Sterling McCall Acura

Aaron and his team at Sterling McCall Acura just sold me the new 2012 TL with the Technology Package. It was the simplest car purchase ever and was consistent with the first rate service I had received fro the new 2012 TL with the Technology Package. It was the simplest car purchase ever and was consistent with the first rate service I had received from the dealership on my 2004 TL (took in trade) and 2000 MDX before that. The dealership sent me photos/specs on the new car before they arrived at the dealership, shared their pricing structure with me to the point where there didn't need to be a negotiation, and gave me a fair trade. They minimized my time at the dealership. Aaron is an expert on the TL to the point where you don't need an owners manual! I would recommend him and his team to anyone looking at getting a new car. My service history at their dealership already supports my recommendation on their service capabilities. More

Great dealership.. the best buying experience I have ever had! I felt like a king before, during and after the sale. I recommend Sterling McCall Acura to all my friends. had! I felt like a king before, during and after the sale. I recommend Sterling McCall Acura to all my friends. More

My husband and I heard about the 0.9% special financing and just thought we would stop by and take a look. I had purchased a 2003 TL-S from Michael R back in May of 2002, and although I had transmission p and just thought we would stop by and take a look. I had purchased a 2003 TL-S from Michael R back in May of 2002, and although I had transmission problems and had to trade it in for another car, my TL is still my favorite car to this day. Back when I had all the issues with the transmission, Jack Chambers took great care of me, did everything in his power to take care of my needs, and I have nothing but positive memories of my experience. So when I paid off my Honda CR-V, I had an itch for a new car and the 0.9% special made me even more curious. I sent in an internet price request and Aaron Strand responded. My husband returned the call and spoke with Aaron and Lee Mitchell. We arranged to come by and speak with them some time on the busy Memorial Day weekend. We were greeted immediately, taken back to Lee's office and explained our situation. Back in 2009, we had to file bankruptcy after my husband lost his job. He has since secured a great job and we have worked hard to get back on our feet. We were upfront and honest about our circumstances and never felt judged. We filled out a financial disclosure form and Ki Yoon began the process of qualifying us. Aaron and Lee then went about finding the right car. We originally felt the new Forged Silver was not the color for us, but after test driving the Black, White, and Charcoal decided we preferred the silver. We made these guys work; I tend to be very particular, ask alot of questions, and take a very long while to make decisions. Aaron and Lee were so patient with me. After much deliberation where there was no pressure, no haggling, no uncertainties, no long waits, we finally chose the Forged Silver with Technology package. I never felt they were trying to upsale me but all the information they gave me made perfect sense. We drove away that night and have had no regrets or buyers remorse whatsoever. We even went back several times to have Aaron help with the bluetooth integration and help us with the navigation system. Poor Aaron must be the most patient person. He helped two self-proclaimed techno-phobes understand and even went the extra mile to sort through some cell phone issues that weren't his responsibility. He went several extra miles. As did each and every staff member. Many people remembered us from back in the day when I owned my original TL. Jack Chambers even remembered specifics about my first TL that I had forgotten. We are so glad we chose to purchase our new TL from Sterling McCall. I have and will continue to tell everyone about my wonderful experiences. We have owned so many cars, many other luxury brands including Mercedes and Lexus, and have never had such an enjoyable experience as we did with the friends at Sterling McCall. More

Aaron is always a pleasure to work with and it is always nice to know I can go to the dealership and not be given the run-around, the employees at Sterling McCall Acura are always helpful and friendly. I nice to know I can go to the dealership and not be given the run-around, the employees at Sterling McCall Acura are always helpful and friendly. I had a fabulous experience when purchasing my new TSX, from Aaron making everything easy on me, and Robert being absolutely hilarious when facing a printer that didn't want to cooperate, overall the experience was wonderful and I would definitely recommend the dealership to friends and family. More

