Sterling McCall Acura

Nefarious Practices I purchased a 2014 Acura MDX from them in March. Here are the issues I faced that you should consider and be aware of: 1) Do not purchase Acuracare I purchased a 2014 Acura MDX from them in March. Here are the issues I faced that you should consider and be aware of: 1) Do not purchase Acuracare from them. They quoted about $3000 and sold it to me for $1,900. The same evening I checked online and was able to easily get the same coverage for $1200. 2) The folks at financing are not truthful. It is one thing to make a profit and another to lie. They implied to me that a lender would provide me a better rate if I purchased Acuracare. That is not true. The dealership chooses to provide a better rate (that is already offered by the lender based on your credit) if you purchase Acuracare at an exorbitant rate from them. 3) The finance department is absolutely unresponsive if you decide to cancel any of the services. You can cancel Acuracare within 60 days and I cancelled it within 14 days. They take 6-8 weeks to process the cancellation in the first place. It has been more than 8 weeks and they are yet to process the refund and they do not respond to calls or emails. 4) Take a good mechanic along to purchase any used vehicle. I purchased a 2014 MDX and I found out (when the car was being inspected for our relocation) that it had had multiple paint jobs all around that was due to body damange and this was hidden by the dealership. They had sold the car in 2014 and maintained it since then and were aware of all the damage. More

I am now going to change my earlier rating. I am now going to change my earlier rating of this dealership, because the general manager Jim Smith, went above and beyond to satisfy the issues that I am now going to change my earlier rating of this dealership, because the general manager Jim Smith, went above and beyond to satisfy the issues that I was having. The only issue that I had, was being supplied with a owners manual for a car that I recently purchased. With my issue solved, my rating goes back up. More

Rude!! Wow rude sales people and sales director. They are very shady there. They claimed that Acura currently don't have any discounts or incentives and ther Wow rude sales people and sales director. They are very shady there. They claimed that Acura currently don't have any discounts or incentives and there's no way to get a lower price. Really who in their right mind would pay MSRP?! They were trying to take advantage of us because we were two females. Because the other Acura dealerships were offering thousands of dollars off for the same vehicle so I know they are shady!! I know because I email the internet sales manager for different dealerships. Additionally, I let them know that a competitor car brand in a similar price range was being heavily discounted and the sales director basically called me a liar! Not only that he goes off and lies to us stating that he called them and verified that price was not possible. So of course we get up and leave Acura and go next door to purchase that very car for a lesser price! Sorry Acura. Hire the right people and maybe you wouldn't lose customers. More

Extremely Happy! Sterling McCall Acura is a really great place!! And Mr. Darrell B. was an awesome salesman too. From the beginning to end he made me feel very comfort Sterling McCall Acura is a really great place!! And Mr. Darrell B. was an awesome salesman too. From the beginning to end he made me feel very comfortable with making my first big purchase. He made sure I understood everything that was going on and he pushed for me to get what was best for me in my situation. He told me from the beginning that I would be walking out that day with a new car but I was a lil skeptical about it due to my situation. But he really came through for me and I am truly great ful of him. If you ever go there make sure you ask for Mr. Derrell I know he will get you what you want!! More

"An angel dropped from heaven..." Darrell Babineaux assisted my son with his first car purchased with out any drama or pressure. It was a pleasant experience and I would recommend this Darrell Babineaux assisted my son with his first car purchased with out any drama or pressure. It was a pleasant experience and I would recommend this dealership and Darrell to anyone... More

Above and beyond the call of duty. The best dealership I have ever been to .I have to give a very special thank you to Mr. Darrell Babineaux . He went above and beyond his job to help m The best dealership I have ever been to .I have to give a very special thank you to Mr. Darrell Babineaux . He went above and beyond his job to help me. Darrell earned my trust with his honesty and fought hard to get me the best deal possible. He also made it a easy and stress free experience. Darrell is truly an Angel in the car business. I highly recommend you go and see Mr.Darrell Babineaux. You will experience the Royal treatment of great Customer service:-) Darrel made me a Custormer of Sterling McCall Acura for life. More

