Sterling Heights Dodge Chrysler Jeep Ram

I love this dealership! James Halsey was great to work with! There is a reason I only go to one dealer. This dealer must only hire the best of the best. From the service department to the sales floor. I d There is a reason I only go to one dealer. This dealer must only hire the best of the best. From the service department to the sales floor. I don't normally leave reviews, but as a business owner I do appreciate when I see another well oiled machine so to speak. I have never walked in the door at this location without being greeted within seconds. All work I get done on my vehicles is top notch and expertly done. T The leasing and purchasing here is unlike other places, in the fact that you get exactly what you want. Listening seems like a key factor here. James Halsey drove me to look at some vehicles that were in inventory but not at the dealer, and on an out-lot. I told him it was unnecessary, but he assured me it was no big deal and we looked at several options. When salesmen do not act rushed, and short on time (even though we know they are) then you know you are dealing with a true professional. Great place, great deals, great brand. Nothing more to say. More

One phone call to sales Chris DeMartino got to work right away asking the right questions. When I arrived at the dealership he greeted me with a smile and showed me the truck Chris DeMartino got to work right away asking the right questions. When I arrived at the dealership he greeted me with a smile and showed me the truck that was about to arrive at the dealership. Looking at the window sticker I about fell over. I received a generous trade allowance and through Chris hard work got the deal on the truck I was dreaming about. Very happy with my experience More

New Lease My experience at SHDJ was very positive. I will go back to for my next car purchase for Joe. He was very professional and courteous. I give him and th My experience at SHDJ was very positive. I will go back to for my next car purchase for Joe. He was very professional and courteous. I give him and the dealership 5 stars. More

Mediocur service department at best. It took almost a month to replace a defective radio system in my Chrysler 300 and when I finally got it back the Siriusxm and the Sirius Guard needed It took almost a month to replace a defective radio system in my Chrysler 300 and when I finally got it back the Siriusxm and the Sirius Guard needed activation which the service tech should have done. I activated the Siriusxm with no problem but it took 3 days of calling Sirius Guard and threating to cancel my subscription before they gave me instructions on how to reset/reboot the radio. Everything is now working but I wonder if the old radio would have worked if the tech had rebooted the radio. I like the Chrysler 300 and the sales staff when I purchased the car was excellent. However your service department mediocre at best and needs a lesson in custome care. More

Review Had a great experience with JoeClement. He was informative and everything was smooth and efficient. No pressure. Great job. Love my Pacifica. Thank yo Had a great experience with JoeClement. He was informative and everything was smooth and efficient. No pressure. Great job. Love my Pacifica. Thank you Joe! More

Oil change Had to wait to long for oil change. They discouraged me from getting the service but I stayed since I drove and hour to get to this location. Rea Had to wait to long for oil change. They discouraged me from getting the service but I stayed since I drove and hour to get to this location. Really need to bring appointments back. I was told no appointments taken More

Great and smooth experience Gary Riashi was a wonderful salesman. A Jeep was a whole new experience for me and he made the transition very easy and uncomplicated for me. Would h Gary Riashi was a wonderful salesman. A Jeep was a whole new experience for me and he made the transition very easy and uncomplicated for me. Would highly recommend him!! More

NEW COMPASS I was interested in a new vehicle. only thing negative was there were lot of salespeople but only one who even paid attention to us (Female, Older pe I was interested in a new vehicle. only thing negative was there were lot of salespeople but only one who even paid attention to us (Female, Older person). Bruce was a gem. I even have recommended him to my neighbor. More

BAD Service by Trevor Came for oil change and Trevor told me it will be hour and half. I asked for shuttle to drop me off at home. Shuttle drop me home. I asked driver t Came for oil change and Trevor told me it will be hour and half. I asked for shuttle to drop me off at home. Shuttle drop me home. I asked driver to pick me up in hour and half. He told me when you get call from service, tell them you need ride back. That is their policy. Got call from Trevor after hour and half. I asked Trevor for ride back. He said driver is on the road and he is not picking up the phone so I will have to find the ride back. I came back and picked up the car. I noticed the reminder sticker for next oil change had 5000 miles and is after one year. Next day I go back and talk to Trevor. I asked him that every time I get oil change from here, I get sticker for 7500 miles and 7 months for next oil change. He is like OVER SMART. According to him - all the oil change should be done before 5000 miles. I said I get Semi Synthetic oil change. That should be 7500 miles. And if you get Synthetic oil change, it should be 10000 miles oil change. He had bad attitude about me telling him about these oil changes. I showed him info from internet that Synthetic oil is 10000 miles. He did not want to believe this. I would think you don't argue with customer but I guess he is one of kind........Thanks for your time. More

Well Done. I recently brought my Jeep Grand Cherokee in for an oil change. I chose this dealer because of its close proximity to to the Chrysler plant where I wo I recently brought my Jeep Grand Cherokee in for an oil change. I chose this dealer because of its close proximity to to the Chrysler plant where I work and its "Express Lane" for "Fast oil changes and more." After being told that my oil change would take over an hour, I was second guessing my decision. There are places all over town that will do an oil change in 1/3 of the time for 1/2 the money. I was already trying to decide where I would take it the next time I needed service. I was pleasantly surprised to have my car delivered to me, oil changed, tires rotated and car washed in less than 40 minutes. Trevor took good care of me. I'll be back! More