Sterling Heights Dodge Chrysler Jeep Ram

Disorganized When we arrived and talked to the service Rep, he had to talk to employees several times. It seemed like they they didn't know what was going on and t When we arrived and talked to the service Rep, he had to talk to employees several times. It seemed like they they didn't know what was going on and the rep was irritated. They also didn't call us when the car was finished, we had to call the service center. When we picked up the car it seemed like the employees didn't fully understand what was going on and it took awhile for them them to retrieve out vehicle. More

Bill Reed rocks! I stopped at Sterling Heights Dodge Chrysler Jeep Ram on a whim. I was just tossing the idea around about a new vehicle. Bill was amazing! I didn't fe I stopped at Sterling Heights Dodge Chrysler Jeep Ram on a whim. I was just tossing the idea around about a new vehicle. Bill was amazing! I didn't feel like he was trying to sell me something or your that he was your typical overbearing salesperson. He made me feel right at home. If not for Bill and his patience with me changing my mind multiple times, I probably wouldn't have leased this Ram. More

Wouldn't return contact after they failed to fix my vehicle I originally left my car with them for a full week while they said they were waiting for parts to fix my vehicle. After I got my vehicle back, I found I originally left my car with them for a full week while they said they were waiting for parts to fix my vehicle. After I got my vehicle back, I found that it had not been repaired. So, when I got a text from the customer service person I dealt with saying she hopes I'm satisfied with my service, I replied to tell her that the problem was still there, and the car had not been fixed, so it needed to come back. She replied that they'll 'have to diagnose it first'. I responded with "It was already there for a week. You supposedly already diagnosed and fixed it, but it's not fixed." She never replied, never scheduled the car to come back, etc. I replied several more times asking to bring the car in, with no reply from her. I had to come into the dealership in person to speak to a service manager. Even then, they didn't really care about the employee ignoring the customer. Bad way to do business. More

Great experience Sterling Heights Dodge and salesman Sal Viviana gave me a great deal and were great to work with and I would definitely recommend them to anyone looki Sterling Heights Dodge and salesman Sal Viviana gave me a great deal and were great to work with and I would definitely recommend them to anyone looking for a great deal. More

Mark was extremely helpful Mark sold us the car over the phone with knowledge on everything we needed to know regarding the Pacifica. He was extremely helpful from start to f Mark sold us the car over the phone with knowledge on everything we needed to know regarding the Pacifica. He was extremely helpful from start to finish. More

The best dealership ever They have the best deals for the best cars. Upon arrival I was greeted. They made me feel like I was family. Great dealership. Great people They have the best deals for the best cars. Upon arrival I was greeted. They made me feel like I was family. Great dealership. Great people More

Lease of new 2019 Jeep Grand Cherokee Limited Chris DeMartino was by far the most professional sales person we have had the pleasure to deal with. We have purchased Jeeps from other dealership Chris DeMartino was by far the most professional sales person we have had the pleasure to deal with. We have purchased Jeeps from other dealerships ,but Chris stands out with his vast knowledge of the automobile. We communicated what we wanted and Chris went to work and made it happen. We will be recommending Chris and the dealership to anyone interested in purchasing a fantastic ride. Ron and Toni S. More

Joe did a great job! Excellent experience. Everything Was on time and and well communicated by Joe and the staff. I will recommend family and friends to Joe and your d Excellent experience. Everything Was on time and and well communicated by Joe and the staff. I will recommend family and friends to Joe and your dealership. More

Awesome experience Sales Rep Gary R. Was very professional, knowledgeable and caring. He made it happen. Thank you I love my Jeep Compass. Will send you referrals. Sales Rep Gary R. Was very professional, knowledgeable and caring. He made it happen. Thank you I love my Jeep Compass. Will send you referrals. More

Amazing John Spica Did everything he could to get me the best price to make sure I was approved and got everything that I wanted. He got me the exact car I wa John Spica Did everything he could to get me the best price to make sure I was approved and got everything that I wanted. He got me the exact car I was looking for in the price range I wanted. And worked with my on the down payment and service fee. This place goes above and behind you get you behind the wheel. He worked up until the time they closed to get me in my car and get me on the road. I would recommend this dealership and especially John Spica he’s amazing and this dealership is outstanding!!!!! More