Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Good price but forgot the little things The oil change was done fast and the truck wash was nice, but they forgot to change the air pressure when the tires were rotated. The service writer s The oil change was done fast and the truck wash was nice, but they forgot to change the air pressure when the tires were rotated. The service writer said the fluids were going to be top off, but that wasn’t done either. More

Usually good, not so much this time. Usually good service, this time not so much for an over 20 year customer. Way over estimated price. New advisor didn't do real well. Excessive total l Usually good service, this time not so much for an over 20 year customer. Way over estimated price. New advisor didn't do real well. Excessive total labor charges. This is the second time checking intermittent "xx Tire Pressure" light on, with nothing found. When I actually checked the pressure on all tires it was fine. They had the car almost 3 days! More

Unprofessional service and costly. I have been a long term customer of both new car sales and service. Never really had a problem until now. My Jeep broke down on Sunday. Had it towed I have been a long term customer of both new car sales and service. Never really had a problem until now. My Jeep broke down on Sunday. Had it towed to the dealer for repairs Called first thing in the morning. Spoke to someone about my car. Had a very hard time understanding this person. She said that would look at my car on Tuesday or Wednesday and that they would call me. As she was ready to hang which happened to me a few more times during this repair I asked her if she would like my name, number and what kind of car I have there. From there it is more problems. They call on Tuesday and says my car needs a alternator and new battery. I explained that my battery was fairly new and I would like to take it back to the place of purchase. They said I could not take the battery out they would have to do it and it would cost 55 dollars. So I pick up the battery take it to the store and they tell me that it is fine. So I take the battery back to the dealer and the service man says that they will not put that battery back in I have to buy a new one. I asked him if they could put it back in and I would take my car somewhere else . The next day they call and say the car is ready. I go to pick up my car and they want to charge me 60 dollars more for a core deposit. Core deposit for what I asked. She said she would take off my bill. Sounds like a money grab to me. Normally they wash your car for you this time they did not. Hmmm. Look at repairs when I get home and find that they destroyed my battery cover and left it. Did not even clean battery terminals. I had to pay them 55 dollars so I could take my battery to get checked and for them to destroy the cover and leave it. Maybe I wouldn't notice. Then I noticed that my car had been hit while in their care. Took back and showed them which they denied. Said there was nothing that they would do and the overcharge must have been a mistake. Said they would get me a new cover but do nothing about the damage. All new young service people there. I will not go back for sales or service anymore if this is the way that they treat a long term customer. . More

Amazing! Fast and excellent service. I Usually dread getting an oil change because of the wait time.However, I was in and out in under 30 minutes! Great service all around! I Usually dread getting an oil change because of the wait time.However, I was in and out in under 30 minutes! Great service all around! More

Dillon was great to work with Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. More

It was just fine My service experience was just fine didn't run to any problems except they didn't have the touch up paint that I needed for my car in stock and they h My service experience was just fine didn't run to any problems except they didn't have the touch up paint that I needed for my car in stock and they had to order it now I have to go back and pick it up when they call me that was the only inconvenience but other than that everything was just fine no problems have my oil changed no big deal More

A customer view point. The Service Advisor Mary from the start of checking my car in for a recall and simple oil change was very knowledgeable of my issue. She was just gre The Service Advisor Mary from the start of checking my car in for a recall and simple oil change was very knowledgeable of my issue. She was just great and had me on my way in a reasonable amount of time. Certainly she is an asset to Sterling Dodge and Chrysler Dealership. More

Service I was received promptly and related all items to be taken care of. all went well except could not resolve issue with heating cooling system. they ch I was received promptly and related all items to be taken care of. all went well except could not resolve issue with heating cooling system. they checked all items and could not find the problem since it was intermittent. More

Poor customer service I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center wasn’t busy no one was able to help me out and I had to walk. When I told the service rep that I will have to walk because I’m late already she just shrugged her shoulders and said I’m sorry. I won’t be coming back here to buy or service my vehicles. More

not very good. stood around waiting for help I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the person didn't write down all the things i said and now i have to go back.. a lot of my dials were not the way i left them ....there was no need to touch them for what i brought it in for. and my truck was returned muddy from test driving. when i came to pick it up they couldn't find my keys...waited 20 min . I have bought and leased many vehicles from here and this is the second time i have had a problem. I know we get busy but there was only one other car in the place when i got there and people standing and sitting around while i waited. More