Sterling Heights Dodge Chrysler Jeep Ram

Had a rattle in the rear that did not exist prior to an oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they sa oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they said it wasn't normal and to bring the car back. We did and they said the bracket holding the exhaust sensor was loose and they put a screw in to hold it. Few hours later, rattle again and this time engine light. Called back and were told they didn't actually do anything, they just looked to see what the noise could be. Looked underneath the car ourselves to find someone wrapped a wire around the sensor and bracket. Call back and this time they say yes they did do that but they did it as a goodwill gesture because it was already that way and that it must have been done during work we had done over a year prior to that. So something we had done over a year prior that had not given us any problems, that suddenly became a problem right after an oil change at their dealership, then being told different things at every conversation until being told hey guess what, we jacked the car up ourselves, and by then well yeah they did that but it wasn't their fault.... nah. By their own admission they were the last entity to touch that sensor, and did so without our knowledge or consent. Why are you going to do something like that if you didn't break it to begin with? At the very least, why wouldn't you be honest about what you did instead of not admitting it until they owner tells you what they see? I've never had this type of experience with an automotive service department before and even now a month later I'm still floored at the fact that not only did they do something to our car without our knowledge and consent, they lied more than once about what they did and then tried to pass the blame off. The only reason we went here for service was because we had a great sales experience last fall but absolutely never again will we do any business here. More

I was disappointed that the sales department didn't pick up the phone to talk with me. They just texted back and forth. up the phone to talk with me. They just texted back and forth. More

David was great helping us get into a new vehicle even with a tricky trade in. He got us at our goal payment and in a great car. Definitely recommend with a tricky trade in. He got us at our goal payment and in a great car. Definitely recommend More

John Caldwell and Chris DeMartino of Sterling Heights Dodge are in the business of making their customers dreams come true! I cant say enough good things about these guys! John and Chris understand how i Dodge are in the business of making their customers dreams come true! I cant say enough good things about these guys! John and Chris understand how important and special these cars are to their customers... Us muscle car guys are a different breed, these cars are like family to us... They went to bat for me with the manufacture to get my order issues straitened out, and would not give in until my order was accepted and pulled into production status... These guys are rock stars and have earned a customer for life! Thank you John and Chris! 🙏🏁 More

Perfect service with David Kajy from the time we walked into the door to the time we left. We are extremely happy with our sales person and our vehicle. into the door to the time we left. We are extremely happy with our sales person and our vehicle. More

My salesmen Chris DeMartino was amazing and has gone above and beyond to get me into my dream car a 2023 Charger Hellcat Redeye! Thank you Chris! above and beyond to get me into my dream car a 2023 Charger Hellcat Redeye! Thank you Chris! More

Great dealership although I was denied on my dream vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. vehicle they tried they best and worked around the clock to get financing for me. I definitely recommend them they will work with you. More

Chris and the team at SHDCJR were phenomenal. Chris went over and beyond for me in all facets of my purchase, from making sure I had the right deal, finding me the color I wanted, and explaining Chris went over and beyond for me in all facets of my purchase, from making sure I had the right deal, finding me the color I wanted, and explaining absolutely everything during delivery. More

Chris D. , is excellent! He explained everything well and helped with an easy transaction! Leasing my new Jeep was hassle free and the deal was set within an h , is excellent! He explained everything well and helped with an easy transaction! Leasing my new Jeep was hassle free and the deal was set within an hour. Great communication! More

Lydia was a great help and made me feel confident in my purchase! Highly recommend you go see her! purchase! Highly recommend you go see her! More