Sterling Heights Dodge Chrysler Jeep Ram

Oil should NOT be smeared inside my truck! I visited this dealer to have my trucks oil changed. I mainly would go to this location because of how close it is to my house. However over the years I visited this dealer to have my trucks oil changed. I mainly would go to this location because of how close it is to my house. However over the years every time I drive in they seem to be upset/ annoyed because I don't have an appointment scheduled for an oil change. Knowing this I tend to call and make an appointment most of the time the phone goes unanswered for an extended amount of time. On this last time when I received my key from the cashier it was shiny because of all the oil it was covered in. I kindly asked the cashier if she had some sort of lysol wipe. She kindly gave me one and was shocked to see how oily the key was. When I walked out into my truck that to had been covered in oil. The steering wheel had oil completely smeared all over with oil, shifting knob, volume knob, center council, drivers door and latch. I walked back into cashier and explained the situation and that asked for more wipes to clean the inside of my own car. A guy from the back of cashier office seemed concerned and in disbelief so he came out and agreed this was unacceptable. He wiped most of it off. The wipes were almost black by the time he was done. I still had to go home and clean it off better. The inside of my truck still has an oil scent to it after almost a week. The windshield sticker is still stained from where that was put on. Another thing I have noticed is this dealer continues to lie about the car wash door being broken. That they don't have a working car wash because the door randomly locks while a car is inside. At least be honest to your customers if you don't want to take the extra step in simply running a car into a car wash then say that. You clearly have a working car wash since the cars that are being sold on a daily basis are being sold freshly washed. More

Great service!!!! I have been working with Gary for a couple of years now and I am so happy that I was introduced to him, He knows exactly what I need and makes sure I I have been working with Gary for a couple of years now and I am so happy that I was introduced to him, He knows exactly what I need and makes sure I am completely satisfied with my vehicles. He is always pleasant and doesn't rush me into any decisions. It's hard to find such caring individuals these days but Gary is certainly one of them. I will definitely be coming back! More

Great service. Great prices. Overall easy and great experience. Never had to call. Always received updates regarding my deal. Very informative about the vehicl Great prices. Overall easy and great experience. Never had to call. Always received updates regarding my deal. Very informative about the vehicle and its accessories. More

Horrible By far one of the worst service centers I have ever been to not professional at all regret ever leaving parkway should of stayed there at least they g By far one of the worst service centers I have ever been to not professional at all regret ever leaving parkway should of stayed there at least they gave respect only nice person was my salesman More

Pleased Communication was great and made me feel like I was valued. Took the time to search for the vehicle I wanted. Made sure I got a good price. Communication was great and made me feel like I was valued. Took the time to search for the vehicle I wanted. Made sure I got a good price. More

Very satisfied Chris Bressler Was very friendly and very knowledgeable. I would go through him again and highly recommend him. He made our experience very quick and Chris Bressler Was very friendly and very knowledgeable. I would go through him again and highly recommend him. He made our experience very quick and painless. The fastest and best experience I’ve ever had getting a new car. More

Great service My wife's Jeep had a recall which caused it have issues. I called a few other closer dealerships and none of them could squeeze it in in such sort not My wife's Jeep had a recall which caused it have issues. I called a few other closer dealerships and none of them could squeeze it in in such sort notice. I talked to Trevor at Sterling Heights and he said bring it on by and we will get it fixed asap. They did a great job and kept my wife's car in the road. Thank you More

second times a charm It took a week before my vehicle was even looked at after dropping it off. This was the second time in for the same problem. It took a week before my vehicle was even looked at after dropping it off. This was the second time in for the same problem. More

recall Had my vehicle for an hour and twenty minutes and then told me they don’t have the part to fix it could have told me that when I made the appointment. Had my vehicle for an hour and twenty minutes and then told me they don’t have the part to fix it could have told me that when I made the appointment. More

Very good. Had a very good experience. My salesman Ron Bozimowski was very helpful and courteous. He took care of everything and made the transaction very friend Had a very good experience. My salesman Ron Bozimowski was very helpful and courteous. He took care of everything and made the transaction very friendly and helpful. This is my second car from SHDCJ and I will recommend them to my family and friends. More