Sterling McCall Acura

Worse place in Houston to make any car purchase. My wife recently purchased a vehicle from them that has major mechanical problems that they knew of. We took the car in 2 days after the purchase date and th recently purchased a vehicle from them that has major mechanical problems that they knew of. We took the car in 2 days after the purchase date and the basically blew us of and said there's nothing they can do uh until the warranty kicks in so my wife had to ride around in this car that throwing out smoke and exhaust fumes with my little nephew in the car and they could care less we tried to return the car and they didn't even bother to try to help us resolve this issue they basically said we're stuck with it please do not use this place for any of your purchases kim eddy the general manager is super rude as well More

12/6/2019, At Sterling McCall Acura trying to get a car for my god son with his mother. After negotiating a price the sales representative went to check with another man on the price negotiation. So then for my god son with his mother. After negotiating a price the sales representative went to check with another man on the price negotiation. So then a man named "Blake* came out, full of negative energy, and stated, " there's nothing more I can do." I asked about lowering the price on the 2011 Toyota Corolla we were trying to buy. He said he already lowered the price. I told him we were trying to pay cash if we could get the price down. He was very stern and said he could not do it. I asked, "can not or will not?" He then rudely said, "neither!" I told him between me and my god son's mother, we have bought 4 vehicles from Sterling McCall Toyota over the years, what about customer loyalty? "Blake" said, "I'll make it esay, this is all I'm going to do" and pushed the same offer sheet toward us. Simply stated, "Blake* was Rude, Arrogant, Nasty and Mean Spirited! We did not let "Blake's Nasty Disposition" stop us from getting the car, because the car was for my god son. Shame on you "Blake* for your lack of compassion for loyal customers and your nasty disposition! More

Lies, waste of time and money! Long story short, I bought a 2015 Acura TLX V6 on Jan. 2017 from Sterling McCall and I also paid couple thousand dollars for Extended Warranty. The od Long story short, I bought a 2015 Acura TLX V6 on Jan. 2017 from Sterling McCall and I also paid couple thousand dollars for Extended Warranty. The odometer was read about 18K miles. Today, the odometer is reading 34,421 miles, running perfectly fine, no warning lights, nothing wrong at all and 4 new tires. However, on the Oct. 31 (Halloween) the temperature in Houston area was drop to 31-degree Fahrenheit. It was cold on Thursday morning and my Acura couldn’t start so I had to jump cable to make it started. However, three warning lights VSA system, Precision All-Wheel Steer System, and Check Transmission were showing on the Dashboard. Next Friday morning my Acura couldn’t start so I had to jump cable again to make it started. So, I decided to drop my Acura to Sterling McCall Dealer next Saturday morning to check which I did. So, I met Christian Gonz as a Service Advisor. I told him the battery issue. First, he told me my Acura is not under warranty that is wrong. He said, it takes 2 hour and 30 minutes to find out. I told him OK, please call my cell phone, I have to go lunch with my friend. Around 4PM, he called me and asked when was the last time I replaced the battery. I told him I never did since I bought that car. Then, he said the battery wasn’t original from Acura, he had to find out on Monday because the store is about to close soon and closed Sunday. He offered me loan a car that I declined. On Monday around 5PM he called me and told me the battery was replaced that also fixed the other two warning lights but the Precision All-Wheel Steer System is not gone away and stay. He also said there was Coke spilled on SBW Shifter could causes the problem and not under warranty. I told him I never drink Coke or Soda. He asked me to pay $164.50 for diagnostic to find the root cause. I said OK go ahead. Next Tuesday around 8:10AM, he called me and said that SBW Shifter needs to be replace that cost $768.20 before Tax and Shop Fee. I declined that because I don’t have that much money at the time, in the mean time I still pay $1100 on my Credit Card for 4 tires that replaced couple months ago from Sterling McCall. My Acura was recalled to fix something else, they recommended to replace 4 tires which I did and cost me little over $1100. Around 9:30AM on Tuesday 11/05/2019, I picked up my Acura and paid $168.50 for diagnostic (the code PC26C3). But, all the three warning lights VSA system, Precision All-Wheel Steer System, and Check Transmission were still on the Dashboard. So, the other two warning lights were not fixed as he said. I talked to my friend about it. He took my Acura on the same day and went to his friend’s shop. In 30 minutes, he took a picture on my Acura’s Dashboard and called me BaM! it cleared. It needs to reset after battery die or replaced battery, that’s it. Problems solved. Bottom line, Mr. Christian Gonz lies to me several times about my Acura that is not under warranty, Coke spilled, SBW Shifter damaged, battery not original and pop, the Precision All-Wheel Steer System must be fixed cost $768.20 first to clear the other two warning lights, I believed they didn’t do any diagnostic but charged me $168.50 for it, and kept blah blah blah. I’m working hard to earn money to pay Rent, Dental, Insurance, Car, Utilities, Gas and Food, but not waste money like this to Sterling McCall. From now on, I never buy or bring any car from or to Sterling McCall again, they are not honor their warranty, dishonest, lies, made some problems up to avoid under warranty, treat their customers like idiots. I need to call in to cancel Extended Warranty because it is not worth it since Sterling McCall Dealer is not honor that. More

