Sterling Heights Dodge Chrysler Jeep Ram

Could not be happier with my experience. Kevin and Jason were most helpful keeping me informed of progress of the repair process. Kevin and Jason were most helpful keeping me informed of progress of the repair process. More

Steve was extremely pleasant, informative and patient as we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the w we worked together to figure out how to use the Navy Federal Voucher. Steve went the extra mile to ask management to price match the vehicle to the website price. Steve walked me thru setting up the Jeep connect accounts and took the time to show me the features of my vehicle. Steve called to check on me a few days later and when I returned to bring the title, he was just as pleasant and engaging as when he sold me the car. Sometimes salespeople change demeanor after the sale is complete, but Steve did not. He is young, professional and savvy, I highly recommend him to anyone looking to buy a vehicle! It was a complete joy working with Steve! More

It was very easy working with Chris. He took the time to understand what we were looking for, matched us up with the right vehicle, made our lease turn-in process exceptionally easy, an He took the time to understand what we were looking for, matched us up with the right vehicle, made our lease turn-in process exceptionally easy, and had the paperwork ready when I arrived at the dealership. This was the easiest car buying experience that I can remember! More

Chris DeMartino took the time to show me options of cars I was interested helped me get the car I wanted. He also went above and beyond to explain extra options I wanted and the warranties. I was very comfo I was interested helped me get the car I wanted. He also went above and beyond to explain extra options I wanted and the warranties. I was very comfortable talking to Chris. He is a great salesman. More

Very professional. They really cared about my business. I was very satisfied with my experience at SHCJ. They really cared about my business. I was very satisfied with my experience at SHCJ. More

Chris was great and very likeable and professional. I will definitely recommend him to anyone! I will definitely recommend him to anyone! More

Chris DeMartino did an excellent job in assisting us in evaluating vehicles and making a good selection to meet our needs. evaluating vehicles and making a good selection to meet our needs. More

I’ve been using this dealer for many years and have always got excellent service especially from the best salesman ever Chris Demartino! I would recommend this dealer to anyone that I know. always got excellent service especially from the best salesman ever Chris Demartino! I would recommend this dealer to anyone that I know. More

Had a rattle in the rear that did not exist prior to an oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they sa oil change. Called and were told it was normal. It kept happening and were told by friend it was not normal so we called back and this time they said it wasn't normal and to bring the car back. We did and they said the bracket holding the exhaust sensor was loose and they put a screw in to hold it. Few hours later, rattle again and this time engine light. Called back and were told they didn't actually do anything, they just looked to see what the noise could be. Looked underneath the car ourselves to find someone wrapped a wire around the sensor and bracket. Call back and this time they say yes they did do that but they did it as a goodwill gesture because it was already that way and that it must have been done during work we had done over a year prior to that. So something we had done over a year prior that had not given us any problems, that suddenly became a problem right after an oil change at their dealership, then being told different things at every conversation until being told hey guess what, we jacked the car up ourselves, and by then well yeah they did that but it wasn't their fault.... nah. By their own admission they were the last entity to touch that sensor, and did so without our knowledge or consent. Why are you going to do something like that if you didn't break it to begin with? At the very least, why wouldn't you be honest about what you did instead of not admitting it until they owner tells you what they see? I've never had this type of experience with an automotive service department before and even now a month later I'm still floored at the fact that not only did they do something to our car without our knowledge and consent, they lied more than once about what they did and then tried to pass the blame off. The only reason we went here for service was because we had a great sales experience last fall but absolutely never again will we do any business here. More

I was disappointed that the sales department didn't pick up the phone to talk with me. They just texted back and forth. up the phone to talk with me. They just texted back and forth. More