Sterling Heights Dodge Chrysler Jeep Ram - Service Center

I asked for help with an oil dipstick showing too much oil had been installed by this dealership at last oil change. They gladly worked with me to get the extra oil out of the crankcase down to the FULL oil had been installed by this dealership at last oil change. They gladly worked with me to get the extra oil out of the crankcase down to the FULL line. They did the right thing by me, so I will be returning for more oil changes. More

I took my recently reaired truck back because the exhaust manifold started to leak again and they tell me they cant hear it THATS CRAZY!! manifold started to leak again and they tell me they cant hear it THATS CRAZY!! More

Oil Change/Tire Rotation on Jeep Cherokee Took my 2019 Jeep Cherokee for its first oil change and tire rotation on December 28. Emily, in the service area, was friendly and helpful getting th Took my 2019 Jeep Cherokee for its first oil change and tire rotation on December 28. Emily, in the service area, was friendly and helpful getting things in order. It took about a hour for the work to be done. I was very pleased with the prompt service. My only suggestion would be to offer a complimentary car wash, regardless of the vehicle is in need of it. I'll be back in the future for any vehicle service needs. More

Zero Communication! First review I have done in my life...Vehicle was serviced for a week yet the problem was not fixed properly. The service tech never returned my call First review I have done in my life...Vehicle was serviced for a week yet the problem was not fixed properly. The service tech never returned my calls. Finally I told them I needed my vehicle by the end of the day and they told me it was fixed...but it was not. This is the second time I have returned it to solve the issue and still no end in sight. There is no communication regarding the work. Every phone call I make they claim they are going to call me right back....that was last Thursday and now its Tuesday! I physically went to the dealer and they pulled it into to be fixed for the first time in over a week!! I feel like my car is being held hostage!! More

8 weeks to do a tune up and airbag recall no words can explain how unprofessional this dealer is. They make a horrible name for the FCA company. FCA should not allow their brand to be ruined no words can explain how unprofessional this dealer is. They make a horrible name for the FCA company. FCA should not allow their brand to be ruined by such a place. More

Recall Had 2 recalls and an issue with the stereo/bluetooth. Got my Jeep in quickly. Services were done a little earlier than expected. Would have liked a co Had 2 recalls and an issue with the stereo/bluetooth. Got my Jeep in quickly. Services were done a little earlier than expected. Would have liked a complimentary car wash since it was a recall. Overall I was pleased. More

Great job !! got in and they took care of everything right away. There waiting room was clean and had drinks and snacks, and tv. it was next to the showroom so you got in and they took care of everything right away. There waiting room was clean and had drinks and snacks, and tv. it was next to the showroom so you could look at the other vehicles if you chose to , comfortable seating , phone and laptop ports to use. When your vehicle is ready they come and get you personally and don't call your name over a pa system . They even washed my truck !! Keep up the good work !!! More

Refusing to fix Have been to this service department a few time, the first time they scratched my truck , then they did a xxxxty job when they repainted it. Have had Have been to this service department a few time, the first time they scratched my truck , then they did a xxxxty job when they repainted it. Have had my truck in for numerous complaints about the radio. And they refuse to replace it because it's not actually acting up they day I bring it. Because the problem comes and goes. Staff is friendly. But that's about it. More

Service guy didn't know any info, ask us about our car. A little concern on lack of knowledge this person had. Asked us info on the car when other dealers just plug in a cartage and found what they needed. A little concern on lack of knowledge this person had. Asked us info on the car when other dealers just plug in a cartage and found what they needed. . More

Oil/Wiper Change Trevor was great. Although my experience was a short one, it was very friendly and professional. Trevor was very welcoming and kept asking if there wa Trevor was great. Although my experience was a short one, it was very friendly and professional. Trevor was very welcoming and kept asking if there was anything additional that he could do for me. Great experience and I would come back for service More