Sterling McCall Acura

Where can I start? We needed to buy this vehicle immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reput immediately, and unfortunately we have the color we needed only at this dealership during the purchase. They should be glad that Acura has good reputation, otherwise nobody would be visiting this dealership. Their customer service was terrible, and they were rude with us after the deal was completed. There was too much waiting for talking to sales persons, finance people, or even service department. I am not going back to this dealership again for all my future services, and I just want to end the relationship here. More

DONT TRUST THIS DEALERSHIP !!!!! Its a shame to know that Stealing Mcall Acura's customer service SUCKS !!. I bought a used Mini Cooper on a Saturday and took it back on a Monday because it was falling apar Stealing Mcall Acura's customer service SUCKS !!. I bought a used Mini Cooper on a Saturday and took it back on a Monday because it was falling apart, come to find out it needed it a break job and tire pressure sensors. You would think this would've been done before they put the car out for sale Sterling Mcall Acura kept the car for 5 days to service the car without even offering a loaner car for the inconvience Nick the used car Manager is full of BS! He never return any of my calls when finally I did get him on the phone he never had a solid answer as to why the car was being delayed, delayed, delayed. Absolutley horrible Customer Service !! .. Finally I get the car back to find out it was now leaking break fluid and the car front bumper was not put on correctly !!!. I called them back and asked what can be done about the leak and Nick told me it was not his concern and that it was up to me to fix it because a used car is just that a used car (NOT THEIR PROBLEM) and that he could not do anything for me. I told Nick "you guys have had the car longer than I have owned it" !! His answer was that I need it to use my extended warranty. I had not even had the car a full week before repair after reapir was needed !!!!! Once you buy from these people they will not help you anymore so please watch out for Sterling McCall Acura safe yourself the headache !!! More

I have been looking at an Acura TSX wagon online for a month. A white one popped up 4 days ago. Went to drive it and love it. Then the negotiation went very smooth. The whole team has been very friendly. month. A white one popped up 4 days ago. Went to drive it and love it. Then the negotiation went very smooth. The whole team has been very friendly. They treat you like an old friend. Bob is very experienced and knowledgeable and knows what people need. I am sure I will be sticking to Acura in the future and Sterling McCall acura is great. 5 stars! Wayne More

I bought my new 2013 MDX Acura in March2013. My purchase was perfect! So relaxed and every detail was covered at time of purchased. My sales rep, Ronnie Metersky, was just wonderful. This is my third MDX was perfect! So relaxed and every detail was covered at time of purchased. My sales rep, Ronnie Metersky, was just wonderful. This is my third MDX I have purchased. Somtime at the end of April or beginning of May I brought my car back for a minor paint chip repair on the front passenger door. I won't go into all the details or the drama I had to go through to get this small job done. Finally this month, October, my car was completed. The paint job was not to manufacturing specifications but acceptable. There are a couple of outstanding services that still need to be completed, which I'm sure will get done in a timely manner and to my satisfaction. Sterling McCall (Randy Khalaf and Ronnie Metersky) gave special attention to the small details and made sure that this job was done correctly commuinicating very often to the repair shop. Randy and Ronnie went beyond their call of duty to keep me satisfied and a very happy customer. I am glad to have my car back. Now I can start to really enjoy driving my car. Very appreciatively, Robin Crews More

Recently, we purchased our fourth Acura from Sterling Recently, we purchased our fourth Acura from Sterling McCall Acura. The service was "Second To None". We were treated with the utmost courtesy and Recently, we purchased our fourth Acura from Sterling McCall Acura. The service was "Second To None". We were treated with the utmost courtesy and respect. Our Salesperson Hermie was a tremendous help in selecting our New MDX. He made sure we were able to add the running boards and roof racks at a tremendous price and get it all done in one day. When we picked up our new MDX Hermie made sure everything was perfect. He even touched up a few areas that were missed by the Make ready people. We were shown all the features of the MDX and Hermie made sure our phones were connected to the Bluetooth option and he gave us a simple instruction on setting up the garage door opener. We have owned Mercedes, BMW, Lexus and other luxury autos before but by far Sterling McCall Acura goes the extra mile in making sure every customer is satisfied before they leave the dealership. Mike Chan the Sales Manager made sure the price of our trade and new purchase were satisfactory to us. We were treated very well on our trade, something that does not happen often when trading in a vehicle. I have since recommended a number of my friends to Sterling McCall Acura and they too have purchased new Acura's from Hermie and Mike Chan. The service department is excellent. When you arrive they treat you with the full red carpet experience. More

