Sterling McCall Acura

My service David was very attentive to me while I was there. He let me know that it was a busy day and offered me an Uber to take me home . there. He let me know that it was a busy day and offered me an Uber to take me home . More

Something has changed in the past 6-12 months and it’s not good. 2 visits ago I noticed my usual go to people were gone. This most recent visit felt very unpersonalized compared to previous visits. No tex not good. 2 visits ago I noticed my usual go to people were gone. This most recent visit felt very unpersonalized compared to previous visits. No text updates regarding my car’s progression or who to contact. Incorrect item addressed. Also being told the estimate before I got out of my car came off as questioning my ability to pay, rather than informative. I hope this is just a blip and not a pattern. . More

The thing I like most is my service writer David. He is always knowledgeable, thorough and professional. He is always knowledgeable, thorough and professional. More

I have bought my three Acuras from this dealership. They are courteous, professional. The dealership is clean. They are courteous, professional. The dealership is clean. More

I had a great experience at the car dealership for my recent servicing, thanks to David Gilbert. He was friendly and professional, ensuring I was comfortable throughout the entire process. My car was ser recent servicing, thanks to David Gilbert. He was friendly and professional, ensuring I was comfortable throughout the entire process. My car was serviced efficiently, and David kept me updated on the progress. His attention to detail and the quality of work exceeded my expectations, leaving me confident in the service my vehicle received. Overall, it was a smooth and hassle-free experience! More

Brandy was very sweet patient and helpful. Accommodated my crazy schedule to have my car serviced in a timely manner. Accommodated my crazy schedule to have my car serviced in a timely manner. More

Always friendly recognizing my name by my cell number, super customer service friendly Brandi is the best ! super customer service friendly Brandi is the best ! More

Very good for customers helping customers get their needs and services met with our requirements next time well interdiction my friend to here and services met with our requirements next time well interdiction my friend to here More

I was very thankful I was able to be seen same day for tire repair/replacement and appreciated that. With regard to my actual interaction with people, the service tech Brandy was condescending in her mann tire repair/replacement and appreciated that. With regard to my actual interaction with people, the service tech Brandy was condescending in her manner when she spoke with me. Moreover, right before I left, I inquired if the spare tire was put back in place. She was patronizing in her response when she said it was, as if it was a dumb question to ask. Then, after I left the dealership I received a phone call from her asking I received her text. I said no, that I was driving and hadn’t realized there was a text. She said they forgot to put my spare tire back on.l and said I needed to come back. Because it the dealership location, it took another 20 minutes to get back there. I still have no idea why she wouldn’t have called first instead of texting. Overall she came across as rude, and if I ever go there again, I would specifically ask to not have her as the service person. More

Excellent service and responsive. I have been trying to get recall fix done for almost a year. Other dealership took my info but never called back despite me reaching out multiple tim I have been trying to get recall fix done for almost a year. Other dealership took my info but never called back despite me reaching out multiple times. Sterling McCall took care of it in 2 days. No pushy cross selling. More