Sterling Heights Dodge Chrysler Jeep Ram - Service Center

dissapointing I needed brakes and a couple of rotors. The service rep said when it was done he would call and set up the shuttle to pick me up. I received a text th I needed brakes and a couple of rotors. The service rep said when it was done he would call and set up the shuttle to pick me up. I received a text that my truck was done , I waited for a phone call but it never came. I called the service cashier she said she would set up the shuttle and call me when he left. A half hour still no call , so I called back and she said he already left. After paying I went back to the service rep. to get my keys and he said no one told him the repair was complete. He got my keys and never showed me the old parts. I think for $820.00 I could see what I paid for. Usually after service you would return my truck washed but not this time. More

Body shop The gentlemen who helped with my car issue went out of his way to address the problem -did it in a timely-friendly matter to my great satisfaction! I The gentlemen who helped with my car issue went out of his way to address the problem -did it in a timely-friendly matter to my great satisfaction! I am most appreciative !! Eileen Treppa More

Oil Change I have a Service Contract that Sterling Heights does not use, but the Service Adviser made a phone call and was notified that they could honor it. I h I have a Service Contract that Sterling Heights does not use, but the Service Adviser made a phone call and was notified that they could honor it. I had my oil changed and tires rotated in a short amount of time, and was then on my way. More

Oil Change I was concerned as St Hts Dodge no longer schedules by appointment. I was there less than 10 minutes which was terrific. I was in and out. I was concerned as St Hts Dodge no longer schedules by appointment. I was there less than 10 minutes which was terrific. I was in and out. More

Very professional and friendly I liked the idea of the oil change express line not requiring an appointment. The employees are very friendly, accommodating and very professional an I liked the idea of the oil change express line not requiring an appointment. The employees are very friendly, accommodating and very professional and organized. The waiting area has everything that you need to be comfortable. More

Oil change and tire rotationi I came in to have a oil change and tire rotation. The service was very good. The oil change express line worked out good and was fast. I came in to have a oil change and tire rotation. The service was very good. The oil change express line worked out good and was fast. More

Quick and precise Excellent turnaround for the work that was performed. Great quality and very courteous and knowledgeable staff. Took care of all issues without delay Excellent turnaround for the work that was performed. Great quality and very courteous and knowledgeable staff. Took care of all issues without delay including recalls. More

Oil Change & Tire Rotation I had a great experience during this visit and past visits. I stopped in for an oil change and tire rortation without an appointment. Gary greeted me I had a great experience during this visit and past visits. I stopped in for an oil change and tire rortation without an appointment. Gary greeted me and entered me into the system quickly. The waiting area was clean and had all necessities. Overall, this is a great dealership for service. More

Replacement key fab I had a great experience at Sterling Heights Dodge Chrysler. The staff was friendly and answered all my questions. Work was done quickly. Would return I had a great experience at Sterling Heights Dodge Chrysler. The staff was friendly and answered all my questions. Work was done quickly. Would return again if needed. More

Excellant Experience Gary was very helpful and kept me informed the entire time. He made sure I understood what they did to the car and also made sure I got a ride back to Gary was very helpful and kept me informed the entire time. He made sure I understood what they did to the car and also made sure I got a ride back to my office. More