Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Repair, recall and oil change on my Chrysler 200 Repair, recall and oil change were completed satisfactorily, but because the car was there 4 days I thought at least it could have been run thru the c Repair, recall and oil change were completed satisfactorily, but because the car was there 4 days I thought at least it could have been run thru the car wash before bringing it out to us. More

Service good, but unfairly charged My 2017 Pacifica had a couple of issues. First, the good. My power seat was fixed, the work was done while I waited, and I am pleased with that. Now t My 2017 Pacifica had a couple of issues. First, the good. My power seat was fixed, the work was done while I waited, and I am pleased with that. Now the bad. One of my keyfobs was accidentally destroyed. In trying to save money, I purchased one much cheaper on eBay. MY MISTAKE. I took the eBay fob to the dealership, which they said they would reprogram for $60. Reprogramming failed and the fob was useless. I had to buy a NEW key fob (which I should’ve done in the first place), but they charged me yet ANOTHER $60 to program the new one! I felt paying to have the new one programmed was unfair, especially since I had just paid over $200 For the new fob — programming the new one should have been included in the price of the fob. I felt really ripped off. I will not go back to this location for service. More

Good management, center needs more resources Overall repair appears to be good. Service Manager James was very helpful. Reaching the service department via phone was very difficult. Needs impr Overall repair appears to be good. Service Manager James was very helpful. Reaching the service department via phone was very difficult. Needs improvement, more resources etc... More

oil change all went well with the oil change in and out in 30 minutes I have three car that I have serviced at this dealership easy to work with all went well with the oil change in and out in 30 minutes I have three car that I have serviced at this dealership easy to work with More

Great job Very good job, I know that I receive great service. The service staff are very friendly and professional. They have given me the best for the past 7 y Very good job, I know that I receive great service. The service staff are very friendly and professional. They have given me the best for the past 7 years. More

Ok service When i first got my car they where fantastic. But as the car aged the above and beyond also seemed to go away. The outstanding service is just ok. When i first got my car they where fantastic. But as the car aged the above and beyond also seemed to go away. The outstanding service is just ok. More

Great service I came around 9 o clock expecting a long lime it was surprising they didn’t took long and my car was ready and Mariam greet me very kindly, she was ve I came around 9 o clock expecting a long lime it was surprising they didn’t took long and my car was ready and Mariam greet me very kindly, she was very helpful. The reason I give it 4 stars is because when they took my car, a random guy that I forgot his name he came to me and told me my windshield had a little crack that he could fix after I was done with my service but I just needed to call the insurance and there was no charge. Anyways i told him that i wasn’t interested and he got upset and after 10 min i was in the waiting area and he said exactly the same words to another female. This was very awkward and unpleasant to listen, he shouldn’t go female by female trying to sell a service that is not needed. I went to another place to have my windshield checked and it was perfectly fine. Please change the way this is being managed because it can be a little bit of harassment to do this, words of the other female that said that they told her the same a month ago. More

Good, but lack of communication. We we're disappointed. Brought our car in for three recalls. Two were complete, the third was not, however our tech did not tell us that, only noted o We we're disappointed. Brought our car in for three recalls. Two were complete, the third was not, however our tech did not tell us that, only noted on the invoice. recall for the catalytic converter. We felt we should have been directly told the part is on back order. Also when I called to make the appointment, we were told we would be provided a rental, when my husband arrived by himself, was told rentals are not provided for recall service...so he had to be driven home. A lot of lack of communication!! We do hope to be notified soon of the back order part so to complete this invoice. Thank you More

First oil change on my new Jeep First time customer to the dealership. I have to admit it was a bit confusing to know where to go for the oil change but I figured it out! First time customer to the dealership. I have to admit it was a bit confusing to know where to go for the oil change but I figured it out! More

Took in for recall was done expeditiously They always take good care of me. Friendly informative courteous. Knowledgeable. Service area is very clean. Waiting area spacious complimentary They always take good care of me. Friendly informative courteous. Knowledgeable. Service area is very clean. Waiting area spacious complimentary WiFi t.v. Free coffe More