Sterling Heights Dodge Chrysler Jeep Ram

Does not protect the customer or put them first Prior to signing paperwork, Dealership neglected to review option differences between a Pacifica Touring L Plus and Pacifica Limited—this is their job Prior to signing paperwork, Dealership neglected to review option differences between a Pacifica Touring L Plus and Pacifica Limited—this is their job. I wasn't allowed to even see the vehicle until the paperwork was signed only to learn that my vehicle did not come with a DVD system. The next day I told the dealer I want a different vehicle with a DVD system, they told me the vehicle was already titled and there was nothing they could do about it. The dealer refused to work with me in getting into a different trim level with the DVD system, even though the vehicle only has 39 miles on it as I type this! The sales manager refused to take the vehicle back for me to lease something else and the sales person neglected to go over all options with me prior to signing anything. One would think upgrading from a Touring L Plus to a Limited includes the DVD system but it doesn't and it's incumbent upon the sales person to convey that, and they didn't. The dealership took on a defensive demeanor, glazed over the fact that they titled the vehicle to me prior to inspection, and the only recourse for this was quoting me on a $2,000 DVD system. Customers aren't always right, but they should always come first. This dealership does not subscribe to this methodology! BEWARE! More

Body shop work & Service Called ahead 2 weeks to have car looked at & parts ordered, received a call that parts were in & we scheduled the work. We came 8/13 and met Joe Scov Called ahead 2 weeks to have car looked at & parts ordered, received a call that parts were in & we scheduled the work. We came 8/13 and met Joe Scovoronski in the Body Shop, went over 3 things we wanted looked at while they had the car. Advised windows were stuck down & car needed shelter in the event of rain. Joe advised they would call us when it was ready to go to the Service Dept. Explained my son was out of town & that we had about 8 days until car was desperately needed back. I called in after 5:00 8/15 left message, I received a call from Joe first thing 8/16, he moved mountains to get the car looked at, much sooner than originally advised, 4 calls later on the SAME day, with the break down & cost, and a few more questions answered, Joe advised car was ready for pick up today after 5:00. We have been coming to Sterling Dodge for YEARS and NEVER received this kind of service!!!!!! Joe I can't THANK YOU ENOUGH for your prompt, kind, efficient & quick service!! If there is an Employee of the Month at Sterling Dodge- THIS is your guy!! I will recommend him every time!! Called ahead 2 weeks to have car looked at & parts ordered, received a call that parts were in & we scheduled the work. We came 8/13 and met Joe Scovoronski in the Body Shop, went over a list of 3 things we wanted looked at while they had the car. Advised windows were stuck down & car needed shelter in the event of rain. Joe advised they would call us when it was ready to go to the Service Dept. Explained my son was out of town & that we had about 8 days until car was desperately needed back. I called in after 5:00 8/15 left message, I received a call from Joe first thing 8/16, he moved mountains to get the car looked at, much sooner than originally advised, 4 calls later on the SAME day, with the break down & cost, and a few more questions answered, Joe advised car was ready for pick up today after 5:00. We have been coming to Sterling Dodge for YEARS and NEVER received this kind of service!!!!!! Picked up the car this morning, it was spotless, all the fixes were to perfection and he beat the deadline! Joe I can't THANK YOU ENOUGH for your prompt, kind, efficient & quick service!! If there is an Employee of the Month at Sterling Dodge- THIS is your guy!! I will recommend him every time!! More

Lease of a 2019 Ram 1500 I took delivery of the all-new 2019 Ram 1500 Big Horn on Monday, July 30. This was my fifth purchase/lease of a vehicle from Sterling Heights Dodge s I took delivery of the all-new 2019 Ram 1500 Big Horn on Monday, July 30. This was my fifth purchase/lease of a vehicle from Sterling Heights Dodge since 2010. Every transaction has been very positive and this most recent purchase didn't disappoint. My salesman, Bob Dattilio, was terrific through the entire process of leasing the Ram truck. He was very helpful, informative, and transparent in helping me with the transaction. He gave me quotes on a couple of different vehicles I was interested in including what the monthly payment would be with no money down and with a certain amount down. I would suggest anyone looking for an easy process from start to finish for their next vehicle to see Bob Dattilio at Sterling Heights Dodge. Tom Ellis took care of my returning lease vehicle. He was very helpful with the lease return process. More

Thanks Ron I had been to a few dealerships the past few weeks and received the same run around... told each vehicle was a great deal, only to find each one had h I had been to a few dealerships the past few weeks and received the same run around... told each vehicle was a great deal, only to find each one had hidden problems. One dealership even tried to convince me that a truck with broken 4x4 didn't need it, and that I shouldn't be so limited with my options.. Ron Bennett was kind, helpful, and professional. He was straightforward and let me know everything about the trucks I had inquired about. Quality dealership, quality service. Thanks Ron and Sterling Heights Dodge! More

Ron Bennett is the best! I have purchased multiple vehicles from Ron Bennett and he has always been the most honest and pleasant salesman I have ever met. I recommend him con I have purchased multiple vehicles from Ron Bennett and he has always been the most honest and pleasant salesman I have ever met. I recommend him constantly to all my friends and family that are looking for a used car. More

Worst place ever They lie to you, Joe Chamise is the worst sales person ever. Quote you a price over the phone and when you get there its double the price. Ask to spe They lie to you, Joe Chamise is the worst sales person ever. Quote you a price over the phone and when you get there its double the price. Ask to speak to a manager he told me to hang up and call back, I ask for him to transfer me, he said he too busy right now. He transfer me to the operate and they never answered the phone, held for 15 minutes before I hung up. Treats women as they are not competent to make a purchase. He was very arrogant!! You are better off going to Parkway Chrysler they treat you with respect and have better deals.! More

Follow up inspection Dealership earlier had completed front suspension part replacements for me within last 12 months. Steering was behaving weird. I asked them to check Dealership earlier had completed front suspension part replacements for me within last 12 months. Steering was behaving weird. I asked them to check all suspension components to see if they were causing the problem. Inspection was done. No parts were found to be defective. They chose not to charge me for their check. I am grateful that they stood behind their work. It was a very good gesture to me as a long time customer of their service department. More

Avoid the service dept at all costs Poor customer service, botched repairs that take forever and you have to keep returning to get them re-fixed. Zero communication or customer service s Poor customer service, botched repairs that take forever and you have to keep returning to get them re-fixed. Zero communication or customer service skills. More

Awesome experience I had an awesome experience at this location!! Chris DeMartino was such a big help!! I will definitely be back to this location!! I LOVE my Jeep Compa I had an awesome experience at this location!! Chris DeMartino was such a big help!! I will definitely be back to this location!! I LOVE my Jeep Compass!!! More

Bad Salseman I had a bad Experience with the sales woman she promised me things but never delivered I believe I got cheated on the price because my brother got bet I had a bad Experience with the sales woman she promised me things but never delivered I believe I got cheated on the price because my brother got better truck than mine for a cheaper price and the rep told me that their prices are the best More