Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Great service Friendly staff and great service , my car was fixed from the recall, oil change done and they also cleaned my car in 2 hours I will recommend this pla Friendly staff and great service , my car was fixed from the recall, oil change done and they also cleaned my car in 2 hours I will recommend this place to everyone I know More

Oil Change Review I was apprehensive of coming in for an oil change without an appointment, but the oil change only took approximately 15 minutes to complete. Great se I was apprehensive of coming in for an oil change without an appointment, but the oil change only took approximately 15 minutes to complete. Great service! More

Quick and easy Went in for an oil change and tire rotation. I was out in less than 45 minutes. Also all my questions were answered about my extended warranty with co Went in for an oil change and tire rotation. I was out in less than 45 minutes. Also all my questions were answered about my extended warranty with confidence. More

Disappointing customer service I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to h I had a very disappointing experience when getting my Pacifica serviced recently. I tried to make an appointment online with the live chat option to have a knocking sound checked on my drivers side front wheel before I left on a road trip for 6 weeks. I was out of the country at the time so was not able to call for an appointment so I attempted to use the live chat option. After no response for three days I again used the live chat and was told by the operator that she would send it over again. Still no response. So I then asked my daughter to call and make an appointment on 2/6/19 which she did. I then emailed the dealership service department to confirm the appointment and again no response back from them. Upon arriving back in the country I called the service center to confirm the appointment and was told I was all set. Then on 2/5/19 we received a call from the service center saying that we were expecting bad weather and would we like to reschedule our appointment for Friday. Now, we told them we were leaving for a road trip the following Wednesday and needed to have the van back by then so they told us to bring it Friday and after driving it and hearing the noise it was determined it was a link pin that needed to be fixed. Now we were told they did not have time to fix it so bring it back on Monday. We brought the van back on Sunday night so it would be there early Monday thinking it would be fixed on Monday but it never was looked at until Tuesday when it was determined it was a strut that needed to be replaced. They didn’t have the part and now we are told it was coming from Cleveland Wednesday morning. We had to postpone our trip a day and there was so much confusion with the whole deal. Every time we spoke to the service advisor whose name was Pat, he kept saying” thank you for your patience “ our patience was pushed to the max. We will never be returning to this dealership and have used them to purchase our vehicles and for service for many years. We have never experienced such a ridiculous confusing situation before. What has happened to this dealership that used to provide such good customer service? More

Just an oil change Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of t Went for an oil change it was supposed to be free - they tried to charge me Suppose to rotate my tires they didn't Never bothered to look any of this up on computer More

Oil change and leasing a truck Always smiling faces and courteous service. Always come here for new or leased cars. You have great deals on oil changes, too. Your waiting room is al Always smiling faces and courteous service. Always come here for new or leased cars. You have great deals on oil changes, too. Your waiting room is always spotless More

routine vehicle service and correct a recall I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else I have been going here for MANY years, and have seldom, had a issue, they are efficient and proficient in every area, of sales and service. What else is needed? More

Very disappointed . And insulted First off , I wanna say . The sales team including the sales manager are awsome here . But when it comes to serviceunless you wanna be lied to . I wou First off , I wanna say . The sales team including the sales manager are awsome here . But when it comes to serviceunless you wanna be lied to . I would not go here . I took my 2019 ram in for brakes , burnt out light and a scratched window . Service manager J. Told me less then 24 hours I would have my vehicle back . Well that didn’t happen . Three days later I went back and nothing was complete . Even tho they said it was . So when they pulled my vehicle around . I opened the door . And my center console was dismantled and pieces were throw in my kids car seats and all over the back seat with wires hanging . So I spoke with them and they said the next day it would be put back together . So I got called the next day and went back to the dealership to find the console back together but my window was not fixed . So they told me they could change it in 15 minutes but after an hour later they said they couldn’t get the door apart . So I told them I had to leave because I have places to be . Unfortunitly . The place I do not recommend . And after these issues are resolved I wouldn’t send my worst enemy to have air put in their tires by this place . More

Very quick I was very impressed it was so quick. I had other errands to run so I was worried I wouldn't make those. In and out! I was very impressed it was so quick. I had other errands to run so I was worried I wouldn't make those. In and out! More

Caliber 10 years After a less than pleasant experience last fall with a failed appointment Sterling Heights Dodge has regained our trust. Our Caliber was finished ahea After a less than pleasant experience last fall with a failed appointment Sterling Heights Dodge has regained our trust. Our Caliber was finished ahead of schedule and the work appears to be really good. Thanks Patrick and technicians. More