Sterling Heights Dodge Chrysler Jeep Ram - Service Center

2019 chrysler 300 AC problems not solved!! I have brought my 2019 Chrysler 300 TWICE, 6/11 & 6/25, because the AC runs sometimes and other times NOT!! The last write said AC runs intermittentl I have brought my 2019 Chrysler 300 TWICE, 6/11 & 6/25, because the AC runs sometimes and other times NOT!! The last write said AC runs intermittently. Picked the car up a week later, after I called and asked what the status of my car was. I was told it was done 2 days ago. No one called me. The problem, I was told, the gentleman that did my write was on vacation. WOW!! The problem STILL exist. Last week the AC stopped working one day. I pulled into my driveway, opened the hood and could easily see that the compressor was not running. The day I picked the car up from service, there was a power outage at the dealership. I was told no problem they would mail my write up sheet to me. I still have not received it. Not a happy customer, Andrew Fontana More

Quick and easy I went in for an oil change, the service representative was friendly and helpful. The work was completed in less than 30 minutes. I would recommend th I went in for an oil change, the service representative was friendly and helpful. The work was completed in less than 30 minutes. I would recommend this dealership. More

Good service experience for an oil change and tire rotation. Will be back! I liked the text message updates by Mary. Very convenient and efficient. experience for an oil change and tire rotation. Will be back! I liked the text message updates by Mary. Very convenient and efficient. More

Lacking in communication I made an appointment online and when I got to the service bay they had nothing in their computer about my appointment. I did have an email confirmati I made an appointment online and when I got to the service bay they had nothing in their computer about my appointment. I did have an email confirmation as well. They took my vehicle but still made it seem like it was a bother for them since it wasn’t showing in their system. It seemed when I dropped off my vehicle that all service advisors with the exception of 1 were away. Drop off took me about 25 minutes, which seemed excessive. I was not in a huge hurry, but also standing around 20 minutes for a simple drop off was aggravating. Chrysler covered none of the $1300 repair bill even though my van has only 67k miles. However that is not the dealerships fault. Overall the vehicle was fixed and returned in 3 days which seems industry standard. But the overall staff demeanor and ease of drop off was disappointing. More

Car was there 9 days Due to holiday my car set from Tues July 2- Thur July 11, I asked to check a Trevor part if it was covered under warranty- I did not ask for a diagnos Due to holiday my car set from Tues July 2- Thur July 11, I asked to check a Trevor part if it was covered under warranty- I did not ask for a diagnosis and was charged $61 no compensation for car setting long. More

Oil change turns into oil leak I went in for an oil change and a bulb replacement and when I got my truck back it was leaking oil all over and the bulb never got replaced. I paid $6 I went in for an oil change and a bulb replacement and when I got my truck back it was leaking oil all over and the bulb never got replaced. I paid $60 for nothing and now I am back here the next day waiting for them to do their job right.. More

Waited for hours for oil change I walked your lot 6 times waiting for my truck to get oil change. I watched the person do the oil change and I question why it took so long! I also sa I walked your lot 6 times waiting for my truck to get oil change. I watched the person do the oil change and I question why it took so long! I also saw the person drive my truck, it was not professional at all!! The only reason I didn’t complain the same day I was there is simply put into these words; your service department has no who gives a xxxx! I drove in and I was the only vehicle I. The department driveway! One on the phone and another with a customer! I saw a salesman I think step in front of me to talk to service advisor and finally somebody else came into the department to help me. This person was going to charge me for an oil change I had already paid for! She told me I had already used the package I bought! I told her that this was the third oil change I’ve had on this truck! That forced her to look and agree with me that it was a free oil change. I left this dealership in buying vehicles when they had a disagreement with the life time salesman we used! Now that the service department has gone down to crap I’m leaving this dealership for good!!! More

Much Better The Service Center has done a complete 180. The people were friendly, knowledgeable, and my truck was repaired in a timely manner. It was hard to bel The Service Center has done a complete 180. The people were friendly, knowledgeable, and my truck was repaired in a timely manner. It was hard to believe I was in the same place as before! Great Job! More

Time limit Your service department needs to be more accommodating to busy schedules. The staff seems like they are always overworked. The end product is satisfyi Your service department needs to be more accommodating to busy schedules. The staff seems like they are always overworked. The end product is satisfying but the wait either for an express oil change or appointment is long. More

The worst customer service ever You said it was fixed it still has the same problem After two weeks of keeping the car I had to fight for a loaner if it was not for the sale guy D You said it was fixed it still has the same problem After two weeks of keeping the car I had to fight for a loaner if it was not for the sale guy Don’t care about the clients . No communication what so ever it is so bad when you put ignorant people in the face of you clients The only person that saved the day is John spica More