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Sterling McCall Acura

Houston, TX

4.8
817 Reviews

10455 Southwest Freeway

Houston, TX

77074

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Showing 817 reviews

February 28, 2024

Clean waiting area with free snack food available to all waiting customers. Advisor available all the time. More

by Mat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gilbert
Mar 02, 2024 -

Sterling McCall Acura responded

It's wonderful to hear that you had a positive experience with a clean waiting area and complimentary snacks at the dealership. Having an available advisor is also great for customer assistance. Safe travels!

February 27, 2024

The service was outstanding, as was the communication. Service was done within the time promised. More

by jlistengart
Recommend Dealer
Yes
Employees Worked With
Antonio Mora, Grecia Vega
Mar 02, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 26, 2024

I don't understand how everything I come for a scheduled maintenance service there is a major issue with my car. This last time I was quoted $7,500 worth of repairs for a 2015 Aucura RDX with 42,500 miles. More

by Bettinakp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Feb 27, 2024 -

Sterling McCall Acura responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 26, 2024

David was courteous and professional! He answered all my questions and then some! Go Favid! Keep up the awesome work!! More

by Moonchild658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Feb 28, 2024 -

Sterling McCall Acura responded

Thank you for taking the time to share your positive experience with David! We're delighted to hear that he provided courteous and professional service, answering all your questions thoroughly. We'll make sure to pass on your kind words to David and the team. We appreciate your feedback and look forward to serving you in the future!

February 23, 2024

Brandi was excellent, usually do my oil change at this location since I originally bought the car here. More

by Siddiqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Feb 26, 2024 -

Sterling McCall Acura responded

We're pleased to hear that Brandi provided you with excellent service during your oil change. Loyalty to our location for services is appreciated, and we're glad to be your trusted choice. Thank you for choosing us, and we look forward to continuing to provide you with great service!

February 23, 2024

James was great at helping me find the car I wanted. He was patient and very easy going! More

by david seoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
n/a
Feb 26, 2024 -

Sterling McCall Acura responded

We're delighted to hear that James was great at helping you find the car you wanted, and his patience and easy-going demeanor made the process enjoyable for you. Thank you for choosing us, and we look forward to continuing to provide excellent service in the future!

February 23, 2024

Great customer service, very friendly and great communication skills. Informed me of all that needed to be done and communicated well. More

by vegacarmen0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Rose
Feb 27, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

Service person was extremely polite, professional and informed me of the car service needed and the progress of my car service. More

by nathienathie10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grecia Vega
Feb 24, 2024 -

Sterling McCall Acura responded

We're pleased to hear that your service person was extremely polite, and professional, and kept you informed about the needed car service and its progress. We appreciate your positive comments and thank you for choosing us for your car service needs! Safe travels!

February 19, 2024

Great dealership. Very professional and attentive. I always get great service as a return customer here More

by Gigi Novido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Feb 24, 2024 -

Sterling McCall Acura responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 17, 2024

I came in for an oil change. Justin was my advisor for the day. He was so attentive to the car needs and also walked me through the whole process. Even offered me a discount whic More

by r.ramos1114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Jackson
Feb 23, 2024 -

Sterling McCall Acura responded

We're thrilled to hear about your positive experience with Justin during your visit for an oil change. It's great that he was attentive to your car needs, walked you through the process, and offered you a discount. Excellent service advisors can make a significant difference in the overall customer experience. Safe travels in your well-maintained vehicle!

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