Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Glad I came in I stopped coming in for oil changes because it was a real hassle. Tony Viviani contacted me and asked me if I would be willing to come back. I did, I stopped coming in for oil changes because it was a real hassle. Tony Viviani contacted me and asked me if I would be willing to come back. I did, service was excellent and I will return for oil changes in the future. More

Fast, Fist time using Jeep Wave program. Was impressed how easy process took, service representative was friendly and helpful. She looked up history and rec Fist time using Jeep Wave program. Was impressed how easy process took, service representative was friendly and helpful. She looked up history and recall info, explained service and how long it would take . More

Great Vehicle Service While my oil change was taking place, it was discovered that the lug nuts on my Cherokee had swollen such that the socket wrench wouldn't fit over the While my oil change was taking place, it was discovered that the lug nuts on my Cherokee had swollen such that the socket wrench wouldn't fit over them. After some discussion with the service representative and one at FCA, it was determined that they would be replaced at no cost to me. The lug nuts were replaced without incident and any inconvenience to me. I appreciated the helpful nature of the service agent and the FCA representative. More

Excellent service I did not have an appointment, however I told them the problems with the vehicle and they were able to get me in. It took about 2 hours, but since I d I did not have an appointment, however I told them the problems with the vehicle and they were able to get me in. It took about 2 hours, but since I did not have an appointment I was surprised at how quickly they were able to finish my vehicle. More

Oil Change. Loved all the team. Love Pat and his kindness Disappointed with interactions with Sal from past experience. He never followed up with the item at Loved all the team. Love Pat and his kindness Disappointed with interactions with Sal from past experience. He never followed up with the item at hand. More

Poor communication between employees Called 4/1 to verify recall parts were ready for appt at 8am on 4/2 and reg maintenance/oil chg could be done. Told YES! COME ON IN. Got there - part Called 4/1 to verify recall parts were ready for appt at 8am on 4/2 and reg maintenance/oil chg could be done. Told YES! COME ON IN. Got there - parts STILL need to be order!!!? Wth! They did oil chg and rotated tires. (They ripped apart my wheel lock pkg and used electrical tape to close it!!) I called 2x as soon as I drove home to ask the pkg be replaced-no one would pick up in svc. Told receptionist I needed to speak to svc manager. Still sat on hold indefinitely. 22 mile, one hour trip!! Not happy. I miss Anthony Turner! He was a trustworthy, fair guy! More

Friendly staff. Oil change and tire rotation were done promptly. Vehicle check was done and no further service items were needed. Always wonder if they push additiona Oil change and tire rotation were done promptly. Vehicle check was done and no further service items were needed. Always wonder if they push additional service. Nice to know that they don’t More

2017 Challenger repair. I stopped by, made an appointment with the body shop for a panel repair. The job was done great, on time with great results. Great job, I'm immensel I stopped by, made an appointment with the body shop for a panel repair. The job was done great, on time with great results. Great job, I'm immensely pleased. I will recommend your shop to family and friends. More

Poor experience Overall bad experience. Unable to schedule appointment. Customer service was rude. At one point when I asked a cost of something I was told “don’t wor Overall bad experience. Unable to schedule appointment. Customer service was rude. At one point when I asked a cost of something I was told “don’t worry about it”. Would not recommend this place and I will never go back there for service. More

My warranty covered all my repairs and a loaner truck! Megan got me an earlier appointment than expected and got me in 2 days prior to my appointment I made over the phone. James was my service advisor Megan got me an earlier appointment than expected and got me in 2 days prior to my appointment I made over the phone. James was my service advisor this time and took care of my work order, understood the electrical issues my truck was having and provided me a loaner truck as my vehicle would needed parts to be ordered in. Mary wrote me an order for a loaner vehicle and gave me a brand new truck with 12 miles on it to commute in while my vehicle was being worked on! Amazing! I picked up my truck 2 days later and it was fixed and everything works perfect! Thank you and I will continue to be a patron at my home dealership. More