Sterling McCall Acura

The consistent professionalism of the Sterling McCall staff, beginning with the service department staff, with whom I dealt for many years having my previous Acura serviced, is the main reason I will alw staff, beginning with the service department staff, with whom I dealt for many years having my previous Acura serviced, is the main reason I will always go to this dealer first when buying a new car. Aaron Strand, my sales representative was friendly, helpful, honest and to the point. There was never any sense of being pressured and I truly felt that he had my interests at heart even though he works for the dealer and wanted to make a sale. He was knowledgeable about all aspects of the vehicle I was interested in and was able to answer all of my questions. The finance person, Dale Amar, was also courteous and very prompt in getting my paperwork processed. She was able to answer all of my questions related to extended maintenance options and I believe helped me make the best choice in this regard for my situation. When my options were installed and I took possession of the vehicle, Aaron Strand carefully walked me through the manuals and gave me hands on demonstrations on the most frequently used features of my MDX. He left it open for me to call him with questions at any time or to schedule a time to come back if I needed additional guidance in learning the vehicle's features. Sterling McCall runs a class operation and it is refreshing to see real customer service in a time when everybody talks about it but few truly deliver it. More

When I was in the market for a used Acura I shopped several dealers and this on was the one I bought from. When I walked in the front door I was greeted by a salesman who was polite and friendly but d several dealers and this on was the one I bought from. When I walked in the front door I was greeted by a salesman who was polite and friendly but did not talk to me about buying a car. Instead he called another salesman that was a member of my own race. I do not know if this dealer has a policy of doing this to make people feel more comfortable but it seemed very strange to me. Anyway, the first salesman blew a commission on a sale so I could care less. The man that did sell me the car was very professional and polished. He did not follow me around on the lot like a xxxxxx. I had all the time I wanted to browse and then speak to him about the car I wanted. He took a copy of my license and handed me the keys to test drive the car. In fact, he suggested I take it out on the roads and freeway to really test it out. Most salesmen either come along for the ride or ask you return in 10 minutes or so. When I came back from a test drive I told him I was not going to make a $18K decision after only 25 minutes. I needed at least a few days to think about it. He did slightly pressure me by saying they did not hold cars for customers who had not signed a sales contract but at the same time he suggested I take my time and come see him again when I comfortable with a decision. I went back 3 days later and bought the car paying in full. The price was average but rather than haggle I asked him to adjust the price so I would drive out for $18K with all taxes and dealer fees paid. He agreed to it without the "let me talk to my sales manager" line you get at sleazy dealerships. My car was detailed to perfection and presented to me with a full tank of gas. A few months later when I changed the battery in the car my radio locked up. The code was not anywhere in the owner's manual so I went back to the dealer. The man who sold me that car was not at work that day so the receptionist sent me down to the service department. The service advisor asked for $75 to pull the radio, read the serial number, and get a code for it. I declined and left. I called up Navid a few days later and told him about my visit when he was not there. When I took the car back to the dealership that day he seated me in his office and personally drove my car back to the service area. He returned 15 minutes later with the radio playing in my car. The man appologized for the service advisor asking me to pay $75 when I had bought the car at the same place not too long ago. Navid also added about 10 gallons of gasoline to the car to top off the tank before I drove off. As long as people like this guy are selling cars at this dealership they will have me as a customer in the future. More