view color choices, test drive and sign paperwork. This is what impressed me about Darrel Babineaux. The experience of buying a car and all the back and forth issues and time spent in dealership was cut in half. I work in a school district and my school became business partners with Sterling McCall Acura and I'd like to share what Darrel Babineaux has done for Marcella Intermediate and the giving heart he has. I assure you with Darrel Babineaux, you will be most pleased with his customer service, knowledge, expedited time at dealership, and willingness to go the extra mile for you. The entire staff of Marcella Intermediate would also like to give a huge thank you to Mr.Darrel Babineaux for all of the genuine kindness shown to our students. This wonderful salesman is truly a giver from the heart. With only one phone call to him to share that some our our students were in need, this amazing guy took time to immediately give from his heart and from his own pocket to generously give. Our school, by the way, is located on the North side of Houston. This is a far ways from Sterling McCall Acura, yet this man saw a need and was there. Our school became business partners with Sterling McCall at the beginning of this school year. I would like the entire Aldine community to remember Mr. Darrel Babineaux when considering a vehicle purchase and support Sterling McCall Acura (he can and will give you the V.I.P. treatment and can get all makes and models). Let's support a person that believes in our kiddos and gives to the community. He has also given to other schools in our district. Again, a huge thank you from the staff and students of Marcella. More

Sales experience. Bad credit, Low income Salesman Darrel Babineaux was great. Really helped me find a car that I liked and that was within my budget. He continued to search multiple cars unti Salesman Darrel Babineaux was great. Really helped me find a car that I liked and that was within my budget. He continued to search multiple cars until he could find one that was suitable for me. I would recommend Darrel to anyone. More

Disceptive Practices Went with my wife to buy a new RDX. MJ was the salesman assisting us. He told us that we could not get to price we wanted on the new RDX. The sales ma Went with my wife to buy a new RDX. MJ was the salesman assisting us. He told us that we could not get to price we wanted on the new RDX. The sales manager came to meet us and suggested a certified pre-owned. We really liked the car and was told they could get us at the price we wanted. MJ then noted that they could not do that after we drove the preowned one and liked it. My wife and I had both bought new Acura's from this dealership in the past. I felt as if they were not honest at all with us. We purchased a new Infiniti from Southwest Infiniti and absolutely love it. We will never buy from Sterling McCall again, and I will definitely let everyone know about my experience. More