Horrible as soon as the keys are yours Sterling McCall is a decent place as far as sales (meaning average priced). Things go south right away as car Kay's are yours and you go to services e Sterling McCall is a decent place as far as sales (meaning average priced). Things go south right away as car Kay's are yours and you go to services even if under warranty or recall... No loaner, no free oil change for first year as was advertised during sales process and certainly no help to remedy HUGE MESS of AIRBAG RECALL for which there is NO repair option! A quick call to Honda customer service will tell you dealerships were instructed to provide alternate transportation within 24 hours.... What a joke!!,! dealerships have been instructed to provide loaner to replace the time bomb they sold you, don't count on it. We live in Texas which is hot and humid so hugher risk to faulty deployment of airbags.... Yet less than 30% of Honda recalled have been repaired. More

car appraisal Have been coming to Sterling McCall for years. I have been wanting to trade in my Acura sedan for an Acura SUV for some time. I had my car appraised Have been coming to Sterling McCall for years. I have been wanting to trade in my Acura sedan for an Acura SUV for some time. I had my car appraised in July at Sterling McCall and have since been in contact with a couple of sales people. I came in on Friday to get my car re-appraised and brought my Dad for company and a second opinion. Several sales people gave us the run around. First, they said it take 20 minutes, which would make sense since they have already appraised my car just a couple of months ago. During that time, we had asked to look at a pre-owned vehicle they had on the lot. About 35 minutes went by and they told us they had sold the car we were interested in. There were several men in the managers office, just talking and laughing, did not appear the dealership was even busy or working on appraising my vehicle. During this point, someone who appeared to be a sales manager told us it would be a couple more minutes and offered for us to go out to dinner on them if we would make a deal with them today. We told them we were not going to make a snap decision and needed to know how much they were offering for my car before we could make our next move. A lot more time went by and we still did not have an answer on the figure they were willing to give for my vehicle, a 2014 Acura ILX. We wound up getting the keys and leaving without a figure. As a young women, I felt as if they could have cared less about my business, even though I was paying cash! They were not transparent and just kept us going in circles and wasted our time. This situation proved to be unfortunate. I always enjoyed getting my car serviced with Charlie in the service department. I wound up purchasing a car this weekend, and it was not from Sterling McCall. More

Best Car Buying Experience Ever At an inopportune time, I had a car accident that resulted in my car being a total loss. Needless to say, this was the worst time for me to purchase At an inopportune time, I had a car accident that resulted in my car being a total loss. Needless to say, this was the worst time for me to purchase a car. A friend recommended Mr. Darrell Babineaux at Sterling McCall Acura. Mr. Babineaux provided phenomenal customer care and service. I explained my current situation to him, and his response was don't worry I will help you purchase a car. He asked what kind of car I wanted and directed my to their website. I selected the car I wanted, and he pretty much did the rest. Because of my demanding work and work schedule, he drove the car to me for my review and test drive. I spent less than an hour at the dealership before I driving away in my new car. The finance managers were very kind and helpful as well. My pleasant experience with Sterling McCall did not end with the contract signing. Mr. Babineaux followed up with me after a day or two to see if I was enjoying my car and to extend further assistance if needed. I have purchased several cars in my lifetime, but I must say this time was the absolute Best Experience I have had when buying a car. I received 5 Star treatment. I highly recommend Mr. Babineaux and the finance team at Sterling McCall. Thank you all, especially Mr. Babineaux, for his professionalism and comforting demeanor. May God richly bless you for being the answer to my prayer! More

Airbag recall Broderick did a great job making sure my car was fixed after the airbag recall. They provided a good rental car, cleaned out my fuel, and recharged my Broderick did a great job making sure my car was fixed after the airbag recall. They provided a good rental car, cleaned out my fuel, and recharged my battery. Good service overall. More