Sterling Heights Dodge Chrysler Jeep Ram

Excellent service I did not have an appointment, however I told them the problems with the vehicle and they were able to get me in. It took about 2 hours, but since I d I did not have an appointment, however I told them the problems with the vehicle and they were able to get me in. It took about 2 hours, but since I did not have an appointment I was surprised at how quickly they were able to finish my vehicle. More

Oil Change. Loved all the team. Love Pat and his kindness Disappointed with interactions with Sal from past experience. He never followed up with the item at Loved all the team. Love Pat and his kindness Disappointed with interactions with Sal from past experience. He never followed up with the item at hand. More

Excellent Quick service. Kept me updated thru the process. Everyone was very friendly. Always listening to my needs as a customer. Very satisfied. Well done. Quick service. Kept me updated thru the process. Everyone was very friendly. Always listening to my needs as a customer. Very satisfied. Well done. Thank you for treating me right. More

Poor communication between employees Called 4/1 to verify recall parts were ready for appt at 8am on 4/2 and reg maintenance/oil chg could be done. Told YES! COME ON IN. Got there - part Called 4/1 to verify recall parts were ready for appt at 8am on 4/2 and reg maintenance/oil chg could be done. Told YES! COME ON IN. Got there - parts STILL need to be order!!!? Wth! They did oil chg and rotated tires. (They ripped apart my wheel lock pkg and used electrical tape to close it!!) I called 2x as soon as I drove home to ask the pkg be replaced-no one would pick up in svc. Told receptionist I needed to speak to svc manager. Still sat on hold indefinitely. 22 mile, one hour trip!! Not happy. I miss Anthony Turner! He was a trustworthy, fair guy! More

Needs Some Work All was good, my biggest complaint is that my vehicle on the inside is dirty. There is caked mud on the brake pedal, the instrument panel has fingerp All was good, my biggest complaint is that my vehicle on the inside is dirty. There is caked mud on the brake pedal, the instrument panel has fingerprints and dust all over it. The dashboard and the glove box are dirty. None of my settings were set, i.e., date, time, etc. I have been leasing vehicles for over 20 years and this is the first time coming to your dealership. I think you need to improve on how your vehicles leave your facility, we pay a lot of money and expect the vehicle to be "show room" quality upon receipt. Mine was not. More

Friendly staff. Oil change and tire rotation were done promptly. Vehicle check was done and no further service items were needed. Always wonder if they push additiona Oil change and tire rotation were done promptly. Vehicle check was done and no further service items were needed. Always wonder if they push additional service. Nice to know that they don’t More

Spectacular Experience We are very happy with the service and the above and beyond that John Spica did to make our process simple and efficient when we turned in one of our We are very happy with the service and the above and beyond that John Spica did to make our process simple and efficient when we turned in one of our leases. Overall experience... great great great. We will be back! More

2017 Challenger repair. I stopped by, made an appointment with the body shop for a panel repair. The job was done great, on time with great results. Great job, I'm immensel I stopped by, made an appointment with the body shop for a panel repair. The job was done great, on time with great results. Great job, I'm immensely pleased. I will recommend your shop to family and friends. More

Awesome Leasing Experience Second time leasing and was quick and easy. Pat Moseley is organized, knowledgeable, friendly and went above and beyond. Lot’s of options in stock. Gr Second time leasing and was quick and easy. Pat Moseley is organized, knowledgeable, friendly and went above and beyond. Lot’s of options in stock. Great Experience! More

Poor experience Overall bad experience. Unable to schedule appointment. Customer service was rude. At one point when I asked a cost of something I was told “don’t wor Overall bad experience. Unable to schedule appointment. Customer service was rude. At one point when I asked a cost of something I was told “don’t worry about it”. Would not recommend this place and I will never go back there for service. More