Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Service - Oil Change The Sterling Heights Dodge Service team were extremely friendly and helpful. I didn’t have an appointment for the oil change but they took my truck an The Sterling Heights Dodge Service team were extremely friendly and helpful. I didn’t have an appointment for the oil change but they took my truck and had me back on the road within an hour. Thanks for such great customer service. More

OUTSTANDING! Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ Great teamwork by Wafaa Ramlawi, Russell Farkas, and Service Manager! Resulted in a prompt repair, and quick turnaround. Upon hearing a startup, Russ properly diagnosed problem, Wafaa confirmed part in stock, Manager gave Russ permission to take project immediately. I believe I was in the service bay, then back on the road in something less than 2 hours. WOW! I have always been well taken care of at Sterling Hts Dodge, but this was a new record. More

BROUGHT CAR IN FOR OIL CHANGE AND TIRE ROTATION Car was brought in for routine service - oil change and tire rotation. Car was promised back within 60-90 minutes. It was completed within that time f Car was brought in for routine service - oil change and tire rotation. Car was promised back within 60-90 minutes. It was completed within that time frame. More

Not good Need to hire service write up people that know how to speak with 40 plus year customers. They should also know a lot about cars such as more than wher Need to hire service write up people that know how to speak with 40 plus year customers. They should also know a lot about cars such as more than where to start the car and where the gas goes. Currently looking for a new dealer. More

Prompt @ efficient Service ! I was the first customer in and the first customer serviced and the first customer out with excellent service. Mariam Hikmat was the service adviso I was the first customer in and the first customer serviced and the first customer out with excellent service. Mariam Hikmat was the service advisor listed and she did a really good job of processing my service experience. I suspect that Mariam Hikmat is a relatively new addition to the Service area as her name is not listed on the list of employees . EARL More

Service The service I received from the service department was terrible. They scratched my vehicle and lied and said my wife knew it was there. I then talked The service I received from the service department was terrible. They scratched my vehicle and lied and said my wife knew it was there. I then talked to the service manger who was unwilling to try and assist me. I don’t have his name with me at this time but it was an African American men. If my service isn’t rectified soon I will be taking my business somewhere else. FYI I have two new leased vehicles through your dealership..dodge customer service is currently trying to help and by the way I took my vehicle there three times for the same problem (when my vehicle go in reverse I was hearing a loud noise). More

Awesome! I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my ol I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my old lease and informing him of the poor treatment I had received at other dealerships and the bad luck I was having getting into a new lease, he instantly referred me to Sal. Sal made miracles happen and I am happily in my brand new Jeep Compass!!! I am thankful to both of them after being shot down by other dealerships and treated very poorly by several other sales people at those other dealerships. It's people like these guys that make a difference in the life of a busy single mom with not a lot of time on my hands or ability to shop around. I will be back when my lease is up for sure!!! Thanks AGAIN! Sincerely, Angela Atkinson More

Oil Change/Tire Rotation The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for my JL rather than 6 for the JK. More

Good experience All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. More

Horrible customer service Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told the Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told they don’t accept appointments and would have a two hour wait. On top of that, I went in to the showroom to look into leasing a new vehicle as mine is ending soon. Was handed of to Sales person John Spica. This was by far the worst encounter with a sales person I’ve ever had. John was rude, explained nothing (besides that he’s been in the business for a long time), and was zero help. I was inquiring about an email I received from that location. John spoke down to me like I knew absolutely nothing. He asked me very rudely, So what are you trying to accomplish,” after I spent the last ten minutes explaining my exact situation. I inquired about a Jeep Compass Trailhawk and John told me that they don’t exist and he had never saw one, I had to pull up the model on my phone. I can accept being told you’re not able to get me into the vehicle I’m looking for at my price point, but not when it done so in a rude, demeaning fashion. I will certainly not be returning to Sterling Heights CDJR for service or for sales. More