Sterling McCall Acura

Pratik was our service consultant. He was professional, knowledgeable and provided a wonderful service experience. I will definitely ask for him again. We couldn’t have asked for a bet He was professional, knowledgeable and provided a wonderful service experience. I will definitely ask for him again. We couldn’t have asked for a better person to handle our business. More

Received great service from all ,Special thanks to Ms Bridget L because of her great service I have decided to to buy a new MDX and continue serving my 02 MDX. Bridget L because of her great service I have decided to to buy a new MDX and continue serving my 02 MDX. More

Pleasant to deal with Deliver what they promise Over the past 10 years (this is our 3rd MDX) Very high quality service the past 10 years (this is our 3rd MDX) Very high quality service More

Bridget Locklin was the service person who assisted me. She was excellent and went over and above to understand my situation and resolve it. She treated me with dignity and respect not always given to a se She was excellent and went over and above to understand my situation and resolve it. She treated me with dignity and respect not always given to a senior citizen. I am grateful to her and her perseverance in getting the necessary repairs that others dismissed. Thank you to her More

I brought my vehicle to Sterling McCall Acura on Southwest Fwy to have a broken parking sensor inspected. I was told by the service advisor, Antonio Mora, that the front bumper would need to be remo Southwest Fwy to have a broken parking sensor inspected. I was told by the service advisor, Antonio Mora, that the front bumper would need to be removed for a proper diagnosis. Based on that assurance, I authorized the service. What I actually received was a $215 charge for what turned out to be nothing more than a visual inspection. There was no evidence the bumper was ever removed — no photos, no documentation, and no signs of the labor that would be involved in that kind of work. Antonio claimed the technician attempted a repair but the bracket wouldn’t hold — which makes absolutely no sense if the bumper was never removed, as they initially said was necessary. In the end, they refunded the $215 diagnostic fee but not before service manager Wayne Simons claimed the technician had “removed some clips on one side to take a closer look.” Yet, there was no proof this ever happened. Instead of being honest, they doubled down and extended the lie even further. This experience made it abundantly clear that honesty and transparency are not part of Sterling McCall Acura's service culture. I would strongly caution others: do not trust this service department with your vehicle. There are far more reputable and competent options in Houston that won’t charge you hundreds for phantom work. More

David has always been great! Very professional, communicates well, and trustworthy. Best service center we have experienced bar none. Very professional, communicates well, and trustworthy. Best service center we have experienced bar none. More

I was greeted by the service team quickly and courteously. My service advisor, Antonio, ensure my questions were answered and my concerns were addressed. They estimated 3 hours for service and we courteously. My service advisor, Antonio, ensure my questions were answered and my concerns were addressed. They estimated 3 hours for service and were done in 2. More