Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Avoid the service dept at all costs Poor customer service, botched repairs that take forever and you have to keep returning to get them re-fixed. Zero communication or customer service s Poor customer service, botched repairs that take forever and you have to keep returning to get them re-fixed. Zero communication or customer service skills. More

Service workmanship Had a heater core replaced. When I got my car back the gps did not work. They said my antenna in the back of the radio was broke and I must have done Had a heater core replaced. When I got my car back the gps did not work. They said my antenna in the back of the radio was broke and I must have done it. Also my in dash compass did not work. Car horn was scratched up. They claimed I had brought my car in like that and would not do a thing. Poor workmanship on the part of there employees and no support for the customer. More

Bad experience If there was less than 0 stars than I would left it. I called the dealer to get Quotes and the first Sales person never returned my call. I called ag If there was less than 0 stars than I would left it. I called the dealer to get Quotes and the first Sales person never returned my call. I called again and spoke to different sales man. He was very rude and did not even mentioned his name. Wow what bad service More

Quick trip easy to deal with! I always have a great experience when I visit! I will be returning in the future for all my service needs! I don't see why people blame the dealer whe I always have a great experience when I visit! I will be returning in the future for all my service needs! I don't see why people blame the dealer when Chrysler is the maker of the vehicle not the dealership. Of course people write bad reviews because let's face it when you have car troubles your never happy. Out reviews I've read seem to be manufacturer issues that they have to follow steps at the dealer in order to get paid for their work. If the issue is with a product blame the manufacture not the store you bought it at. More

Do Not Purchase a Chrysler, the Warranty is a sham. I purchased a 2013 Chrysler 200 with 29,000 miles on it from an outside vendor 8 months ago. In November the vehicle all of a sudden began to overheat I purchased a 2013 Chrysler 200 with 29,000 miles on it from an outside vendor 8 months ago. In November the vehicle all of a sudden began to overheat and leak a thick yellow substance. I immediately pulled over and took it to the nearest auto repair shop. They diagnosed the problem as a cracked engine block. I obtained a second opinion from and they found the same issue as the first. I contacted the nearest dealership and verified the car was still under warranty. The dealership verified it was under powertrain warranty and should be covered. I took the car to the dealership on November 15th to have them inspect the vehicle. The sales advisor Lisa said she would have her mechanics look at it and she would get back with me. Just two days went by and she notified that the wrong type of coolant had been put in to the system and that they were unable to look at my vehicle until my coolant system was totally flushed. I acknowledged her concern and asked the dealership what I had to do to ensure the system was properly flushed. She said I would take it to an outside vendor, that their DEALERSHIP was not capable of flushing the coolant system. I thought this was very odd, but I obliged the request, I took it to an outside vendor and purchased coolant from the dealership to ensure the proper coolant was put in the vehicle. The outside vendor completed the request and I paid them the $150 and they removed the thick yellow substance with a bright purple coolant the dealer suggested. I then took it back to the dealer that same day. Lisa again had her tech look at the vehicle and she assured my problem had been fixed. I specifically asked is there any signs of the thick yellow substance in the coolant? She assured me there was not, I asked if my engine oil level was low, she assured me it was not. It was a $50 diagnosis charge. I paid the fee walked out to my car in the parking lot and opened the hood. I immediately saw a thick yellow substance that had formed in my coolant system I had just paid to replace. I then check my engine oil level, it was low. I immediately walked back into the shop and asked what the deal was, after she had just assured me neither of those issues were present. She said her tech had gone home for the day and was unable to answer my questions. So I left the dealership without my car. Over a week went by before I finally hear from the dealership and they again said there is nothing wrong with my engine. They claim my entire coolant system now needs to be replaced it will cost over $1600 and is not covered under my power train warranty. I asked to speak to a tech and she said she would have one call me back. I waited 3 days and heard nothing. I finally drove back to the dealership to try to speak to someone who could help me. I spoke with James the Sales advisor and he said that the gelling in the coolant system is a well known issue. I was 6 months out of my warranty but he gave me the number for the Chrysler help desk and he assured me that they would help me. I called the Chrysler help desk and they said there was absolutely nothing they could do for me, I was not subject to any financial assistance because I did not originally purchase the vehicle. I called back to the dealership and spoke with James and he said to keep trying, speak to someone in charge. I told him at this point I would happily pay the $1600 to have my car fixed and working. He then began to tell me that the $1600 in replacing the coolant system was only a step in the rest of the process. Even if i replaced the entire coolant system it does not necessarily mean the engine would be the problem. I then called Chrysler and spoke with Chris a manager in charge who said that once I replace the coolant system there could be multiple other sources of the yellow substance and that could be put into my engine which would now void my power-train warranty. Despite using all Chrysler brand fluids and work somehow my warranty could be voided from a well-known Chrysler issue. My car has been there for over a month and I have to decided to go with an outside vendor to ensure they do not receive any more of my business, and to never buy a Chrysler vehicle again. More

