Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Oil change Had to wait to long for oil change. They discouraged me from getting the service but I stayed since I drove and hour to get to this location. Rea Had to wait to long for oil change. They discouraged me from getting the service but I stayed since I drove and hour to get to this location. Really need to bring appointments back. I was told no appointments taken More

BAD Service by Trevor Came for oil change and Trevor told me it will be hour and half. I asked for shuttle to drop me off at home. Shuttle drop me home. I asked driver t Came for oil change and Trevor told me it will be hour and half. I asked for shuttle to drop me off at home. Shuttle drop me home. I asked driver to pick me up in hour and half. He told me when you get call from service, tell them you need ride back. That is their policy. Got call from Trevor after hour and half. I asked Trevor for ride back. He said driver is on the road and he is not picking up the phone so I will have to find the ride back. I came back and picked up the car. I noticed the reminder sticker for next oil change had 5000 miles and is after one year. Next day I go back and talk to Trevor. I asked him that every time I get oil change from here, I get sticker for 7500 miles and 7 months for next oil change. He is like OVER SMART. According to him - all the oil change should be done before 5000 miles. I said I get Semi Synthetic oil change. That should be 7500 miles. And if you get Synthetic oil change, it should be 10000 miles oil change. He had bad attitude about me telling him about these oil changes. I showed him info from internet that Synthetic oil is 10000 miles. He did not want to believe this. I would think you don't argue with customer but I guess he is one of kind........Thanks for your time. More

Well Done. I recently brought my Jeep Grand Cherokee in for an oil change. I chose this dealer because of its close proximity to to the Chrysler plant where I wo I recently brought my Jeep Grand Cherokee in for an oil change. I chose this dealer because of its close proximity to to the Chrysler plant where I work and its "Express Lane" for "Fast oil changes and more." After being told that my oil change would take over an hour, I was second guessing my decision. There are places all over town that will do an oil change in 1/3 of the time for 1/2 the money. I was already trying to decide where I would take it the next time I needed service. I was pleasantly surprised to have my car delivered to me, oil changed, tires rotated and car washed in less than 40 minutes. Trevor took good care of me. I'll be back! More

problem Trevor was great it was the service technician that did not read or follow directions, Trevor stated no tire rotation while getting my full synthetic Trevor was great it was the service technician that did not read or follow directions, Trevor stated no tire rotation while getting my full synthetic oil change as i just had them rotated the prior day at Goodyear, The tech rotated them anyway and they only way i knew this was they left the lug wrench key in my center console, i then had to return the next day to get them rotated back. Not happy about this and a waste of my tome and your team as well. JM More

Rear window repair I stopped by the dealer to schedule an appointment for repair of my rear defroster. I scheduled an appointment for ten days later. I showed up for m I stopped by the dealer to schedule an appointment for repair of my rear defroster. I scheduled an appointment for ten days later. I showed up for my scheduled appointment and the female service writer never scheduled it. I was told by same female service writer they were too busy to fit me in, so a new appointment was scheduled for the following week. Upon arrival for my appointment I worked with a different service writer (James) and he was great (very professional and knowledgeable). My repair was completed in about a week. The glue they reattached my defroster with is already coming off so I will have to go back. The rental car they provided was an embarrassment for the dealership. Dirty dose not begin to describe the condition inside and out. The vehicle smelled like a combination of ash tray and dirty feet. I wiped down the interior to keep from getting my suit dirty. More

Worst oil change experience ever! It took 2 hours to get my oil changed! I ended up being late for work because of it. If they would’ve told me from the beginning it was going to be It took 2 hours to get my oil changed! I ended up being late for work because of it. If they would’ve told me from the beginning it was going to be that long, I wouldn’t have stayed. They seemed more into trying to sell me stuff than trying to complete the job. I used to go to the Roseville one and they were quick, friendly & not just after my money! I won’t go back here. More

work done right The work was done right except when it came to the complaint of wind noise from my sunroof airdam, the answer was you have to live with it.... really The work was done right except when it came to the complaint of wind noise from my sunroof airdam, the answer was you have to live with it.... really not what you want to hear. More

Not an honest man He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the featur He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the features that aren’t working on my vehicle are not that important! So discriminating not fixing my vehicle knowing it’s a electrical issue and me and my daughter are in danger ! And they false advertise ! More

Excellent Body Work with One Tiny Improvement Recommended The body shop did a terrific job repairing scratches on hood, fenders, and windshield of my 2019 Compass Trailhawk. I arranged w/Matt to drop off the The body shop did a terrific job repairing scratches on hood, fenders, and windshield of my 2019 Compass Trailhawk. I arranged w/Matt to drop off the vehicle on a Saturday with service department (body shop isn't open on Saturdays) and told body shop crew I expected to pick it up following Saturday, because I would be out of town on a business trip. I left my cell number and my husband's cell number in case they wanted my husband to get it early. When I hadn't heard anything by Friday, I called to check. I spoke with Doug, who said it wasn't ready. When I expressed concern and said I could borrow a car Monday and would appreciate it if they could get mine done by Monday afternoon, he promised to check. He was very thorough and called me back three times to make sure the dealership kept its new goal of returning the car to me Monday. It was ready when I arrived Monday afternoon. It was very clean and looked good. The only thing the dealership could have done better was call me when they received my car and given me a timeline then. More

Great Service Department Needed to install a receiver on my Ram 1500. They had the part within 24 hours. When I came in, they had it finished in just an hour. Trevor was gre Needed to install a receiver on my Ram 1500. They had the part within 24 hours. When I came in, they had it finished in just an hour. Trevor was great in handling my service need, along with Jeff, Parts Manager and Victoria, Service Director to be sure everything else went smooth. Thanks. More