Sterling Heights Dodge Chrysler Jeep Ram

My warranty covered all my repairs and a loaner truck! Megan got me an earlier appointment than expected and got me in 2 days prior to my appointment I made over the phone. James was my service advisor Megan got me an earlier appointment than expected and got me in 2 days prior to my appointment I made over the phone. James was my service advisor this time and took care of my work order, understood the electrical issues my truck was having and provided me a loaner truck as my vehicle would needed parts to be ordered in. Mary wrote me an order for a loaner vehicle and gave me a brand new truck with 12 miles on it to commute in while my vehicle was being worked on! Amazing! I picked up my truck 2 days later and it was fixed and everything works perfect! Thank you and I will continue to be a patron at my home dealership. More

Good price but forgot the little things The oil change was done fast and the truck wash was nice, but they forgot to change the air pressure when the tires were rotated. The service writer s The oil change was done fast and the truck wash was nice, but they forgot to change the air pressure when the tires were rotated. The service writer said the fluids were going to be top off, but that wasn’t done either. More

Pat Moseley was top notch! Pat was exceptionally kind and helpful with every step of our transaction. We absolutely will use him again! Highly recommend him and are grateful for Pat was exceptionally kind and helpful with every step of our transaction. We absolutely will use him again! Highly recommend him and are grateful for all of his assistance. More

Usually good, not so much this time. Usually good service, this time not so much for an over 20 year customer. Way over estimated price. New advisor didn't do real well. Excessive total l Usually good service, this time not so much for an over 20 year customer. Way over estimated price. New advisor didn't do real well. Excessive total labor charges. This is the second time checking intermittent "xx Tire Pressure" light on, with nothing found. When I actually checked the pressure on all tires it was fine. They had the car almost 3 days! More

Amazing experience We had the most incredible car buying process ever! Joe Clement was superb! Made everything so easy. It took less then an hour and we were on the road We had the most incredible car buying process ever! Joe Clement was superb! Made everything so easy. It took less then an hour and we were on the road in our new Truck. I would recommend this dealership to anyone. More

Unprofessional service and costly. I have been a long term customer of both new car sales and service. Never really had a problem until now. My Jeep broke down on Sunday. Had it towed I have been a long term customer of both new car sales and service. Never really had a problem until now. My Jeep broke down on Sunday. Had it towed to the dealer for repairs Called first thing in the morning. Spoke to someone about my car. Had a very hard time understanding this person. She said that would look at my car on Tuesday or Wednesday and that they would call me. As she was ready to hang which happened to me a few more times during this repair I asked her if she would like my name, number and what kind of car I have there. From there it is more problems. They call on Tuesday and says my car needs a alternator and new battery. I explained that my battery was fairly new and I would like to take it back to the place of purchase. They said I could not take the battery out they would have to do it and it would cost 55 dollars. So I pick up the battery take it to the store and they tell me that it is fine. So I take the battery back to the dealer and the service man says that they will not put that battery back in I have to buy a new one. I asked him if they could put it back in and I would take my car somewhere else . The next day they call and say the car is ready. I go to pick up my car and they want to charge me 60 dollars more for a core deposit. Core deposit for what I asked. She said she would take off my bill. Sounds like a money grab to me. Normally they wash your car for you this time they did not. Hmmm. Look at repairs when I get home and find that they destroyed my battery cover and left it. Did not even clean battery terminals. I had to pay them 55 dollars so I could take my battery to get checked and for them to destroy the cover and leave it. Maybe I wouldn't notice. Then I noticed that my car had been hit while in their care. Took back and showed them which they denied. Said there was nothing that they would do and the overcharge must have been a mistake. Said they would get me a new cover but do nothing about the damage. All new young service people there. I will not go back for sales or service anymore if this is the way that they treat a long term customer. . More

Amazing! Fast and excellent service. I Usually dread getting an oil change because of the wait time.However, I was in and out in under 30 minutes! Great service all around! I Usually dread getting an oil change because of the wait time.However, I was in and out in under 30 minutes! Great service all around! More

Dillon was great to work with Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. Had major engine issues and they were handled promptly and professionally. I was kept up to date on the progress of the repairs and offered a rental. More

Purchase of new lease Have always had good sales people at this dealership. They are professional and listen to the customer’s wants and needs. They get you the car you w Have always had good sales people at this dealership. They are professional and listen to the customer’s wants and needs. They get you the car you want and get you into it in a short time. They beat other dealerships prices by far! More

It was just fine My service experience was just fine didn't run to any problems except they didn't have the touch up paint that I needed for my car in stock and they h My service experience was just fine didn't run to any problems except they didn't have the touch up paint that I needed for my car in stock and they had to order it now I have to go back and pick it up when they call me that was the only inconvenience but other than that everything was just fine no problems have my oil changed no big deal More