2018 Jeep Compass Limited My wife's Town and Country lease was ending soon and decided to get a new lease on a 2018 Jeep Compass Limited during the black Friday deals (November My wife's Town and Country lease was ending soon and decided to get a new lease on a 2018 Jeep Compass Limited during the black Friday deals (November 15th). I've leased one other car from here before. The leasing process was seamless and for the most part good with my sales rep. That's where my pleasurable experience ended. Day after picking up my lease (November 16th) for my wife the radio went out without rhyme or reason (no screen, no sound). Took it in the following day (November 17th) before a trip up north and they simply disconnected the battery and essential wiring components for said radio and drained the power from the Jeep. Radio came back to life and was sent on my way about 2-3 hours later. Figured nothing of it. Fast forward to November 24th and low and behold the radio went out again. Dealership is closed for the duration of the weekend so I had to wait until November 27th to drop it off for it's second service visit. I roll up to the dealership with the radio inoperative and was placed into a rental no questions asked for three days. November 29th my rental expires and I call the dealership for an update as I haven't received any calls. They stated that I required a software update (which needs to be written to correct the issue and not available yet) per Chrysler Care after they could not fix the issue. I get placed into a rental car indefinitely. December 4th rolls around and I ask if they have an ETA yet again on software update. I had to call this place, it should be the other way around. They inform me after much fan fare they were going to replace the radio. Now I asked for them to do this initially when I dropped it off and was told no but was also told Chrysler was the one that authorized it in the end. Figured it was from me demanding it via Chrysler Care when I didn't like the answer. Dealership promised the radio should arrive Friday and I would get a call on Friday about the status. I decided to work from home that day (December 8th) and wait for the call as it's an hour to the dealership from my place of employment. After waiting all day and not receiving a call yet again I call this place at 3-4pm... the service manager explains that the radio did not arrive, was told to call back on Monday (get to wait another 3 days...) December 11th comes about, I call around noon as yet AGAIN I did not receive an update, talked with the service manager, he explains it has not arrived yet. Upon pressing for a tracking number I was explained they do not have one but it's coming UPS. So wait, a package is being shipped via UPS but a tracking number doesn't exist.. seemed very fishy. At this point, I'm furious, going on my 3rd week without a car that is a brand new lease. Phone call ends and I wait further... Magically, an hour later, the radio arrives, installed and ready to be picked up. I leave work early to pick up the vehicle, upon my arrival I inspect the radio throughly and it appears to be in working order. Mind you, the car is very dirty inside from what i'm assuming was the tech going in and out of the car with work scrubs. I drive home and was doing further inspections as I was zoned in on the operation of the radio at the dealer and nothing else at the time, realized that the trim around the radio looked like a flat blunt object was used to dislodge the trim to re-install new radio, almost like a flat head screw driver. It's gouged all over the top, sides and bottom. The HVAC trim also looked like it was scuffed. The trim around the radio is in piano black, while beautiful, if something is used like a blunt object it discolors the trim and turns it white essentially. VERY NOTICEABLE. Take it back into the dealership that very same evening and voice my displeasure. New trim pieces were ordered but the tech who inspected the work states he sees nothing wrong.. nothing wrong? The trim is gouged and you can see and feel the issue. It was not like this when we got it new. Mind you this dealership has owned the car longer than I have at this point so who knows what they've been doing. I go home and the next day I start the car up for my wife and have an error on the instrument cluster stating stop/start feature requires service. The remote start using the phone (SirusXM Guardian) had started the car but upon hitting the press button to start/resume the car from remote start operation it shuts the motor off, check engine blinks and I cannot get the engine to restart or shut the electronics off without going back into the phone app and hitting "stop", mind you the engine already stopped with a weird error and pressing the button to start the car inside does nothing. Call the service manager and left voicemails. Attempted to reach advisors but was waiting on hold forever. Decided to wait to call them when It's convenient for them to answer their phone. Chrysler care called me two days later and asked if my new trim pieces were installed yet and if I'm satisfied. I got an automated text message from the dealers computer system stating the parts came in but I explained that I cannot reach the service manager who is suppose to be my main contact nor any advisors, just leave messages and no one returns my calls. Explained I ran into problems with the Jeep yet again after taking delivery and wasn't satisfied. Mind you, almost first full week of finally getting to enjoy ownership (if you want to call it enjoyable) and haven't even made a payment on the car yet since it was with them for so long with all the problems. My care rep calls the dealer and attempts to locate someone who can setup a schedule to install trim pieces and look at the errors its throwing, waited 20 minutes on hold to be finally told that they cannot find the service manager but me in touch with Sal. I worked with Sal before and he's not very good at providing updates on work. He asks when I can bring the car into the dealership, I said Monday, he says perfect we should be good with that, what time? 11am I said, ooo yeah thats a problem, we already have a scheduled appointment. But I thought it wasn't a problem... ? (I feel this will burn me next week) I feel like I have leased a lemon for the next 3 years. I've documented my experiences with this place and everything thats gone wrong with this car. I've attempted to contact the General Manager (Russ) no less than 3-4 times leaving detailed messages only not to be called back about what this dealership can do for my lost time and negative experience, I've had very frustrating dealings with service advisors, this car is with them more than it's with me. It's a nightmare. I would not recommend this dealership at this current time. They are awful at keeping you updated, holding promises and returning phone calls. (hence every time I want an update, I have to call them only not to reach anyone). My sales rep and Chrysler care has kept me more in the loop. Chrysler made out, this dealership i'm sure met there sales number and made there commission already but my wife and I are screwed with a car that continues to have issues and no one seems to care with the blatant disrespect for my time, the condition of the car provided back to me and while empathy is given, it's automated tone such as "sorrys, we are doing everything we can" Customer service is a lost art and this place is a shining example of what bad customer service is like. This place also thinks it's ok to put refurbished rubbish meaning the radio (used parts) in what is a new car. More

