Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Extremely poor My wife and I shouldn't be the ones calling the dealer for an update. Service rep never reached out to us. Service has gone from bad to worse. Not sur My wife and I shouldn't be the ones calling the dealer for an update. Service rep never reached out to us. Service has gone from bad to worse. Not sure why they have a five star rating. I doubt my comments will lead to any changes. More

Fixed bumper They told me the fix would be a week and they had it done three days ahead of schedule, which was a pleasant surprise. Quality work. They told me the fix would be a week and they had it done three days ahead of schedule, which was a pleasant surprise. Quality work. More

Cars fine....yet I couldn’t make it home Took my car in as it overheated. Dealership had my car for 12 days only to tell me they couldn’t find anything wrong with it. Yet, I couldn’t make i Took my car in as it overheated. Dealership had my car for 12 days only to tell me they couldn’t find anything wrong with it. Yet, I couldn’t make it home without it over heating. Trevor, service representative, also never called as he stated he would. I always had to call to see how car was coming along. Lady who answered the phone was more helpful in finding out progress of car than any service rep. More

Poorly Executed Warranty Service Work Scheduled an initial appointment with Service Advisor Mariam Hikmat to have Safety Recall #V15/NHTSA 19V-143 performed. Left vehicle for the day @ th Scheduled an initial appointment with Service Advisor Mariam Hikmat to have Safety Recall #V15/NHTSA 19V-143 performed. Left vehicle for the day @ the dealership. Upon pick-up of vehicle, was told that is was not completed because no part was available for replacement. I was told a part would be ordered and held for my vehicle and would be called for scheduling an appointment when it came in. That call was never received and after repeated calls by me to the dealership and phone discussions with the Parts Manager & Service Manager, the warranty repair was finally completed three month later. The only positive experience was with Service Advisor, Trevor Szymanski, who handle the service appointment that got the recall completed, and performed an admirable job in getting the work completed and vehicle washed in a short period of time as I waited @ the dealership. More

I've always been happy with the service area. The service is always handled professionally. The person you're dealing with is good at estimating the time it will take for repair. If it's going to The service is always handled professionally. The person you're dealing with is good at estimating the time it will take for repair. If it's going to take longer they keep you up to date on what's going on. More

Service I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am I love this place their so nice helpful respectful i so recommend this dealership to everybody real great customer service I love this dealership I am planning on to be your loyal customer forever More

Great Service Been going to this dealer since 2008. Always get great service. This time I was only there for an oil change. Was greeted promptly by Trevor Szyman Been going to this dealer since 2008. Always get great service. This time I was only there for an oil change. Was greeted promptly by Trevor Szymanski. Great customer service. More

Fastest oil change and tire rotation ever Trevor was great. Got my Jeep Cherokee serviced -- oil change and tire rotation -- done in record time, in fact, before I was able to finish my cup of Trevor was great. Got my Jeep Cherokee serviced -- oil change and tire rotation -- done in record time, in fact, before I was able to finish my cup of coffee in the waiting room. Less than 30 minutes. More

Great Body shop experience My vehicle needed both drivers doors replaced due to an accident. The repair was done quickly and the paint work looks like it came from the factory. My vehicle needed both drivers doors replaced due to an accident. The repair was done quickly and the paint work looks like it came from the factory. Joe and Matt were very helpful and provided updates as the repair progressed. More

Awesome service Very happy you're there. Time after time I have received great service for the needs of my vehicle Awesome tech's, reps, and staff. Very happy you're there. Time after time I have received great service for the needs of my vehicle Awesome tech's, reps, and staff. More