We were buying a used family car. Found our model on the internet. Then called to the dealership, and got Denny Holiday. It was Thursday evening. We scheduled a meeting for Friday morning. Danny was prepare internet. Then called to the dealership, and got Denny Holiday. It was Thursday evening. We scheduled a meeting for Friday morning. Danny was prepared, the car was already waiting, test drive and everything was over in 20 minutes. Then I left, waisted time with some other dealerships, and called Danny after few hours to tell him I would like to see the car inspected at my mechanic (Botis @ Montrose & Richmond, another great guy). Denny took it there himself (!!!), then took care that few glitches were repaired in the same day. I've checked in again at 5:30pm and out in one hour with all the documents in hand. I've been with at least half a dozen dealers this week. Half of them lied about the cars; after a phone call telling them which cars I would like to see, I visited them to find out that the models I was looking for were not there and they were just showing me something else, typically more expensive and trashy. Most of them were ignorant (nothing was prepared in advance), aggressive (they are dealers for years and are always right), and pushy (buy our car, you will not get any better one for this price). If not for Denny, buying a car would be a nightmare. So I here thank Denny Holiday for help, positive attitude, calmness and a very positive experience. More

This is a very unprofessional dealership. I have never had a dealership treat me as I have been treated in reference to customer service. The dealer had to make some services to my car and they sent it b had a dealership treat me as I have been treated in reference to customer service. The dealer had to make some services to my car and they sent it back to me with the leather all oiled up with the technicians finger prints in oil. Then the loaner car that was given battery went out on me. The only thing offered was to bring my car in to get detailed again for another loaner car and at this point I don't want another loaner car that doesn't work. This is just the brief version of my issues with the dealership. I am appalled to this dealership and the service they provide. The majority of me and my family cars come from a Sterling McCall Auto Group and I will never buy from this Auto Group again. More

I had a wonderful experience purchasing my new 2013 MDX on 3/20/13 w/Ronny Metersky. However, there was some scratches/paint chips on the passenger door of my new car. I have brought my car in 3 times, t on 3/20/13 w/Ronny Metersky. However, there was some scratches/paint chips on the passenger door of my new car. I have brought my car in 3 times, today 7/25/13 being the third time. The paint job has been done very poorly with no attention to detail. Ronny has been great to try to get this rectified but to no avail. Management needs to investigate this matter immediately. I have not been able to enjoy my new car due to the poor quality of work done with the paint job. Not to mention the drives back and forth from my office downtown Houston. Description: 1st attempt there was a dark shadow on the passenger front door that was very obvious. Overspray of paint/chemicals on my front windshield and on the trim around the front door. On the 2nd attempt, they was a bubble above the door handle on the front passenger door and the dark shadow now appears on both passenger doors which doesn't make sense. Paint looks dull. Third attemp is today, 7/25/13. I hoping that this time the job will be done with perfection. The paint seems dull and not shiny as it should. I purchased the Resist All when I bought my MDX. This needs to be redone entirely on the passenger side. If the paint job is not corrected this third time, I will be forced to request a new MDX idential to the one I bought. A dissappointed customer, Robin Crews, 713-252-5118 More

I am missing my whole bag of music CDs, and your service representative has not even bothered to return my call. I am not saying that somebody stole them as the CDs were all internatioanl but clearly someb representative has not even bothered to return my call. I am not saying that somebody stole them as the CDs were all internatioanl but clearly somebody misplaced them while cleaning the car. More