Sterling Heights Dodge Chrysler Jeep Ram

Great job Chris DeMartino! Made the transaction fast and easy! Would definitely recommend him to anyone looking for a Stellantis product. Made the transaction fast and easy! Would definitely recommend him to anyone looking for a Stellantis product. More

I cannot say my service was a pleasant experience from the start. I had to call three times to connect with a person in Service to make an appointment. Finally on July 31st I reached a lady in Service t the start. I had to call three times to connect with a person in Service to make an appointment. Finally on July 31st I reached a lady in Service to make an appointment to get an oil change, rotate the tires and check into a shudder I was experiencing in the steering wheel during slow turns on my 2020 Ram 2500. The lady explained this would be major service and would take two days to diagnose the steering wheel issue. Well on Friday, August 2nd I never got a call. So, on Monday afternoon, August 5th after several call attempts, I reached a lady in Service. She told me the steering gear was bad, needed replacement and since my truck was more than three years old (three years and seven months since the purchase date), even though it only had 25,600 miles on it, this repair was not covered by any warranties. I asked what it was going to cost, and she advised more than $2,000 for this repair. I told her to please schedule the repair, since I need the truck. However, I found online through the Ram HD Forum that in August of 2020, FCA had published a Customer Satisfaction Notification W51 (CSN W51) for Steering Gear issues (a notification of damaged steering gears that had been used during manufacture). Thus, I contacted Stellantis Recall Assistance Center about this issue. Other than a long wait on the phone these people were very helpful and pleasant to deal with. They assigned my issue to a Case Manager. The Case Manager (Sai) worked very hard to reach me and discuss my issues. After explaining everything to him and the CSN W51 I found online, he said he would try to find that recall and contact the dealership. Sai later advised that he had a very hard time reaching the Sterling Heights Chrysler, Dodge, Jeep & Ram dealership. He said they don't answer their phones, but he needed to find out from the dealership the estimated cost of repair. In the meantime I emailed Sai a copy of the FSA CSN W51 showing the bad steering gears that had been installed during manufacture. The interesting part, the last page of CSN W51 stated that this was a "FREE REPAIR"; however, when the dealership called me and advised the truck was ready to be picked up, there was a $100 deductible on the recall repair of the steering gear. Odd, that was not listed in the FCA CSN for the dealerships to follow. To top it off, when I got my truck home on August 9th, I check under the hood of the truck to find that there was no cap on the steering gear fluid reservoir. When I called the dealership back about this issue they wanted me to drive the truck back and spray more fluid all over my engine compartment to resolve this issue. Sterling Heights Chrysler, Dodge, Jeep & Ram in my opinion uses unethical business practices, does very poor repairs, has the poorest customer care I have ever seen, and will never see me again. I will find another dealership for my services and vehicles. More

The salesman Gary Riashi was great. Helpful and accommodating. Clear and professional communication. Walked me through each step and got me a truck I’m very happy with. Overall e Helpful and accommodating. Clear and professional communication. Walked me through each step and got me a truck I’m very happy with. Overall experience leasing a new vehicle was great as well: relatively quick and easy, and no pressure. More

clean, friendly, competent clean, friendly, competent clean, friendly, competent clean, friendly, competent clean, friendly, competent competent clean, friendly, competent clean, friendly, competent clean, friendly, competent More

They were very thorough and caring. We will definitely be back the next time. Thank you! We will definitely be back the next time. Thank you! More

My all round car buying experience was excellent with Duleer! He listened to my needs and concerns, and quickly determined what would be the best deal for me. Duleer! He listened to my needs and concerns, and quickly determined what would be the best deal for me. More

I took my Challenger in for it's first oil change. Everything went great. I would recommend them to other people. Everything went great. I would recommend them to other people. More

I was very happy with service even washed truck Lionel was great to work with price was far even fixed leak in tire that dealership up north tried 5 times and never fixed it will highly recommend this dea was great to work with price was far even fixed leak in tire that dealership up north tried 5 times and never fixed it will highly recommend this dealership I've bought 4 vehicles here More

I worked with Chris D. He made the process of jumping out of a used up lease into a new one a breeze. He made the process of jumping out of a used up lease into a new one a breeze. More

This in my eyes, is the best dealership I have dealt with. Scott White has taken care of me since day one and he continues to provide me with great service and guidance when needed. I will visit him o with. Scott White has taken care of me since day one and he continues to provide me with great service and guidance when needed. I will visit him on my next purchase. More