Back

Sterling McCall Acura

Houston, TX

4.8
816 Reviews

10455 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 816 reviews

July 13, 2024

I highly recommend this dealership to anyone in the market for a new or used car. Their commitment to customer satisfaction and quality service is truly commendable. Thank you, Steeling McCall Acura fo More

by La’Monica Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Inessa , Grecia Vega
Jul 15, 2024 -

Sterling McCall Acura responded

Hi, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

July 10, 2024

I absolutely love this dealership. They always come through for you and the best way, looking out for you in every way possible. Been working with them for four years now, and they hav More

by Jnealey28@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul In service
Jul 11, 2024 -

Sterling McCall Acura responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Acura. We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2024

Once they get their money from you, they are done with you. Took my car in for randomly shifting into low gear when accelerating. This is considered a safety hazard and a special report must be sent to Ac More

by ACarThatWorks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Mora
Jul 19, 2024 -

Sterling McCall Acura responded

ACarThatWorks, My apologies for the delay in this response, but I wanted to say we sincerely apologize for your extremely negative experience with our dealership. Your concerns about the safety issue with your vehicle and the subsequent handling of the situation are unacceptable. We understand your frustration with the lack of communication and resolution. Your trust in our dealership is important to us, and we have failed to meet your expectations. We value your business and hope you will give us another opportunity to demonstrate our commitment to improving your experience here. Kolby Wahl General Manager kwahl@Sterlingmccallnissan.com

July 06, 2024

Awesome service and would love to come back to service every time and especially would like to thank Christian who has been wonderful customer service. More

by Kumar1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hermie Manuel, Grecia Vega
Jul 07, 2024 -

Sterling McCall Acura responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

The gentlemen named Dammy and Christopher were very polite and helpful - but their supervisors or directors were rude and dismissive! More

by judyholbrook44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dammy’s supervisor I didn’t see
Jun 19, 2024 -

Sterling McCall Acura responded

We regret that your overall experience was not up to the standards we aim for. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Valerian Kuznetsov General Manager val@sterlingmccallacura.com

June 18, 2024

Great help. Thank you Nisha for helping guide me through my fixes and recall on my tlx More

by Jbracher58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenisha Houston
Jun 20, 2024 -

Sterling McCall Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Acura! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2024

Service Consultant Antonio Mora took my car in over an hour earlier than my scheduled appointment and turned it around faster than promised. Fast, friendly, and professional ! More

by wulfbreath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Jun 18, 2024 -

Sterling McCall Acura responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Acura. We're happy we could meet your expectations! We hope to see you soon!

June 17, 2024

Really good first experience. My Advisor (Antonio) got me in and out in timely fashion, even without an appt. Great job! More

by Dv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Jun 18, 2024 -

Sterling McCall Acura responded

Hi, we're happy you found Antonio to be so supportive during your experience here at Sterling McCall Acura. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

This was my first time having my vehicle serviced. My service advisor Brandon Rose is a great rep for the dealership. He was customer oriented, genuine, friendly and caring, and was not at all pushy f More

by zenzheng
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Rose
Jun 16, 2024 -

Sterling McCall Acura responded

Hi Zenzheng, we are very happy Brandon Rose could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2024

My Acura MDX had noise when I steep on brake. They fixed and it works properly now. More

by dagnachewtufa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Mora
Jun 16, 2024 -

Sterling McCall Acura responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

...
19
...