Sterling McCall Acura

DARRELL LOWE WAS AN AWESOME SALES REP. HE TRULY GOES ABOVE AND BEYOND FOR HIS CUSTOMERS. KI YOON WAS KIND CONSIDERATE FINANCE MANAGER WHOM TOOK THE TIME TO THOROUGHLY EXPLAIN EACH FORM. I HAD PREVIOUSLY ABOVE AND BEYOND FOR HIS CUSTOMERS. KI YOON WAS KIND CONSIDERATE FINANCE MANAGER WHOM TOOK THE TIME TO THOROUGHLY EXPLAIN EACH FORM. I HAD PREVIOUSLY CONFERRED WITH JOHN EAGLE ACURA AND MY EXPERIENCE WAS HORRIBLE. JOSH AND TJ NEED EXTENSIVE CUSTOMER SERVICE AND CULTURAL DIVERSITY TRAINING. More

This is the fourth Acura and second TSX I have purchased from Sterling McCall. I had previously purchased a MDX, a RL and another TSX. Bob Cook has been the only salesman I have ever dealt with and is the from Sterling McCall. I had previously purchased a MDX, a RL and another TSX. Bob Cook has been the only salesman I have ever dealt with and is the primary reason I go to Sterling McCall. I believe he has always been honest and trustworthy in our dealings, which is a lot more than I can say about other car salesmen I have dealt with. He has never failed to follow up after my purchase to see if there is anything else he could do to help. I have always taken my cars back to Sterling McCall for any needed service and have never been disappointed in that area. To sum up, I would certainly recommend Sterling McCall for the purchase of an automobile, but I would ask for Bob Cook, a proven salesman who will put your best interest first. More

Very responsive over internet and when I arrived to view the vehicle 30 hours after initial contact, all was in place. Great treatment of customers. Highly recommend for both selection but most of all pr the vehicle 30 hours after initial contact, all was in place. Great treatment of customers. Highly recommend for both selection but most of all process, best car experience I've had. I believe I was treated fairly and really got a great deal and a terrific vehicle. More

Antonio was a wonderful sales consultant. I made two visits to the dealership, with the first being solely to compare different year models of the Acura TL. I also wanted to sell my vehicle before I ma visits to the dealership, with the first being solely to compare different year models of the Acura TL. I also wanted to sell my vehicle before I made a purchase. After explaining this to Antonio he was very respectful and only provided the relevant information with no pressure to purchase. For this reason I returned to the same dealership and requested to work with Antonio once I was ready to actively shop. On my second visit, I was able to find a car I was interested in with assistance from Antonio and the Store Manager. Antonio was also very helpful in keeping my 2 year old daughter entertained (and fed) as we worked through the purchase process. The purchase went well, and I would refer people directly to Antonio in the future. Even after the purchase was complete Antonio spent additional time with me setting up the car's blutooth and showing me all the features. I did feel that there was a lot of pressure to purchase a vehicle warranty from the Business Manager, and although I appreciate the offer to lower the price of the warranty several times it made me feel as though the original price was too high and I was less interested in the warranty at that point. More

I found the car on the internet and when I showed up at the dealership it was exactly as advertised. Both sales and finance teams were easy to deal with and up front with no games. I also recieved a fair the dealership it was exactly as advertised. Both sales and finance teams were easy to deal with and up front with no games. I also recieved a fair (better than CarMax) value for trade-in. Very easy car buying experience. More

This is my fourth Acrua bought from Sterling McCall. The last 2 with Darrel as my salesman. I really enjoyed working with Darrel. He is very knowledgable and helpful. Darrel has always followed up with m last 2 with Darrel as my salesman. I really enjoyed working with Darrel. He is very knowledgable and helpful. Darrel has always followed up with my purchase and over the years checked up on how I was doing with my Acrua. I would recommend Darrel and Sterling McCall to my friends. More

I would reccommend Sterling McCall Acura dealership to anyone who wants to have a pleasant car buying experiece. I recently bought a certified pre-owned Acura MDX and Aaron Strand really went out of his w anyone who wants to have a pleasant car buying experiece. I recently bought a certified pre-owned Acura MDX and Aaron Strand really went out of his way in getting me the car that I wanted. We spoke over phone a few times regarding buying an MDX. Aaron provided me all detials about the available inventory and answered all my questions. When I narrowed down on a particular car, I drove 150 miles to this dealership and test drove the car and completed the transaction within an hour. Aaron and the finance Manager Kyle were very kind and made me and my wife feel comfortable. I never once felt any pressure and being rushed into something. We drove out of the dealership that day with the car with a great car buying experience at the dealership. I would reccomend Sterling McCall to all my friends and anyone who is in the market for a good Acura car. More

The internet sales team was great. They were upfront with what I felt was their "best" price, which was well below the other 3 dealerships in town. I was able to come in from out of town, get the price we ha what I felt was their "best" price, which was well below the other 3 dealerships in town. I was able to come in from out of town, get the price we had agreed to online, and within a couple of hours I was off in our new car. The salesman I was originally working with was not at the dealership that day, but another salesman picked up right where we left off and the transition was painless. Same price, same car, no hard sales tactics. Really about as painless as the car buying experience gets. More

Overall, the buying experience was pressure-free, friendly, and professional. However, I received no follow-up after my initial visit/test drive. Only after a second visit did anyone seem to take my friendly, and professional. However, I received no follow-up after my initial visit/test drive. Only after a second visit did anyone seem to take my interest seriously. Additionally, the finance guy tried to sell me protection packages at the table, including a tire replacement package while quoting me a grossly wrong price for a rim. I walked over to parts dept, got the right price, and then declined the insurance. The primary sales persons, Darrell Lowe and Shelby Eastin, were very helpful, especially when I needed a car immediately. This dealership seems to stock the largest selection of Acura's, so it's a good starting point for anyone looking for an Acura. But I've walked thru the showroom many times browsing and not received attention, even when absolutely nothing seems to be going on. I think maybe they don't think I'm serious or old enough to buy a car. More

These requests for a performance review are not totally honest. The sales rep asks for a "5" on all ratings. This is understandable. I'm sure that he is being held accountable for this review. But if y honest. The sales rep asks for a "5" on all ratings. This is understandable. I'm sure that he is being held accountable for this review. But if you expect a totally honest review from your customer you should not expect a "5" in all ratings on a consistant basis. There is always going to be room for improvement almost in all circumstances. So the way this review process is set up is not realistic. This is my 4th vehicle to be purchased from Sterling McCall, so if I was not satisfied I would not return. More