When I moved to Houston in November of 2008 I knew no one or who to trust. Almost immediately my '03 RSX needed a new starter so I looked for the closest dealership. Sterling McCall was nearest to where I or who to trust. Almost immediately my '03 RSX needed a new starter so I looked for the closest dealership. Sterling McCall was nearest to where I lived and I've dealt mostly with Jack Chambers, who is probably the most pleasant man you'll ever meet, although Tim Machuca gives him a run for his money. He's always up front, honest and in the case of my starter bent over backwards to get me the best deal. I've gone to Sterling McCall Acura ever since. When you pull up they have someone outside to greet you and start prepping the car, when you walk in the door you're greeted again and directed to your service advisor. The service advisors I've dealt with (Jack Chambers and Tim Machuca) are thorough in making sure every request you have is completed. On a recent visit I asked Tim if, when the car was being washed, they could vacuum glass off my passenger seat from a recent break-in. He said they would but couldn't guarantee they could get it all. Well the passenger seat looks amazing and I don't see any glass on the floor either. It seems as if everyone they employ goes above and beyond! I've been told having service at a dealer is more expensive and if that's the case you get what you pay for here, excellent customer service. While you wait they have free wi-fi to stay connected, water and coffee to keep you quenched, and television to keep you distracted, although I've never waited longer than an hour. If the wait is longer or a part is needed they've always hooked me up with a loaner. I really couldn't ask for more which is why I drive 20 miles to get my car serviced. When it's time to trade in and trade up, Sterling McCall Acura will be my first stop, hopefully my only stop. More

I had to have some service on my 2005 RSX and called for an appointment. I talked with Tim and set the appointment. When I arrived, about 30 minutes early, Tim greeted me and told me everything that neede an appointment. I talked with Tim and set the appointment. When I arrived, about 30 minutes early, Tim greeted me and told me everything that needed to be done to my car. He also gave me the cost for everything and said that it would be about an hour or so before all the work was completed. When the work was all done Tim came and got me and I paid for the work, almost exactly what he had quoted, and had a short car conversation with him before I left. The work was done in a very timely manner, Tim was his usual cheery self and the car was spotless when I left. Tim is a definite asset to the dealership and my wife and i have been dealing with him for quite a few years, through our 3 Acuras. Job well done, as usual for Tim and the staff. More

Bought a used TSX 4 years ago and use Sterling McCall for service. Had excellent experience on all my visits to the dealer. I am seldom there more than 30 minutes. The friendly, knowledgable staff and the service. Had excellent experience on all my visits to the dealer. I am seldom there more than 30 minutes. The friendly, knowledgable staff and their loaner car program is what keeps me coming back! More

Darrell is definitely a breath of fresh air after a long day of going through dealerships. He was very cordial and friendly from the very moment he saw us at the lot, introduced himself and welcomed us to l day of going through dealerships. He was very cordial and friendly from the very moment he saw us at the lot, introduced himself and welcomed us to look inside the cars in the showroom. Honestly speaking, it is the way he worked and talked to us that made us decide that we will go for it despite the price which is a little over than what we have set. He is very informative and knowledgeable about what he is doing. He is very easy to talk with and a man of his words. I even told him that he deserves a score higher than 5. Darrell is simply the BEST!!! More

My wife and I found Antonio Mora to be extremely knowledgeable about the Acura models we looked at. He wasn't "pushy" and was very patient as we looked at other dealers and different makes of cars knowledgeable about the Acura models we looked at. He wasn't "pushy" and was very patient as we looked at other dealers and different makes of cars and came back with questions several different visits. He was by far the most curteous Acura salesman in the three dealers we visited. He was very skilled in explaining to my wife the features of the car and took the time during a busy Saturday to sit with her until she comprehended all the controls. We are very pleased with the ZDX and the deal we received on our trade-in and the new car. More

Bob went above and beyond our expectations to get us in a new car. He was informative and worked on our time schedule. He negotiated the price of the car and ensured we had every financing deal before drivin new car. He was informative and worked on our time schedule. He negotiated the price of the car and ensured we had every financing deal before driving to the dealership. He also gave us a good price on the trade in. He is high class! More