Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Unsafe and untruthful Had a appointment on Monday. Dropped car off on Monday (snow that day). When they pulled the loaner/rental car up had snow all over the back side & Had a appointment on Monday. Dropped car off on Monday (snow that day). When they pulled the loaner/rental car up had snow all over the back side & quarter windows. Front windshield & tailgate glass was cleared by just turning on wipers. Front & passenger windows cleaned off by hand. UNSAFE!!! Dealer should NEVER let anyone drive off (with a vehicle they provided) their lot with snow covered windows. Called Tuesday afternoon to get update. Was told they still have not looked at my vehicle & won’t look at it today (Tuesday). When I asked why did I have an appointment for Monday & my vehicle isn’t going to be looked at till two days after. I was told that I had an appointment to talk to a service advisor. After the service advisor talks to me they put the vehicle on a list (first come first serve) to get fixed. When I told the service advisor I never heard of that, he told me that’s the way WE do it here. When I picked up my vehicle on Wednesday there was a uncovered styrofoam coffee cup (with coffee in it) in my cup holder. I DON’T DRINK COFFEE! More

Oil Cooler leaking oil due to crack from extreme cold. Megan Clanin got my vehicle in on the day I called with the oil leak problem. She actually diagnosed the problem as she wrote me up for service. She r Megan Clanin got my vehicle in on the day I called with the oil leak problem. She actually diagnosed the problem as she wrote me up for service. She really was a big help in getting this defect resolved and had it all taken care of as part of my drive train warranty. I had a loaner for the 5 days that the car was in service and that also was free. Another one of the service reps, Dylan, was also a big help when I was following up on the repair. I have dealt with Dylan in the past in the body shop. Great service people at a great dealership. More

Recall service I was extremely happy with the service. Service was prompt and professional. Also, I was notified of routine maintenance and that was also taken care I was extremely happy with the service. Service was prompt and professional. Also, I was notified of routine maintenance and that was also taken care of well. More

Less than satisfied Did not appreciate being solicited/hustled by windshield repair guy under the guise of dealership agent. The service rep who took care of me didn’t sm Did not appreciate being solicited/hustled by windshield repair guy under the guise of dealership agent. The service rep who took care of me didn’t smile and didn’t make eye contact and acted like she could have cared less about the maintenance of my vehicle. More

New Key Fob Needed a new key fob for my 2007 Jeep Commander. The part was in stock and the service department was able to program it within an hour. Overall, very Needed a new key fob for my 2007 Jeep Commander. The part was in stock and the service department was able to program it within an hour. Overall, very satisfied! More

Oil change Took care of me immediately and had my oil change and tire rotation done in approximately 45 Patrick Lepoudre listened to everything I had to bring up Took care of me immediately and had my oil change and tire rotation done in approximately 45 Patrick Lepoudre listened to everything I had to bring up and gave me some advice.. More

Nice job Quality of service, professionalism, integrity. Consistency in discussions on new vehicles, no pressure to decide right away on purchase or lease. Gre Quality of service, professionalism, integrity. Consistency in discussions on new vehicles, no pressure to decide right away on purchase or lease. Great buying experience. Given the numbers, and then make informed decision. More

Faster than quoted Took my Ram in for a recall and pull change, I had a 5:00 pm appointment which I arrived a little early. They wrote me up and I was told it would t Took my Ram in for a recall and pull change, I had a 5:00 pm appointment which I arrived a little early. They wrote me up and I was told it would take 1 1/2 to 2 hours. I was back on the road in about an hour fifteen minutes. More

Much faster than expected The diagnosis and repair of my Caravan lift gate malfunction was completed within one hour from the time I drove in to when I picked up my keys to lea The diagnosis and repair of my Caravan lift gate malfunction was completed within one hour from the time I drove in to when I picked up my keys to leave. I also thought the charge was reasonable. The wait in the waiting room was pleasant while I read a book. The service advisor was very friendly and prompt. He let me know the cost after diagnosis and before repairs. More

Trying one more time. In the past I have only good experiences at Sterling Heights Dodge. My last experience was not good. After waiting 6 weeks for an appointment my car s In the past I have only good experiences at Sterling Heights Dodge. My last experience was not good. After waiting 6 weeks for an appointment my car sat 3 days and wasn't even looked at. I had to take it to another dealership to get it fixed. If the service is good this time, hopefully, my confidence will be restored. More