Sterling Heights Dodge Chrysler Jeep Ram

My Service Writer Wafaa was wonderful, I enjoyed my service Everyone from start to finish was very polite I was shopping for a service dept and I found mine. I will return for all my service Everyone from start to finish was very polite I was shopping for a service dept and I found mine. I will return for all my service More

Up front about cost I liked that I could get info over the phone. Didn’t have to play the game that most dealerships play by making you come in to get accurate pricing. I liked that I could get info over the phone. Didn’t have to play the game that most dealerships play by making you come in to get accurate pricing. More

Terrible customer service There was no communication about my vehicle the whole time. I scheduled an 9:30am appointment and did not get my vehicle until 4pm the next day. I had There was no communication about my vehicle the whole time. I scheduled an 9:30am appointment and did not get my vehicle until 4pm the next day. I had to call multiple times before even being told what was taking so long. Also I have a warranty on my tires and when I asked about it they told me I have to go to the dealership I bought it from in order to get the warranty coverage. Which when I went there found out that was a bunch of nonsense that y’all just didn’t want to take the time to do it. So now I’m working on a week trying to fix a bubble in my tire. Very unprofessional. More

average I am giving giving a three-star rather than five-star review for a couple of reasons: 1. I made a 10:00 a.m. appointment for an oil change, tire rot I am giving giving a three-star rather than five-star review for a couple of reasons: 1. I made a 10:00 a.m. appointment for an oil change, tire rotation, and uConnect concern. When I arrived I was told it might take a couple hours, and I was fine with that. I didn't leave the dealership until 1:30 (3-1/2 hours later), and that was only after I went to the Cashier's office to check on the progress of the service, at which point I found out my car was ready. A 3-1/2 wait is unacceptable without someone me know the wait time was going to be extended. 2. The announcement speaker in the customer waiting room is hardly audible. It was at the same level the last time I was there for service, and I had mentioned it to customer service at that time. I mentioned it again this time, and the cashier acknowledged that she knew, people have told her, and it can be adjusted. That is an easy fix and customers should not be straining to hear their names. 3. The service tech I dealt with when I arrived was extremely personable, competent and helpful (I don't know her name). More

Oil chmage My experience was good, no complaints. Was in and out within an hour, service was good. The Rochester hills chrysler dealership always washed my car a My experience was good, no complaints. Was in and out within an hour, service was good. The Rochester hills chrysler dealership always washed my car after an oil change so that would be cool if Sterling Heights could too More

Still waiting on a call back I have called 5 times and no one has returned my call. My car screen is still not working. My speakers still sound blown. I have left several messages I have called 5 times and no one has returned my call. My car screen is still not working. My speakers still sound blown. I have left several messages and voicemails and still no call back. More

Quick check in and fast service I only had a recall to have fixed on my RAM. It took only one hour and the check in and out procedures were quick. Everyone was very friendly, espec I only had a recall to have fixed on my RAM. It took only one hour and the check in and out procedures were quick. Everyone was very friendly, especially Wafaa, my service agent. More

Fast and friendly Tim went out of his way to make sure I was getting a car I would love! I appreciate all the time and dedication Tim had to ensure my happiness. I was Tim went out of his way to make sure I was getting a car I would love! I appreciate all the time and dedication Tim had to ensure my happiness. I was very pleased that the paperwork and steps to pick up my car was streamlined and flawless. Tim was unable to be there at the time I picked up my car, but Jay was more then polite and helpful. They are truly a great team! More

Great customer service Sam was extremely friendly, helpful, and made sure to keep me informed through out the car buying experience. He even started looking into a lease for Sam was extremely friendly, helpful, and made sure to keep me informed through out the car buying experience. He even started looking into a lease for my sister at the closing. He is a great salesman and I appreciate his help. More

Excellent I showed up randomly on a Saturday morning and from the time I pulled my car into the service area I was promptly greeted, my issues discussed and the I showed up randomly on a Saturday morning and from the time I pulled my car into the service area I was promptly greeted, my issues discussed and the repair process started which included a potential tire replacement and a recall. They were able to repair my tire without replacing it which saved me additional time of having to chase down an insurance reimbursement check. I have taken cars to various dealerships for repairs over the years and some have been very frustrating to say the least but this trip went exceptionally smooth and easy. More