Emergency suspension repairs. . they worked me into the schedule at the earliest possible time to avoid serious down time to my vehicle. The repairs were done correctly on the day . they worked me into the schedule at the earliest possible time to avoid serious down time to my vehicle. The repairs were done correctly on the day of the appointment. No surprises on charges. They even gave me a shuttle ride home and then came and picked me up to take me back to the dealership once the repairs were done. More

Terrible service Service is terrible. Don't go here if you value your vehicle or your time. They are not willing to listen to the customers even after bringing it back Service is terrible. Don't go here if you value your vehicle or your time. They are not willing to listen to the customers even after bringing it back again for the same thing. Still driving a broke car that has less than 5k miles. More

Rude and unprofessional staff I have a 2017 Dodge Journey that we have been leasing for less than 3 months. We have taken it in for intermittent grinding in the driver's side front I have a 2017 Dodge Journey that we have been leasing for less than 3 months. We have taken it in for intermittent grinding in the driver's side front. They drove it 4 miles and called it a day this was after they said we will take it for a couple of drives throughout the day and find out what's wrong. Lie 1. Get the car back doing the same thing. Bring it back again and they tell us it Saturday we are too busy bring it back in during the week. Bring it back in The morning with an appointment and they tell my husband bring it back when it's making the noise. Really so we pay for a lease to do your job for you..... so later that afternoon I bring the car back when it's grinding , no only do they treat me like im bothersome for bring the car in, they tell me to take it to the dealership we bought it from they are a Corp dealership and don't have to do the repairs... So they refused to service the car and this is the so called service manager. And mind you when I brought the vehicle in at 345 there were zero people in there. Apparently customer service means nothing to them nor standing behind a brand that pays them. I will never return to this pathetic place and if your looking for a Dodge go elsewhere because they don't stand behind the repairs of their brand. Rude, unprofessional staff. More

Bad service I would stay away from the service dep i took my 6month old challenger srt for service and 2 days later after they fix my seat when i pick the car up I would stay away from the service dep i took my 6month old challenger srt for service and 2 days later after they fix my seat when i pick the car up there is a dent right by the door where they took the seat out i know it was not there before but they just said its a small dent and its a car damage happens when i hear that i almost chocked the guy my challenger srt costs more than some people house and just because its just a car that dont give the jerks to damage it will never step foot in that dealer again More