Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Recent visit to service department My vehicle was due for it’s 12,000 mile oil change and I decided to use Sterling Heights Chrysler Dodge Jeep Ram for the service. I had been told no a My vehicle was due for it’s 12,000 mile oil change and I decided to use Sterling Heights Chrysler Dodge Jeep Ram for the service. I had been told no appointment was necessary and that the current wait time would be about an hour. That was about what I had to wait. Everyone was courteous. I plan on coming back when I’m in need of any service! More

Awesome Service They did an outstanding job getting me in and out in a timely fashion for my oil change. I would recommend them to a friend or family member They did an outstanding job getting me in and out in a timely fashion for my oil change. I would recommend them to a friend or family member More

Was told that a service was performed and it wasn’t Payed for a tire rotation and it was not performed . When I asked about it I was lied to I informed the service rep that the tire pressure was still Payed for a tire rotation and it was not performed . When I asked about it I was lied to I informed the service rep that the tire pressure was still low on the same tire and you could tell nobody had the wheels of the truck More

Oil change,took longer than expected I. Was not happy with all the new service advisers they didn't know who Don Voss Was??????.get back some of the regulars.what happen*????? I. Was not happy with all the new service advisers they didn't know who Don Voss Was??????.get back some of the regulars.what happen*????? More

Long Check-in Process I had a 7 a.m. appointment. Although I was there on time, I had to wait 20 minutes for my car to enter the garage for the check-in process. After wait I had a 7 a.m. appointment. Although I was there on time, I had to wait 20 minutes for my car to enter the garage for the check-in process. After waiting 5 minutes, a man came and asked for my keys, and moved my car forward. I then waited another 5 minutes, for the same process to repeat: man comes, gets keys, moves car up. Another 5 minutes pass before I was finally checked in. Fortunately, the oil change and tire rotation only took 20 minutes. More

Unhappy customer Brought van in for new plugs and wires. Had to bring it back in and sit for 2 hours for it to be worked on again, because it wasn't running right. M Brought van in for new plugs and wires. Had to bring it back in and sit for 2 hours for it to be worked on again, because it wasn't running right. Misfiring. Young girls in drop off and registration area are not knowledgeable about cars at all. Sat in waiting area and name was never called, so went to check as to what was going on, and car was actually ready. 2 hours for a return fix is too long to wait. More

Great!! Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendl Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendly. While I wait I go to visit my salesman, Joe. He is also the Best!! Thank You for such a positive experience. More

Oil change Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. More

Customer service was terrible. I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connect I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connected to Sals voicemail.. I left a message for Sal and specifically stated this message is for Wafaa. Two hours later I called back because I heard nothing. She never received my message. At that point, I told her I needed new tires. When my plumber came to pick up his service van, the new tires had not been installed and Wafaa told her manager we never had that conversation. My plumbing van was in service for 2.5 days. I don't think I will be using your services again More

They were quick, but I did not get the car wash that was pro Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, oth Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, other than that everything was too notch. More