Sterling Heights Dodge Chrysler Jeep Ram

Horrible customer service Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told the Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told they don’t accept appointments and would have a two hour wait. On top of that, I went in to the showroom to look into leasing a new vehicle as mine is ending soon. Was handed of to Sales person John Spica. This was by far the worst encounter with a sales person I’ve ever had. John was rude, explained nothing (besides that he’s been in the business for a long time), and was zero help. I was inquiring about an email I received from that location. John spoke down to me like I knew absolutely nothing. He asked me very rudely, So what are you trying to accomplish,” after I spent the last ten minutes explaining my exact situation. I inquired about a Jeep Compass Trailhawk and John told me that they don’t exist and he had never saw one, I had to pull up the model on my phone. I can accept being told you’re not able to get me into the vehicle I’m looking for at my price point, but not when it done so in a rude, demeaning fashion. I will certainly not be returning to Sterling Heights CDJR for service or for sales. More

Gary made the experience awesome!! Because of the great service that I received! Gary went above the call of duty, to make the a very pleasant experience for my family. Thank you so mu Because of the great service that I received! Gary went above the call of duty, to make the a very pleasant experience for my family. Thank you so much Gary!! More

Oil change Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not happy seems excessive. More

unsure It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and no one would pick up the phone, very frustrating. When I finally got through I learned it was done, when I do not know, and he said he was surprised no one contacted me that is was. They found no leaks so I am not sure if I am happy about that so I keep cardboard under my car to see if it had stopped. When I picked up my car it took 20 minutes to get it, not sure why ( took it to the service desk to ask why it is taking so long and someone had to be told to get it).When I got the car it was filthy from sitting and not understanding why they could not wash it since it had been they since Monday and got it Thursday night. :( More

Great customer service! I appreciate the staff! They are very helpful instead of pushy like some dealers. I would definitely recommend this dealer to my friends and family! I appreciate the staff! They are very helpful instead of pushy like some dealers. I would definitely recommend this dealer to my friends and family! More

Leasing a new car John was friendly and listened well to what we wanted. He was flexible in working with our different schedules. We are and will continue to be repeat John was friendly and listened well to what we wanted. He was flexible in working with our different schedules. We are and will continue to be repeat customers. More

New lease The salesman was great and has a sense of humor to match. He gave the best deal of the 3 quotes that I sought. I plan to go back in the future. The salesman was great and has a sense of humor to match. He gave the best deal of the 3 quotes that I sought. I plan to go back in the future. More

Service is alwasy good at SHD had an issue with a charge that I was not made aware of and when i contested it, James was great to remove it... Great Customer Service... had an issue with a charge that I was not made aware of and when i contested it, James was great to remove it... Great Customer Service... More

Vey helpful Steve was very helpful in finding a new lease in my price range. He took the time to look and also stayed in contact with me throughout the whole proc Steve was very helpful in finding a new lease in my price range. He took the time to look and also stayed in contact with me throughout the whole process. The service department throughout the last couple years has also been very helpful. More

Waste of time I brought my car in for a rattling noise. I had set an appointment and when I came in I was told it was going to be a couple days... I was kind of con I brought my car in for a rattling noise. I had set an appointment and when I came in I was told it was going to be a couple days... I was kind of confused, but whatever. The service lady Mary insisted I told her where the noise was coming from, but I am not a mechanic so I did not know. After my car being in the shop for a week, I called asking the status of it. They said “oh it’s done. They didn’t find anything, you can come get it”. I go in and Mary tells me again they couldn’t find anything and if I hear the noise to come back. As soon as I drive off the lot, I hear the noise. I’m not even sure at this point if I bring it back? I’m sick of wasting my time with this dealership. Would Not recommend More