Sterling Heights Dodge Chrysler Jeep Ram

new truck was referred to this dealership by a co worker and successfully walked out of there with a new Ram pickup truck for my son. We are extremely pleased w was referred to this dealership by a co worker and successfully walked out of there with a new Ram pickup truck for my son. We are extremely pleased with the vehicle so far and the treatment we received by the dealership and the salesman. More

They went to bat for me! I bought a brand new Jeep Wrangler off the lot in December of 2017 from a different dealer and it always seemed like the motor fan was coming on too m I bought a brand new Jeep Wrangler off the lot in December of 2017 from a different dealer and it always seemed like the motor fan was coming on too much and the temp gauge would go up but then come right back when the fan engaged.. It never overheated, never had a check engine light or code flash... Then suddenly it blew the seams out of the radiator so I replaced it at Belle Tire, yet still had the same issue with the fan. So this time I took it to Sterling Heights Jeep. They replaced the thermostat which they said just fell apart in their hands. Still didn't solve the problem so I took it back in and they did a block test. The engine failed the block test and as it turns out had a crack allowing exhaust into the coolant. The Jeep had almost 70,000 miles on it and was outside the 60,000 mile power train warranty. Instead of trying to blame us on overheating the vehicle, they noted the history, the lack of codes, the fact that it had never overheated and went to bat for me with Chrysler. Victoria (the service manager at the dealership) was instrumental in getting all the facts to Chrysler and pushing for a positive decision to cover it under the warranty even though it had expired. I also have to give a shout out to Dillon who not only took care of me over that time period, but kept me in the loop about what was going on and set me up with a loaner while they sorted it out. They have earned my loyalty! More

Great customer attention The staff is friendly and willing to work with you, they will go out of there way to find the vehicle that fits your needs. The staff is friendly and willing to work with you, they will go out of there way to find the vehicle that fits your needs. More

Great experience Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. More

Great experience Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank you for the effort. More

Great!! Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for a new car. More

Service Trevor was Very rude he hung up the phone on my face as well stated me as “dude” then sir as a customer I am Trevor was Very rude he hung up the phone on my face as well stated me as “dude” then sir as a customer I am More

new lease original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. Bad phone system ??? . new lease. More

Another great experience at Sterling Heights Dodge Gary was great to work with, as always. I've been dealing with Gary for over 15 years and it's always a pleaure leasing a vehicle. Gary was great to work with, as always. I've been dealing with Gary for over 15 years and it's always a pleaure leasing a vehicle. More

Not Good Took my car in on 7-15 for warranty work as the GPS and the SOS functions were not working. Said the car needed a new radio which was ordered. I said Took my car in on 7-15 for warranty work as the GPS and the SOS functions were not working. Said the car needed a new radio which was ordered. I said they could keep the car till the radio came in. On 7-22 service called and said the car was ready for pickup Came in on 7-23 to get car and radio and SOS still didn't work. Asked if the radio had come in the cashier said no. I said has the radio been ordered didn't know. The service receptionist said it had but I would have to call in to see the status of the order. Went home tried to call in and no answer the dealership phone lines were down. Called the next day and service said they would check on the status of the radio and call me right back. 3 hours later called again and was told they were too busy to check but would call back. 4:30 called back and they checked and told me the radio had been ordered but was on back log and might be in on Friday 7-26. I'll bet no radio tomorrow and it will still be backed ordered. More