Sterling McCall Acura

Great service! Great friendly service staffs! No complaints. The service was fast. Shuttle was quick and easy too! The car was washed and vacuumed and ready in tim Great friendly service staffs! No complaints. The service was fast. Shuttle was quick and easy too! The car was washed and vacuumed and ready in time. More

Visit for oil change As always, my service advisor, Jay, took care of me expeditiously and professionally. I leave it in Jay’s hands and the only surprises are good ones. As always, my service advisor, Jay, took care of me expeditiously and professionally. I leave it in Jay’s hands and the only surprises are good ones. More

Professional Internet Sales Team Professional Internet Sales Team, The Sales representative Fraser Ross was really Professional and advise me with the multiple options for buy the ca Professional Internet Sales Team, The Sales representative Fraser Ross was really Professional and advise me with the multiple options for buy the case with the maximum allowed discount Also, he took the time to explain the new car features without any rush to do so. He gained my trust and acted as a caring to provide a good services and represented Sterling McCall very well More

Good service and friendly employee Thank you Sterling Mcall Acura as well as my service advisor, Mr. Chau for your service. I would recommend this service center to my friends. Thank you Sterling Mcall Acura as well as my service advisor, Mr. Chau for your service. I would recommend this service center to my friends. More

Amazing Experience Went to Sterling Acura in Houston for service, where Neville Guerrero was out advisor. He was clear in what needs to be done and took care of it. Wil Went to Sterling Acura in Houston for service, where Neville Guerrero was out advisor. He was clear in what needs to be done and took care of it. Will definitely come back. More

good work service is very good. It is very helpfull. I feel very happy to come to this dealership having the service. I would like to recommend to my friends. service is very good. It is very helpfull. I feel very happy to come to this dealership having the service. I would like to recommend to my friends. More

Was there for oil change, key battery change & state inspec. It was thoroughly and quickly done, including washing the car. Antonio explained the process clearly to me. Thanks. Continue the good service at Sterl It was thoroughly and quickly done, including washing the car. Antonio explained the process clearly to me. Thanks. Continue the good service at Sterling McCall Acura! More

Excellent service People are Very courteous and respectful. The place was very clean and Have good choices of beverage and snacks. I was there for an oil change and w People are Very courteous and respectful. The place was very clean and Have good choices of beverage and snacks. I was there for an oil change and was finished on a timely manner. Definitely will come back here again. More

Pleasant experience with Sterlling McCall Acura Tried Chau is friendly. He patiently walked me through the service item by item. He is knowledgeable and able to answer all my questions. My next Tried Chau is friendly. He patiently walked me through the service item by item. He is knowledgeable and able to answer all my questions. My next service will be there again. More

Worst experience in 14 years with this dealership! In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to se In a 14 year relationship with this dealer for purchase and service , this was my worst experience. I called in advance to set up an appointment to see if I could have a state inspection done in roughly an hour. I was assured that it was not a problem. When I arrived, I asked again could I get in and out in roughly an hour. Yes I was told. After about 15 minutes in the waiting area the service rep. came out to say that my battery was "dead". I could only treat this with skeptisism since the car had never even had a hard or slow start. Yet when I'm here just for an inspection, it is stone cold "dead". Bear in mind that I drive the car everyday and never had the slightest indication when starting the car. Nevertheless I agreed to buy a new battery from the dealer ( I'm sure they don't make much on doing state inspections.). So after two hours I see my car get driven to the customer pickup area. Thinking that Iwould be out of there soon I sat for 25 more minutes watching. my car. I finally asked someone to check for me and it took ten more minutes to confirm that my car was indeed ready. When I get to the cashier I am informed that the state inspection was not done and it would be a week or 150 miles before all of the monitoring was reset before the car would pass inspection. Remember, the purpose of the visit was an inspection and I needed to be in and out in about an hour. I can't help but feel like I was sold a battery when what I needed was an inspection. In the end I didn't get the inspection and missed the appoinments I had for that afternoon. More