Sterling McCall Acura

New car experience Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rd Outstanding service! I enjoyed the entire experience! Come and see Russell for great service and a great experience! We came in choosing between an Rdx and a tlx and he helped us make a great decision. More

Russel is the Man to Talk To Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the Amazing first time buyer experience. Russel was my Sales associate and he treated me very well. Answered all of my question and guided me through the process as best he could. On top of that, when it came time to talk numbers he was actually willing to move on the pricing rather become offended like so many other sellers do. Chris the Financing manager was also extremely helpful in finding a lender with a low APR and reasonable payments for my budget. I'm a bartender and the fact that a large portion of my income is cash some times makes it difficult to prove how much I make, but these guys really worked hard to make sure I got the Car I wanted for the price I wanted and the fit it in the budget rang I needed. No only that, but I left a very important metal in my trade in car and Russel went out of his way to ensure it got back to me and I will never forget that act of kindness. Sterling should really be thankful for this team because I will be coming to them first the next time I buy. Thanks Russel. More

Great service by Russell Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come Good service by Russell. Bought a new MDX 2016 with Technilogy for a good price, very friendly and nice salesperson. Very happy. Will definitely come again! More

Awesome! Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Exp Great experience here as always. I've bought all my cars at Sterling McCall Acura. Everyone is super friendly and knowledgeable. Thanks for the A+ Experience Raad O. Sales Manager. More

Sleazy salesmen The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john The only reason I went to this dealer was because of the color with package option that I was looking for on the 15 MDX so had to shift away from john eagle acura who did not have the color but otherwise a much better dealership. The salesman "Hermi Manuel" promised numbers on the phone that he did not honor. The trade in value was extremely poor in comparison to john eagle acura who gave a much higher appraisal a few hours before sterling mccall's appraisal. I had 2 young kids with me and the waiting games the salesman was playing was very frustrating. In general the staff ...salesmen, finance looked very unprofessional and the showroom looked very shady in comparison to John eagle which is leaps and bounds not only better but very professional staff. More

Sales manager is horrible. We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the We came in to actually buy a car the same day we checked the car and when they asked for a price we would like to pay we wrote it down and hoping the sales manager would give a good price on the car we are looking at. The agent came back with a paper with the manager writing "the price is too low even for auction, thank you" That's HORRIBLE customer service and will NOT recommend this place at all. More

STAY AWAY FROM THIS STEALERSHIP Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the deal Wrongful diagnosis on soft brake pedal issue and recommended brake fluid flush that was unnecessary. The problem returned two days later and the dealer now wants me to spend over $1200 to supposedly fix the issue. These folks are TOTALLY DISHONEST SO STAY AWAY. More

Good service gone bad I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recom I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recommend the only what was necessary. They would inspect everything and give you a report. Recently after spending over 2500 dollars in service they stopped doing a good job diagnosing the car. They would just do the minimum charge you and send you on the way. After that service something always seemed off. First it was just the power steering pump they replaced the pump and then it was a engine cleaning. The power steering still makes a noise and then it was a belt tensioner. They waste your time when I first told them of all the problems and they just fix one and don't follow up with the other ones. They take your money and waste your time with repeated service calls. Then they break your car!! First they broke my center console and it took many calls with the service manager and general manager to get that fixed they didn't even try to call me back and had to track them down. Then my rims mysteriously were bent in the front and ever since the clutch on my car has never felt right. Which they refuse to do anything about. I pay good money to not have to worry about when another thing is going to go wrong. The icing on the cake was when I get a call back from Richard Hudson to try and address the issues. He questions how I spend my money and why I didn't come back to do the service! Last time I checked you don't have to answer those kind of questions unless you are married to that person. I won't be taking my car back there anymore. They used to do a good job now they just go through the motions, take your money and make you late by making you wait two hours to pickup your car! More