Sterling Heights Dodge Chrysler Jeep Ram

Rear window repair I stopped by the dealer to schedule an appointment for repair of my rear defroster. I scheduled an appointment for ten days later. I showed up for m I stopped by the dealer to schedule an appointment for repair of my rear defroster. I scheduled an appointment for ten days later. I showed up for my scheduled appointment and the female service writer never scheduled it. I was told by same female service writer they were too busy to fit me in, so a new appointment was scheduled for the following week. Upon arrival for my appointment I worked with a different service writer (James) and he was great (very professional and knowledgeable). My repair was completed in about a week. The glue they reattached my defroster with is already coming off so I will have to go back. The rental car they provided was an embarrassment for the dealership. Dirty dose not begin to describe the condition inside and out. The vehicle smelled like a combination of ash tray and dirty feet. I wiped down the interior to keep from getting my suit dirty. More

Awesome staff people They solved a lot of doubts and they have too much experience than other dealers, it was different for me because I’m foreign (Not American), I fully They solved a lot of doubts and they have too much experience than other dealers, it was different for me because I’m foreign (Not American), I fully recommend them. More

No gas Thought it was crazy to buy a new car and it didn’t have a full tank of gas. Basically had to leave the dealership and go to the gas station. First Thought it was crazy to buy a new car and it didn’t have a full tank of gas. Basically had to leave the dealership and go to the gas station. First time not getting a car from Ford. I always had a full tank of gas. I was very unhappy about it. That should be standard on every new car. Bad policy not to fill the tank up. Had the car for 2 weeks and I’m still mad about that. More

Honest and detailed. The sales team was extremely helpful and detailed. My particular sales person was honest and forth coming about all the fine print. Overall quick and The sales team was extremely helpful and detailed. My particular sales person was honest and forth coming about all the fine print. Overall quick and painless experience. More

Worst oil change experience ever! It took 2 hours to get my oil changed! I ended up being late for work because of it. If they would’ve told me from the beginning it was going to be It took 2 hours to get my oil changed! I ended up being late for work because of it. If they would’ve told me from the beginning it was going to be that long, I wouldn’t have stayed. They seemed more into trying to sell me stuff than trying to complete the job. I used to go to the Roseville one and they were quick, friendly & not just after my money! I won’t go back here. More

work done right The work was done right except when it came to the complaint of wind noise from my sunroof airdam, the answer was you have to live with it.... really The work was done right except when it came to the complaint of wind noise from my sunroof airdam, the answer was you have to live with it.... really not what you want to hear. More

Quick and Hassle free Ram lease Spent less time leasing my desired truck than time waiting for Sales help at another dealer. Salesman was brutally honest and didn’t try to push any u Spent less time leasing my desired truck than time waiting for Sales help at another dealer. Salesman was brutally honest and didn’t try to push any unwanted products or services. Left feeling very satisfied without any doubts about the transaction. Will definitely return for next lease or purchase. More

Not an honest man He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the featur He refused to have service work on my car due to the fact I was not comfortable with the 2 salesmen that I went with ! He also told me that the features that aren’t working on my vehicle are not that important! So discriminating not fixing my vehicle knowing it’s a electrical issue and me and my daughter are in danger ! And they false advertise ! More

Excellent Body Work with One Tiny Improvement Recommended The body shop did a terrific job repairing scratches on hood, fenders, and windshield of my 2019 Compass Trailhawk. I arranged w/Matt to drop off the The body shop did a terrific job repairing scratches on hood, fenders, and windshield of my 2019 Compass Trailhawk. I arranged w/Matt to drop off the vehicle on a Saturday with service department (body shop isn't open on Saturdays) and told body shop crew I expected to pick it up following Saturday, because I would be out of town on a business trip. I left my cell number and my husband's cell number in case they wanted my husband to get it early. When I hadn't heard anything by Friday, I called to check. I spoke with Doug, who said it wasn't ready. When I expressed concern and said I could borrow a car Monday and would appreciate it if they could get mine done by Monday afternoon, he promised to check. He was very thorough and called me back three times to make sure the dealership kept its new goal of returning the car to me Monday. It was ready when I arrived Monday afternoon. It was very clean and looked good. The only thing the dealership could have done better was call me when they received my car and given me a timeline then. More

Great Service Department Needed to install a receiver on my Ram 1500. They had the part within 24 hours. When I came in, they had it finished in just an hour. Trevor was gre Needed to install a receiver on my Ram 1500. They had the part within 24 hours. When I came in, they had it finished in just an hour. Trevor was great in handling my service need, along with Jeff, Parts Manager and Victoria, Service Director to be sure everything else went smooth. Thanks. More