Sterling Heights Dodge Chrysler Jeep Ram

Great experience Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. Service adviser Tyler was working extremely hard and professional at the same time. Very rare to see now a days but he did his job great. More

Great experience Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank Excellent location for convenience and access for me and my family. Vehicle delivered on time and prepared, prepped and clean to take delivery. Thank you for the effort. More

Great!! Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for Everything that took place during process of getting the vehicle was great! I definitely would recommend this dealership to anyone that’s looking for a new car. More

new lease original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. original phone contacts did not return on a timely basis. called sales manager and sales person and left.messages to return calls. Bad phone system ??? . new lease. More

Another great experience at Sterling Heights Dodge Gary was great to work with, as always. I've been dealing with Gary for over 15 years and it's always a pleaure leasing a vehicle. Gary was great to work with, as always. I've been dealing with Gary for over 15 years and it's always a pleaure leasing a vehicle. More

Not Good Took my car in on 7-15 for warranty work as the GPS and the SOS functions were not working. Said the car needed a new radio which was ordered. I said Took my car in on 7-15 for warranty work as the GPS and the SOS functions were not working. Said the car needed a new radio which was ordered. I said they could keep the car till the radio came in. On 7-22 service called and said the car was ready for pickup Came in on 7-23 to get car and radio and SOS still didn't work. Asked if the radio had come in the cashier said no. I said has the radio been ordered didn't know. The service receptionist said it had but I would have to call in to see the status of the order. Went home tried to call in and no answer the dealership phone lines were down. Called the next day and service said they would check on the status of the radio and call me right back. 3 hours later called again and was told they were too busy to check but would call back. 4:30 called back and they checked and told me the radio had been ordered but was on back log and might be in on Friday 7-26. I'll bet no radio tomorrow and it will still be backed ordered. More

I walked in and got what I wanted Thanks to Steve Chaffin for hearing me! Literally got everything settled within 4 hours and I drove home in my new 2019 Dodge Ram 1500 4x4 - I LOVE M Thanks to Steve Chaffin for hearing me! Literally got everything settled within 4 hours and I drove home in my new 2019 Dodge Ram 1500 4x4 - I LOVE MY TRUCK!! More

Nice experience Very friendly. Explained everything well. If there was any type of error or miscommunication. He quickly responded and resolved the issue. Very fair a Very friendly. Explained everything well. If there was any type of error or miscommunication. He quickly responded and resolved the issue. Very fair and honest staff. More

Slow, no communication. Expect to wait longer than advised. Was told an hour and a half. Was there 2 hours and forty minutes. Wasnt updated of progress and it was taking so Expect to wait longer than advised. Was told an hour and a half. Was there 2 hours and forty minutes. Wasnt updated of progress and it was taking so long. NOT an "express" oil change experience. Can't make appointment either. More

Fast & efficient They got me in right away for an oil change, tire rotation & 2 recalls told me it would be about an hour & had it done on time. Very friendly workers. They got me in right away for an oil change, tire rotation & 2 recalls told me it would be about an hour & had it done on time. Very friendly workers. More