Complete waste of time! Complete waste of my time! I had an appointment scheduled to see a vehicle, to only find out that it had been sold the day before. Instead of receivin Complete waste of my time! I had an appointment scheduled to see a vehicle, to only find out that it had been sold the day before. Instead of receiving a courtesy call/email to notify me about the status of the vehicle, I drove for over an hour to find out that the dealer I had an appointment with was “sick”, and that the car was no longer available. I will never do business with this company! More

Great experience This is my 3rd Acura purchase from Sterling McCall dealership. My salesman Darrell Babineaux went above and beyond to make sure my car purchase was s This is my 3rd Acura purchase from Sterling McCall dealership. My salesman Darrell Babineaux went above and beyond to make sure my car purchase was smooth and delivered the same day. Darrell is perhaps the most knowledgeable person I have ever met, very professional, courteous, and willing to go out of his way to assure the customer of the best possible experience and outcome. I receive a best deal and can not say enough good things about him. Definitely he made my car buying experience more pleasurable than I'm used to. I am so happy with my purchase of Acura RDX A-spec 2019. I will send anyone to Darrell. Thank you for all your help and support. More

Inspection Procedure Sucks. Nov 10, 2018, I Purchased a 2007 Honda Accord with 120,000 Miles. Within 2 months I had to replace the brake pads and the starter. It is now Mar 2, 20 Nov 10, 2018, I Purchased a 2007 Honda Accord with 120,000 Miles. Within 2 months I had to replace the brake pads and the starter. It is now Mar 2, 2019 (less than 4 months ownership) and the belts are making a noise. I asked them to repair it and refused, they say I should have bought an extended warranty, and that the car passed inspection. Well, It looks to me that their inspection standards are very lax or non-existent. So, Buyer beware My recommendation is to bring a mechanic with you. Have them replace the worn parts that the mechanic points out and then sign the paperwork, Paying 100 usd to a mechanic is well worth it. As the repairs can cost 500-1000 usd. More

Internet sales bUy I received great service from my sales rep Muhammed it was a Internet sale strictly over our phones very honest easy to work with highly recommend. I received great service from my sales rep Muhammed it was a Internet sale strictly over our phones very honest easy to work with highly recommend. I felt I got one of the best car deals I ever made. More

Horrible management and lack customer service If I could give a negative 5000 rating I would! I highly DO NOT RECOMMEND THIS PLACE TO ANYONE!! FROM DAY 1 ADAM (sales person) has promised to get a If I could give a negative 5000 rating I would! I highly DO NOT RECOMMEND THIS PLACE TO ANYONE!! FROM DAY 1 ADAM (sales person) has promised to get a vehicle fixed in which we were buying and that has not been done. I have visited this place over 10x pertaining a vehicle that we were promised would be fixed. It has been over a week and we have only been able to drive the vehicle for 4hrs!!!! They have had the car in their care this entire time only to pull us into the store to tell us that their main function on a used car is to only make sure it drives not the stereo capability. They have ran the credit over 4x claiming to get a deal done when they recieved a 21%apr rate and we went home and recieved a 11%apr rate. We were told by Gabe (finance manager) we were meeting with the director and they brought in a (sales manager) Thomas instead to try and make us stay with the 21%apr rate. This makes no f******* since. Be aware who your dealing with! I WILL BE COMPLAINING TO CORPORATE! ALL THESE OTHER REVIEWS MUST BE BOUGHT BY THE DEALERSHIP BECAUSE WE WERE DEFINITELY NOT TREATED APPROPRIATELY! By the way GABE ALSO STATED SINCE WE DIDNT HAVE ANYTHING IN WRITING FROM ADAM THAT WE SIGNED THE PAPERWORK AND THE DEAL HAS BEEN DONE! More