Sterling Heights Dodge Chrysler Jeep Ram

Attentive customer service! Sal was great! His focus was on what I asked for and nothing else! He got me into a great car that I could afford, as well as really enjoy! My husban Sal was great! His focus was on what I asked for and nothing else! He got me into a great car that I could afford, as well as really enjoy! My husband and I were very pleased with the experience! More

Watch your bill I brought my car in for service on 06/24/2019. The oil was leaking and I wanted the spark plugs changed and the brakes checked along with three recall I brought my car in for service on 06/24/2019. The oil was leaking and I wanted the spark plugs changed and the brakes checked along with three recalls. When I sat down with the service writer Wafa I told her the issues and she wrote me up. I also presented a 10% off service coupon to her at the time of write up. Later that evening they called and said my truck was ready. They fixed the oil leak ( just a loose oil filter) but nobody called earlier and asked if I wanted the oil changed since its close to being ready for a oil change. It would have been an easy sale since it was already there being serviced but oh well. When I went to pick it up they told be to go see the cashier and I was all set. When she handed me the bill it didn't show the 10% off. I asked her and she looked in her computer and said ya it doesn't show it but she would go asked the service manager Victoria. I could see Victoria in her office interviewing someone at the time. She quickly looked at the paper and said yep the 10% in there and the cashier came back and said Victoria said its in there and that's the price. I said I find it hard to believe that you don't see it in the computer and I don't see it on the paperwork but she can see it somehow that fast. The cashier asked if I wanted to wait to speak to Victoria and I said yes I will wait. After like 15 minutes Victoria was still doing her interview so the cashier told her I was still waiting to speak to her. Victoria then told the cashier to go get one of the service writer guys for me to talk to him. I talked to him and he said he would be write back. He went out to the service lane and came back and guess what he took the 10% off like $65.00. If I would have taken Victoria word for it I would have been out $65.00. It starts at the top and if this is the type of management you have there then I wont be doing business with you. Its not the money its the principal. I cant work with a company I cant trust. More

Jeep coverage was first told to me then day later was not. I had a defective seal on my back Jeep window with less than 30,000 miles. I always keep Jeep in garage. I was first told it was covered, so I left me I had a defective seal on my back Jeep window with less than 30,000 miles. I always keep Jeep in garage. I was first told it was covered, so I left me Jeep there for day, then was called and told no coverage and the seal had to be ordered with a complete new window costing me over $700 !!! More

Services paid for but not done I paid for maintenance plan which includes a tire rotation which was not done. I’ve sent 2 texts with no response. Looking for a refund or to have my I paid for maintenance plan which includes a tire rotation which was not done. I’ve sent 2 texts with no response. Looking for a refund or to have my tires rotated More

Just enough Though the actual repair was accomplished, I speak to others whom have GM products and Ford products, the pointed out that when they bring their vehic Though the actual repair was accomplished, I speak to others whom have GM products and Ford products, the pointed out that when they bring their vehicles in for an oil change, they do a ten point inspection and top off fluids and rotate the tires, especially the ones with leases, as mine is. Its still your car, so you would think you would want your car maintained in top shape, Also a a nice touch there cars get washed. None of these niceties happened in my case. I brought the car in 3 recalls were looked at and the oil was changed That's it...... More

Quick and easy service. Traded in my Ford F-150 and leased a new Ram 1500. Bryan was easy to work with. Love the new truck. service. Traded in my Ford F-150 and leased a new Ram 1500. Bryan was easy to work with. Love the new truck. More

Simple and Informed Bruce was very easy to talk with and at no point did I feel he was simply there to complete a sale. He explained the leasing process and went over all Bruce was very easy to talk with and at no point did I feel he was simply there to complete a sale. He explained the leasing process and went over all the new features on our Ram. My wife was very pleased with the experience we had that we didn't hesitate to visit Bruce again when we leased our Jeep from him. More

Compass Lease The salesman, Chris, was very friendly and helpful. Very grateful the vehicle was on the lot do I didnt have to wait long for my new car. The salesman, Chris, was very friendly and helpful. Very grateful the vehicle was on the lot do I didnt have to wait long for my new car. More

Oil Change / Tire Rotation on Ram 1500 I scheduled a morning appointment for my first oil change and tire rotation on my 2019 Ram 1500. Dillon in the service department was very friendly a I scheduled a morning appointment for my first oil change and tire rotation on my 2019 Ram 1500. Dillon in the service department was very friendly and helpful. In less than an hour the service was completed. I was very happy at how quickly this was done. While I was in the waiting area an employee asked if I needed a shuttle ride to home, work, etc. I didn't need it, but felt it was a nice gesture. Thank you Dillon in the service department for a job well done. More

Quick Easy got exactly what I wanted My Salesman Chris Bressler was by far the easiest salesperson I have ever worked with and Got exactly what I wanted highly recommend Sterling Heights My Salesman Chris Bressler was by far the easiest salesperson I have ever worked with and Got exactly what I wanted highly recommend Sterling Heights Dodge and Make your next new vehicle purchase through Chris Bressler! More