
Sterling McCall Acura
Houston, TX
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I had a great experience at the car dealership for my recent servicing, thanks to David Gilbert. He was friendly and professional, ensuring I was comfortable throughout the entire process. My car was ser recent servicing, thanks to David Gilbert. He was friendly and professional, ensuring I was comfortable throughout the entire process. My car was serviced efficiently, and David kept me updated on the progress. His attention to detail and the quality of work exceeded my expectations, leaving me confident in the service my vehicle received. Overall, it was a smooth and hassle-free experience! More
I was very thankful I was able to be seen same day for tire repair/replacement and appreciated that. With regard to my actual interaction with people, the service tech Brandy was condescending in her mann tire repair/replacement and appreciated that. With regard to my actual interaction with people, the service tech Brandy was condescending in her manner when she spoke with me. Moreover, right before I left, I inquired if the spare tire was put back in place. She was patronizing in her response when she said it was, as if it was a dumb question to ask. Then, after I left the dealership I received a phone call from her asking I received her text. I said no, that I was driving and hadn’t realized there was a text. She said they forgot to put my spare tire back on.l and said I needed to come back. Because it the dealership location, it took another 20 minutes to get back there. I still have no idea why she wouldn’t have called first instead of texting. Overall she came across as rude, and if I ever go there again, I would specifically ask to not have her as the service person. More
Excellent service and responsive. I have been trying to get recall fix done for almost a year. Other dealership took my info but never called back despite me reaching out multiple tim I have been trying to get recall fix done for almost a year. Other dealership took my info but never called back despite me reaching out multiple times. Sterling McCall took care of it in 2 days. No pushy cross selling. More
Worst staff plus I explain them I m facing the same problem from last three service they still won’t be able to fix it Very rude PLEASE DONT EVER Service your ACURA FROM THIS DEALER SHIP problem from last three service they still won’t be able to fix it Very rude PLEASE DONT EVER Service your ACURA FROM THIS DEALER SHIP More