
Sterling McCall Acura
Houston, TX
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I had an appointment for 8:30. I arrived early. It took 2 hours to do an oil change an access my car. You could see the extra time if they were working on it for other issues. Als I arrived early. It took 2 hours to do an oil change an access my car. You could see the extra time if they were working on it for other issues. Also I inquired about the recall on my last visit and the supervisor lady said they were only doing the ones that showed issues and would call when they were ready to do mine. When I came in for the oil change they said they were ready to do the recall but would take 2 and a half hours. I told them I didn’t have that much time to wait on it today. For 30 minutes more I should have let them fix the recall. Wish I’d known I was going to be there for 2 hours. More
Scheduled major service for my car online. Met Brandy at the appointment time. She had the loaner ready to go. It was hassle free to drop off my car for service and go to work in the loaner Met Brandy at the appointment time. She had the loaner ready to go. It was hassle free to drop off my car for service and go to work in the loaner. Brandy is great. More
The car service receptionist (Antonio) was very professional and straight-forward with the diagnostic and recommendation and communication. professional and straight-forward with the diagnostic and recommendation and communication. More
Did oils change service at sterling McCall Acura. The service was exceptional. The scheduling system was easy and professional. The agent was friendly and professional. The service was exceptional. The scheduling system was easy and professional. The agent was friendly and professional. More