Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Oil should NOT be smeared inside my truck! I visited this dealer to have my trucks oil changed. I mainly would go to this location because of how close it is to my house. However over the years I visited this dealer to have my trucks oil changed. I mainly would go to this location because of how close it is to my house. However over the years every time I drive in they seem to be upset/ annoyed because I don't have an appointment scheduled for an oil change. Knowing this I tend to call and make an appointment most of the time the phone goes unanswered for an extended amount of time. On this last time when I received my key from the cashier it was shiny because of all the oil it was covered in. I kindly asked the cashier if she had some sort of lysol wipe. She kindly gave me one and was shocked to see how oily the key was. When I walked out into my truck that to had been covered in oil. The steering wheel had oil completely smeared all over with oil, shifting knob, volume knob, center council, drivers door and latch. I walked back into cashier and explained the situation and that asked for more wipes to clean the inside of my own car. A guy from the back of cashier office seemed concerned and in disbelief so he came out and agreed this was unacceptable. He wiped most of it off. The wipes were almost black by the time he was done. I still had to go home and clean it off better. The inside of my truck still has an oil scent to it after almost a week. The windshield sticker is still stained from where that was put on. Another thing I have noticed is this dealer continues to lie about the car wash door being broken. That they don't have a working car wash because the door randomly locks while a car is inside. At least be honest to your customers if you don't want to take the extra step in simply running a car into a car wash then say that. You clearly have a working car wash since the cars that are being sold on a daily basis are being sold freshly washed. More

Horrible By far one of the worst service centers I have ever been to not professional at all regret ever leaving parkway should of stayed there at least they g By far one of the worst service centers I have ever been to not professional at all regret ever leaving parkway should of stayed there at least they gave respect only nice person was my salesman More

Great service My wife's Jeep had a recall which caused it have issues. I called a few other closer dealerships and none of them could squeeze it in in such sort not My wife's Jeep had a recall which caused it have issues. I called a few other closer dealerships and none of them could squeeze it in in such sort notice. I talked to Trevor at Sterling Heights and he said bring it on by and we will get it fixed asap. They did a great job and kept my wife's car in the road. Thank you More

second times a charm It took a week before my vehicle was even looked at after dropping it off. This was the second time in for the same problem. It took a week before my vehicle was even looked at after dropping it off. This was the second time in for the same problem. More

recall Had my vehicle for an hour and twenty minutes and then told me they don’t have the part to fix it could have told me that when I made the appointment. Had my vehicle for an hour and twenty minutes and then told me they don’t have the part to fix it could have told me that when I made the appointment. More

Excellent service When I couldn't get in to my normal dealership service for two weeks, I called Sterling Heights and Trevor said he could get me in. I scheduled an app When I couldn't get in to my normal dealership service for two weeks, I called Sterling Heights and Trevor said he could get me in. I scheduled an appointment through the Mopar site and took it in the next day. Two warranty items were found and fixed quickly. Thank you to Trevor and his team for quick, painless service! More

alwasys do a nice job getting you in and out... been a long time customer... Great service..Would of loved to have my car washed like they did in the past..... Only complaint but over all I would hi been a long time customer... Great service..Would of loved to have my car washed like they did in the past..... Only complaint but over all I would highly recommend More

Oil Change I went in for my complimentary oil change, I was told it would take 45 minutes it took 40! The young girl working at the counter was very knowledgeab I went in for my complimentary oil change, I was told it would take 45 minutes it took 40! The young girl working at the counter was very knowledgeable. More

Service took way to long - They forgot about my truck I took my vehicle in for an oil change, a few recalls and to have them fix the tailgate that doesn't always open. After sitting in the lobby for 3.5 I took my vehicle in for an oil change, a few recalls and to have them fix the tailgate that doesn't always open. After sitting in the lobby for 3.5 hours without hearing anything from the service advisor I went and asked about the status. I was told "Oh this should have been done 2 hours ago", he checked with the cashier and sure enough it was but no one brought the vehicle out. She said she would have someone bring it around right away....a half hour later I went back and asked if they lost my truck and she apologized and said she would have someone else bring it around. 15 minutes later a porter finally brought it. I also noted, on the paperwork, that the mechanic could not replicate the issue with my tailgate and therefore did nothing. I would expect them to ask me more details about how/when the issue occurs to better understand. Now I'll have to take time, again, to take it back in for the tailgate. All in all, 4+ hours for maintenance that took an hour to do and they couldnt even resolve all my issues. More

0 communication Spent 2 hours just to find out that they need to order part for the recall!! I wasn’t told that when I bring my Ram. What a joke. Spent 2 hours just to find out that they need to order part for the recall!! I wasn’t told that when I bring my Ram. What a joke. More